Cerved S p A : Sustainability Plan 2019-2021

Three-year Sustainability Plan (2019-2021)

ACTION	Completed	Launched / to be launched	Correlation with ESG Targets
Identity and approach to sustainability		SDGs

Allocation of responsibility for Sustainability to an internal committee (Risk Control and

Sustainability Committee)

Identification and appointment of an ESG manager

Review and publication of the Sustainability Policy

UN Global Compact Membership (from Signatory to Participant)

Introduction of sustainability targets in the MBOs of the CEO

Expansion of engagement with investors and stakeholders on sustainability

Allocation of management responsibilities on sustainability aspects to the Management

Committee and the "Sustainability Ambassadors"

Increased transparency towards stakeholders on sustainability commitment, programmes and actions

Introduction of sustainability targets in top management MBOs

Governance, Risk, Ethics and Compliance

SDGs

Code of Ethics update

Adoption of a whistleblowing system

Adoption of policies on:

• Privacy

› Anti-money laundering › Human rights

› Community support

Organisation and Management Model update 231

Adoption of a Tax Policy

Obtain ISO 37001 anti-corruption certification

People and human rights

SDGs

Benefit plan extension

Smart working programme extension

Employee satisfaction and engagement measurement

Cerved Next Campus development (employer branding action), in partnership with universities, and scholarship initiatives for deserving students

Continuation of collaborations for enhancing resources with disabilities (autism, Asperger's syndrome and related diagnoses)

Continuation of training activities for employees and professional programmes with the inclusion of certifications

Definition of an organic strategy for capital enhancement and talent attraction, with the development of targeted proposals

Obtain ISO 45001 workplace safety certification

Definition of an identity consolidation/development plan based on a corporate culture integrated with sustainability

Continuation of specific actions to identify and reduce inequalities, primarily promoting diversity at Senior Management and employee level:

› Increase in managerial positions held by women › Gender pay gap reduction

• Full compliance with Law 68/69 achieved
• Unconscious bias reduction
• Female empowerment

Development of individual growth plans and continuous feedback

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ACTION	Completed	Launched / to be launched	Correlation with ESG Targets
Continuity, innovation and value chain (customers/ suppliers)	SDGs
Adoption of a Responsible Marketing policy

Extension of ISO 27001 information security certification to the Group

Definition of a periodic customer satisfaction survey programme within the Group

Improve the complaint management process

Expand the number of subjects involved in Cerved Academy training activities in partnership with reference Bodies and Organisations

Introduce ESG supply chain evaluation criteria

Introduce ESG services in Cerved Rating Agency

Cerved Rating Agency to become a member of the ESG Credit Risk and Ratings initiative, the initiative promoted by UN PRI for the integration of ESG factors in credit risk analysis

Improve the sustainability assessment methodology and analysis of correlations with the credit rating methodology

Subscribe to the ESMA guidelines on transparency in credit rating communications

Membership in UN PRI as a service provider

Continue and strengthen Cerved Rating Agency collaboration with universities

Define and structure an innovation management process based on customer involvement and the transposition of bottom-up proposals from production units

IT enhancement aimed at reducing cyber incidents

Obtain ISO 22301 business continuity certification

Community

SDGs

Continue publication activities through Cerved Know and Osservitalia and Cerved Next

Develop collaborations with institutions (e.g., ABI, Bank of Italy, INPS, Confindustria, etc.) for carrying out activities/ research with an economic and social impact as a guide for data driven decision-making

Support activities of Fintech start-up accelerators in partnership with other Financial

Institutions

Enhance the "Cara Cerved ti scrivo" initiative, aimed at promoting education and reducing the social gap between children/ adolescents in disadvantaged areas

Develop charitable activities for the community, such as the Letizia Verga Committee, sponsorship of Milan City Marathon, University College of Turin Renato Einaudi

Develop an observatory plan with a high impact on the socio-economic fabric in partnership with Organisations and Institutions, also favouring the sharing of data and know-how

Develop a strategic philanthropy plan consistent with Cerved's role in the socio-economic system

Consolidate institutional lobbying activities on sustainability

Environment

SDGs

Approve Environmental Policy

Adopt plastic-free behaviour at parent company level

Extend plastic-free behaviour to the whole Group

Create a CO2 emissions monitoring system and define a reduction plan for consumption related to Group offices

Environmental certification assessment ISO 50001/14001

Increase the use of energy from renewable sources

Increase the percentage of vehicles with reduced environmental impact (e.g. hybrid) in the company fleet

Extend programmes to promote circular economy

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