Fitch Ratings has upgraded Ifis NPL Servicing S.p.A's (Ifis) Asset-Backed Special Servicer Rating to 'ABSS1-' from 'ABSS2', and affirmed the company's Residential and Commercial Special Servicer Ratings at 'RSS2+' and 'CSS2+', respectively.

The agency has also removed the Rating Watch Evolving on all three ratings.

The rating actions follow Fitch's full review of Ifis's business and operations following the completed merger of Ifis (formerly FBS S.p.A.) with Banca Ifis S.p.A.'s (BB+/Stable/B) banking group. The rating upgrade follows enhancements to unsecured collections procedures since the Fitch's previous rating action in February 2019, which are now in line with Fitch's definition of 'highest level of proficiency' (i.e. '1' rating category) as per its Criteria for Rating Loan Servicers.RATING ACTIONSENTITY/DEBT	RATING		PRIOR IFIS NPL Servicing S.p.A.		 			

? ABS Special Servicer

ABSS1- 	Upgrade		ABSS2

? CMBS Special Servicer

CSS2+ 	Affirmed		CSS2+

? RMBS Special Servicer

RSS2+ 	Affirmed		RSS2+

VIEW ADDITIONAL RATING DETAILS

Key Rating Drivers

Ifis is a product of the merger of the former FBS S.p.A. (a servicer specialised in servicing secured assets) with Banca IFIS S.p.A's servicing subsidiary (whose experience was mostly focused on working out unsecured assets), which was finalised at end-2020. The newly formed entity is the special servicer for the entire group, servicing Banca Ifis's own portfolio (gross book value EUR19.8 billion at end-2020) and third-party assets (EUR3.8 billion).

Ifis has a longstanding history in special-servicing all asset types. Its assets under management (AUM) remained broadly stable at EUR23.1 billion during 1H21, compared with EUR23.6 billion at end-2020. The portfolio is spread across Italy, mostly comprising unsecured credits inherited from Banca Ifis's AUM of EUR21.8 billion, and the remainder split between commercial (EUR0.8 billion) and residential (EUR0.6 billion) non-performing loans.

While Fitch's criteria do not associate AUM volumes with specific servicer rating levels, Ifis's lower exposure to secured assets implies that the company has less experience in working out secured assets than for the unsecured portion of its portfolio. This view is also reflected in the different rating assigned to the asset-backed segment of the servicer's business, compared with the commercial and residential ones.

Work-out processes and controls are commensurate with the '1' rating category and are, in Fitch's view, well-defined. Processes and controls for defining recovery strategies (both judicial and extra-judicial) for unsecured credits are highly automated, and mirror those used by Banca IFIS's former servicing subsidiary. The judicial recovery strategies are performed using system-generated legal documents that are sent directly to the company's external legal networks.

Extra-judicial workouts are carried out using a wide network of home collectors, who have access to the servicing system. The servicer has a dedicated team that monitors borrower performance against payment arrangements (e.g. salary assignments) and the team receives real-time alerts of missed payments. Residential and commercial work-out processes are less automated, with more reliance on asset managers to create business plan projections and work-out strategies.

Ifis's senior and middle management have good experience - averaging 23 and 13 years, respectively - in key sectors such as law, asset management, audit, with company tenure averaging 10 years at both levels. Turnover across both management and operational staff is low compared with that seen across the industry, at below 2% across all levels in the 12 months leading up to the cut-off date of 30 June 2021.

Risk governance is strong and commensurate with the '1' rating category. Ifis's control framework follows the three lines of defence, which Fitch deems best practice. The first line is at operational level and includes system-driven process controls performed by either a monitoring team or team managers. The second line comprises the compliance and anti-money laundering function, and the risk management team. Ifis's internal audit function - third line of defence - reports to the board; the first internal audit cycle for the merged entity is yet to be concluded and will be across a three-year time horizon.

Loan-administration processes and controls are sound and commensurate with the '1' rating category for residential and '2' for the commercial and AB assets. Loans are assigned to the work-out teams automatically through the system by a dedicated team, while reporting is automated with data sourced in formats defined in servicing agreements. The servicer reported no restated, delayed or erroneous reports in the 12 months leading to the cut-off date. Ifis's payment processes increasingly rely on semantic identification tools enriched with machine learning, as well as digital, self-service platforms for borrowers. For the secured assets, Ifis sends valuation requests to real-estate valuers through the system one month prior to the expiry of the previous evaluation. Real-estate valuers use Ifis's IT platform to upload their reports.

Ifis has an internally-developed platform for its non-performing loan (NPL) work-out management, complemented with ancillary applications used by home collectors that are linked to the main system. Artificial intelligence is used in business areas such as cash management and unsecured business plan creation. Detailed disaster-recovery and business-continuity plans are available - last updated in March 2021 - but formal testing for the merged entity is yet to take place.

During the pandemic, Ifis - in coordination with the parent - created a dedicated senior-management taskforce to enforce business-continuity protocols. In March 2020 most employees turned to remote working, while for those who remained on premises (mainly dealing with banking activity) health and safety protocols were put in place. Judicial and extra-judicial collections were delayed at the start of the pandemic, during which the servicer put greater emphasis on phone collections.

The rating action commentary is based on information provided to Fitch as at end-June 2021, unless stated otherwise.

Additional information is available on www.fitchratings.com

PARTICIPATION STATUS

The rated entity (and/or its agents) or, in the case of structured finance, one or more of the transaction parties participated in the rating process except that the following issuer(s), if any, did not participate in the rating process, or provide additional information, beyond the issuer's available public disclosure.

APPLICABLE CRITERIA

Criteria for Rating Loan Servicers (pub. 08 Feb 2020)

ADDITIONAL DISCLOSURES

Solicitation Status

Endorsement Policy

ENDORSEMENT STATUS

IFIS NPL Servicing S.p.A. 	-

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