Strategic and Financial Analysis. Financial Division
Institutional Presentation 2023
Index
1 | 2 | 3 | 4 | 5 |
Group structure | 2023 results | Final remarks | Links to | |
and businesses | & activity | public materials | ||
2
1.Our business model and strategy
Santander, a leading financial group
2023 Highlights
Total assets (€ bn) | 1,797 | ||
Customer loans (€ bn excluding reverse repos) | 1,015 | ||
Customer deposits + mutual funds (€ bn excluding repos) | 1,177 | ||
Branches | 8,518 | ||
2023 Net operating income (pre-provision profit) (€ mn) | 32,222 | ||
2023 Attributable profit (€ mn) | 11,076 | ||
Market capitalization (€ bn; 29-12-23) | 61 | ||
People (headcount) | 212,764 | ||
Customers (mn) | 165 | ||
Shareholders (mn) | 3.7 | ||
Financial inclusion starting 2023 (mn people) | 1.8 | ||
4
The Santander
Way
Who we are and what guides us
5
Santander business model
Our business model | Digital bank | In-market | Business |
based on unique | Geography | ||
competitive advantages | with branches | & Global | |
Balance sheet | |||
is the foundation for |
generating value for our shareholders
Entering a new phase of value creation
6
01.
Customer focus
We have grown our customer base over the last seven years,
with balanced growth by region and business
165 (+5mn)
million customers
100 mn (+0.3mn) Active customers
Customer satisfaction
Top 3 NPS1 in
7 markets
Distribution by market
15% | 28% |
45% | 12% |
54.2 mn (+5%)
Digital customers
+10% | 56% |
Transactions per | Digital sales as a |
active customer | % of total sales in 2023 |
Note: YoY changes
Transactions include merchant acquiring, cards and electronic A2A payments.
- NPS - internal benchmark of individual customers' satisfaction audited by Stiga/Deloitte H2'23.
7 |
01.
Customer focus
To bring all our customers to a common operating model, while converging to a common technology
to build a digital bank with branches
Note: data as of Dec-23.
Traditional banking
Branches,
ATMs,
retail agents, …
Branches: >8,000
Best omni-channel experience,
while we guarantee access to all segments
Digital banking
Internet,
mobiles,
tablets,
smartphones,
smartwatches,…
Collaborative spaces and increased digital capabilities
Santander Smart | |
and Ágil branches | |
Sparsely populated communities | Low-income communities |
Most vulnerable groups | University students |
8
02.
In-market scale
Market shares
North America
Europe |
Scale
Our unique combination
of in-market scale and
global scale network allow us to be among the most profitable banks in our markets
4%
Auto lending
2%
Deposits
13% Loans
12%
Deposits
Global scale
Five global businesses
South America
18% | 9% |
Loans | |
Loans | 10% |
17% | |
Deposits | |
Deposits | |
12% | |
Loans | |
10% | |
Deposits |
9% | |
Loans | |
7% | |
Deposits | |
17% | 12% |
Loans | Loans |
11% | |
13% | |
Deposits | Deposits |
18% | |
Loans | |
20% | |
Deposits |
Digital
Consumer
Bank
Europe
#1 European
Consumer
Bank
Retail & | Digital | Corporate & | Wealth | |
Commercial | Consumer | Investment | Management & | Payments |
Banking | Bank | Banking | Insurance | |
Market share data: as at Sep-23 or latest available. Spain includes Santander España + Hub Madrid + SCF España + Openbank and Other Resident sectors in deposits. The UK: includes London Branch. Poland:
including SCF business in Poland. The US: retail auto loans includes Santander Consumer USA and Chrysler Capital combined. Deposits market share in the US as of 30/06/2023 considering all states where 9
Santander Bank operates. Brazil: deposits including debenture, LCA (agribusiness notes), LCI (real estate credit notes), financial bills (letras financeiras), COE (certificates of structured operations) and LIG (Letras inmobiliarias Grantidas).
03.
Diversification
Geographical
well-diversified profit and balance sheet
Profit | Customer loans | Customer funds | ||
10% | 45% | 13% | 55% | 6% | 62% |
17% | |||||
25% | 16% | ||||
20% | 16% | 15% | |||
Europe | North America | South America | DCB Europe | |||
Note: 2023 underlying attributable profit by region (% operating areas excluding Corporate Centre). Dec-23 customer loans excluding reverse repos and customer funds includes customer deposits | 10 |
excluding repos + mutual funds (% operating areas). |
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Disclaimer
Banco Santander SA published this content on 15 March 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 15 March 2024 12:49:03 UTC.