Bank OZK has promoted Carmen McClennon to Chief Retail Banking Officer, a newly created role. McClennon will lead the ongoing transformation of Bank OZK’s retail banking sales, service and delivery. Her responsibilities include oversight of digital banking, customer care centers, branch business development and administration, marketing, public relations and corporate communications. McClennon joined Bank OZK in 2019 after serving for nearly two decades in consumer banking leadership roles in Canada and the U.S.