Canara Bank : GeM bid ref no. GEM/2023/B/4149432 dated 31/10/2023 Selection of Insurer for Group Personal Accident Insurance Policy for Canara Bank Employees for the period of one year from 01/01/2024 to 31/12/2024.

REQUEST FOR PROPOSAL [RFP]

FOR

SELECTION OF INSURER FOR GROUP PERSONAL ACCIDENT INSURANCE POLICY

FOR CANARA BANK EMPLOYEES FOR A PERIOD OF ONE YEAR

FROM 01/01/2024 TO 31/12/2024

Issued by: Canara Bank,

Centralized Procurement & Vendor Management Vertical, 1st Floor, IT Wing, Naveen Complex,

14, MG Road, Bengaluru -560 001 Phone No: 080- 25590070, 25584873 Email Id: [e-mail]

Canara Bank, IT Wing, HO - GEM/2023/B/4149432 dated 31/10/2023

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SECTION A - BID SCHEDULE & ABBREVIATIONS

1. BID SCHEDULE

	Sl.	Description	Details
	No.
	1.	RFP No. and Date	GEM/2023/B/4149432 dated 31/10/2023
	2.	Name of the Wing	Centralized Procurement & Vendor Management
	Vertical, Information Technology Wing
					Selection of Insurer for Group Personal Accident
	3.	Brief Description of the	Insurance Policy for Canara Bank Employees for
	RFP			the period of one year from 01/01/2024 to
					31/12/2024
					Deputy General Manager,
					Canara Bank, Centralized Procurement & Vendor
					Management Vertical, 1st Floor, IT Wing, Naveen
					Complex, 14 MG Road, Bengaluru - 560 001
	4.	Bank's Address for	Senior Manager,
	Centralized Procurement &	Vendor Management
	Communication
		Vertical, IT Wing, Naveen Complex, 14 MG Road,
					Bengaluru - 560 001
					Tel - 080-25590070,25584873
					Fax - 080-25596539
					Email: [e-mail]
	5.	Date of Issue of RFP	As per RFP Document
	6.	Earnest Money Deposit	NA
	(Refundable)
	7.	Performance Bank	NA
	Guarantee/Bid Security
		Last Date, Time and	Bid End Date/Time as per	GeM bid document.
	8.	Venue for Submission of
	Response should be submitted in GeM portal.
		Bids
		Date, Time & Venue for	Bid Opening Date/Time as per GeM bid Document.
	9.	opening	of	Technical	Bid will be opened in GeM portal.
		Proposals.
					Will be intimated at a later date.
		Date, Time & Venue for
	10.	opening	of	Commercial
		Proposals
	Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023	Page 2 of 73

		1. Pre-bid meeting will be held on the date and
		time mentioned in the RFP Document.
		Venue: Pre-bid meeting will be held Online and
		participants are requested to attend the meeting
		Online.
		Those who are interested in participating the
		pre-bid meeting should share the participant
		details to [e-mail].
	Pre-bid Meeting Date &	Upon perusal of the same, the link / meeting id
11.	will be shared to the participant to participate in
Time
	the virtual meeting.
		2. Pre bid queries should be submitted as per
		format available in clause 1.1 of Section D.
		3. Pre-bid Queries should be sent to E-mail
		[e-mail] and must reach
		us on or before 08/11/2023, Wednesday at 5.00
		PM. Subject of the email should be given as "Pre
		Bid Queries for GEM/2023/B/4149432 dated
		31/10/2023". Queries reaching afterwards will
		not be entertained.
		1. Subsequent changes made based	on the
		suggestions and clarifications as per pre-bid
		meeting shall be deemed to be part of the RFP
12.	Other Details	document and shall be shared with all the Bidder
		s.
		2. No suggestions or queries shall be entertained
		after pre-bid meeting.
	This document can	be downloaded	from following	website
	https://canarabank.com/tenders.aspx& https://gem.gov.in/.
13.	Any Amendments, Modifications, Pre Bid Replies, Clarifications & any
	communication etc. will be uploaded in the Bank's website (i.e.
	https://canarabank.com/tenders.aspx& https://gem.gov.in/). No individual
	communication will be sent to the individual Bidder s.

Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023

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2. Abbreviations used in this Document:

Sl.	Abbreviation	Description
No.
1.	BG	Bank Guarantee
2.	BOM	Bill of Material
3.	DD	Demand Draft
4.	IT	Information Technology
5.	EMD	Earnest Money Deposit
6.	GST	Goods and Service Tax
7.	HO	Head Office
8.	LD	Liquidated Damage
9.	MSE	Micro and Small Enterprises
10.	MSME	Micro Small & Medium Enterprises
11.	RFP	Request For Proposal [Interalia the term 'Tender' is also used]
12.	CD	Certificate of Deposit
13.	NPS	National Pension System
14.	PF	Provident Fund
15.	SPOC	Single Points of Contact
16.	FIR	First Information Report
17.	ED	Executive Director
18.	CVO	Chief Vigilance Officer
19.	MD	Managing Director
20.	CEO	Chief Executive Officer

Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023

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DISCLAIMER

The information contained in this Request for Proposal ("RFP") document or information provided subsequently to Bidders or applicants whether verbally or in documentary form by or on behalf of Canara Bank (or Bank), is provided to the Bidder (s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP document is not an agreement and is not an offer or invitation by Canara Bank to any parties other than the applicants who are qualified to submit the bids (hereinafter individually and collectively referred to as "Bidder" or "Bidders" respectively). The purpose of this RFP is to provide the Bidders with information to assist the formulation of their proposals. This RFP does not claim to contain all the information each Bidder requires. Each Bidder may conduct its own independent investigations and analysis and is free to check the accuracy, reliability and completeness of the information in this RFP. Canara Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. The information contained in the RFP document is selective and is subject to updating, expansion, revision and amendment. It does not purport to contain all the information that a Bidder requires. Canara Bank does not undertake to provide any Bidder with access to any additional information or to update the information in the RFP document or to correct any inaccuracies therein, which may become apparent.

Canara Bank reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this RFP and/or the bidding process, without assigning any reasons whatsoever. Such change will be published on the Bank's Website (https://canarabank.com/tenders.aspx& https://gem.gov.in/) and it will become part and parcel of RFP.

The information provided by the Bidders in response to this RFP Document will become the property of the Bank and will not be returned. This RFP document prepared by Canara Bank should not be reused or copied or used either partially or fully in any form.

Canara Bank in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. Canara Bank reserves the right to reject any or all Request for Proposals received in response to this RFP document at any stage without assigning any reason whatsoever. The decision of Canara Bank shall be final, conclusive and binding on all the parties.

Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023

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LIST OF CONTENTS

SECTION A - BID SCHEDULE & ABBREVIATIONS

Clause	Clause Description	Clause	Clause Description
No.	No.
1.	Bid Schedule	2.	Abbreviations
	SECTION B - INTRODUCTION
1.	About Canara Bank	2.	Definitions
3.	About RFP	4.	Objective
5.	Requirement Details	6.	Participation methodology
7.	Pre-Qualification Criteria	8.	Scope of Work

9. Requirements

1.

3.

5.

SECTION C - DELIVERABLE AND SERVICE LEVEL AGREEMENTS

Project Timelines		2.	Payment Terms
Claim Process		4.	Subcontracting
Right to Audit
	SECTION D -BID PROCESS

1.

3.

5.

7.

9.

Clarification to RFP & Pre-Bid	2.	Pre-Bid Meeting
queries
Amendment to Bidding Document	4.	Bid System Offer
Preparation of Bids	6.	Costs & Currency
Erasures or Alterations	8.	Assumptions/Presumptions/
Modifications
Submission of Bids	10.	Bid Opening

SECTION E -SELECTION OF BIDDER

1.	Preliminary Scrutiny	2.	Clarification of Offers
3.	Evaluation of Bids	4.	Intimation to Qualified/Successful
Bidders

5. Selection of successful Bidder

SECTION F - OWNERSHIP & AWARDING OF CONTRACT

1.

3.

5.

7.

Bid Validity Period	2.	Proposal ownership
Acceptance of offer	4.	Award of Contract
Effective Date	6.	Service Execution
Fixed Price	8.	Expenses

Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023

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9.	Execution of Agreement	10.	Pricing
11.	Order Cancellation/Termination
of Contract
	SECTION G - GENERAL CONDITIONS
1.	General Order Terms	2.	Responsibilities of the Selected
Bidder
3.	Responsibility for completeness	4.	Inspection of Records
5.	Negligence	6.	Assignment
7.	Publicity	8.	Intellectual Property Rights
9.	Confidentiality and Non-	10.	Exit Management
Disclosure
11.	Training and Handholding	12.	Indemnity
13.	Force majeure	14.	Responsibilities of the Bidder
15.	Corrupt and Fraudulent Practices	16.	Amendments to the Purchase Order
17.	Amendments to the Agreement	18.	Modification/Cancellation of RFP
19.	Social Media Policy	20.	Resolution of disputes
21.	Legal Disputes and Jurisdiction of	22.	Bidder Conformity
the court
	SECTION H - PURCHASE PREFERENCE
1.	Micro & Small Enterprises [MSEs]	2.	Startup

3. Procurement through Local Suppliers (Make in India)

			Annexures (To be submitted with Technical Proposal)
	1.		Bid Covering Letter
	2.		Compliance to Pre-Qualification Criteria
	3.		Bidder's Profile
	4.		Make in India Certificate
	5.		Non-Disclosure Agreement
	6.		List of major customers of the Bidder and References
	7.		Office Details
	8.		Compliance to Scope of Work
	9.		Compliance Statement
	10.		Undertaking Letter
	11.		Escalation Matrix
		Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023	Page 7 of 73

12.

Bill of Material (Masked)

Annexures (To be submitted with Commercial Bid)

13.

Bill of Material

APPENDICES

1. Instructions to be noted while preparing/submitting Technical Proposal
2. Instruction to be noted while preparing/submitting Commercial Bid
3. Authorization Letter Format
4. Contract Agreement

Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023

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SECTION B - INTRODUCTION

The details of insurance brokers for this RFP is as under:

M/s Anand Rathi Insurance Brokers Ltd.

10th Floor Regent Chambers,

Jamnalal Bajaj Marg, Nariman Point, Mumbai - 400 021.

1. 1. Contact Person 1: Avinash H Pujari
      Email ID: [e-mail]
   2. Contact Person 2: Suresha A
      Email ID: [e-mail]
   3. Contact Person 3: Swarna Naik
      Email ID:[e-mail]
   4. Contact Person 4: Sanath Shetty
      Email ID: [e-mail]
2. About Canara Bank
   1.1. CANARA BANK is one of the largest Public Sector Banks owned by Government of India. Canara Bank is a body Corporate and a premier Public Sector Bank established in the Year 1906 by Shri. Ammembal Subba Rao Pai and nationalized under the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970. Canara Bank Head office is located at 112, J C Road Bengaluru-560002, and Information Technology Wing is located at Naveen Complex, No.14, M G Road, Bengaluru- 560001.
   1.2. The Bank is having pan India presence of more than 9714 branches, 24 Circle offices and 176 Regional Offices situated across the States. The Bank also has offices abroad in London, Dubai and New York.
3. Definitions
   2.1. 'Bank' means, unless excluded by and repugnant to context or the meaning thereof, shall mean 'Canara Bank', described in more detail in paragraph 1 above and which has invited bids under this RFP and shall be deemed to include it successors and permitted assigns.
   2.2. 'GeM' means Government e-Marketplace wherein the whole bidding process shall be conducted online.
   2.3. 'RFP' means Request for Proposal for "Selection of Insurer for Group Personal Accident Insurance Policy for Canara Bank Employees for the period of one year from 01/01/2024 to 31/12/2024".
   2.4. The eligible insurer submitting the proposal in response to this RFP shall hereinafter be referred to as 'Bidder'.
   2.5. 'Services' means "Group Personal Accident Insurance Policy for Canara Bank Employees for the period 01/01/2024 to 31/12/2024" as per RFP terms.
   2.6. 'Bidder' means an insurer submitting the proposal in response to the RFP.

Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023

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1. 1. 'Proposal' means the response (including all necessary documents) submitted by the eligible Bidder in response to this RFP.
   2. 'Contract' means the agreement signed by successful Bidder and the Bank at the conclusion of bidding process, wherever required.
   3. 'Contract Price' means the value of the total purchase order including GST/ GeM
      Sanction order issued by the Bank.
   4. 'Successful Bidder'/ 'Selected Bidder'/ 'L1 Bidder' means the Bidder who is found to be the highest scored Bidder after conclusion of the bidding process, subject to compliance to all the Terms and Conditions of the RFP.
2. About RFP:
3. 1. Bank intends to engage Service Provider for Group Personal Accident Insurance Policy for Canara Bank Employees for the period of one year from 01/01/2024 to 31/12/2024 as per the terms and conditions, technical requirements and scope of work described elsewhere in this document.
   2. The RFP document is not a recommendation or invitation to enter the contract, agreement or any other arrangement in respect of the service, unless a purchase order or notification of award is published by Canara Bank if any, as an end result of this RFP process. The provision of the insurance is subject to compliance to selection process and appropriate documentation being agreed between the Bank and selected Bidder as identified by the Bank after completion of the selection process.
4. Objective
5. 1. Bank proposes to select Insurer for Group Personal Accident Insurance Cover for all Employees of Canara Bank from a Bidder/Insurance Company, who can offer a suitable and cost-effective Group Personal Accident Insurance Cover.
   2. The Bank is looking at a highly professional relationship with the Bidder/Insurance Company who shall implement the Group Personal Accident Insurance Cover for all employees of Canara Bank.
6. Requirement Details
7. 1. Bank invites offers ('Technical cum Eligibility' and 'Commercial Bid') for "Selection of Insurer for Group Personal Accident Insurance Policy for Canara Bank Employees for the period 01/01/2024 to 31/12/2024" as per terms & conditions and Scope of Work & technical specifications/requirements described elsewhere in this document.
   2. The detailed implementation plan will be discussed and agreed by the Bank with the selected Bidder, covering the scope of work and key deliverables as defined in this RFP. However, the selected Bidder have to comply with the timelines explained elsewhere in this document.
8. Participation methodology:

In this RFP, only IRDA licensed Insurance Companies can participate. Bids other than from licensed companies will be not be considered by the Bank.

Canara Bank, IT Wing, HO - GEM/2023/B/4149432dated 31/10/2023

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