Q3 2021 Trading update.

CM.com Continues Strong Growth with 54% Core Revenue and 78% Core Gross Profit Growth in Q3.

Q3 2021 TRADING UPDATE

CM.com Continues Strong Growth with 54% Core Revenue and 78% Core Gross Profit Growth in Q3.

2021 revenue guidance reiterated

19 OCTOBER 2021

Q3 2021 Highlights

  • Core revenue grew by 54% to € 56.4 million, organic core revenue growth: 47%
  • Core gross profit increased by 78% to € 16.2 million, organic core gross profit growth: 55%
  • Core gross margin expanded from 25% to 29%
  • Successful raise of € 100 million senior unsecured convertible bonds due 2026
  • First cashless Grand Prix succesfully organized based on CM.com's innovative products
  • Juniper Research recognised CM.com as an Established Leader in CPaaS
  • Jacques van den Broek and Joëlle Frijters joined Supervisory Board
  • 2021 revenue guidance reiterated at € 220 million - € 240 million

KEY FINANCIALS

Q3 2021

Q3 2020

Q-Q

Total revenue

58.2

38.5

+51%

(€ millions)

Core revenue

56.4

36.7

+54%

(€ millions)

Core gross profit

16.2

9.1

+78%

(€ millions)

Core gross margin

29%

25%

-

KEY PERFORMANCE

INDICATORS

Number of messages

1.5

0.9

+67%

(billions)

Number of voice minutes

157

97

+62%

(millions)

Total payments processed

229

164

+40%

(€ millions)

Number of tickets

4.4

2.8

+57%

(millions)

Annual Recurring

20.4

10.8

+89%

Revenue (ARR)

(€ millions)

2

Message from the CEO

Continued strong growth led to another quarter of high core revenue and gross profit growth.

Growth was driven by higher platform utilization of existing customers as well as new customers, across industries and continents. The success of the Dutch Grand Prix was a great showcase of the numerous benefits our platform offers to event organizers and other companies when smartly combining informative and engaging messaging with our payments and ticketing solutions. As such, it inspired many other venues and event organizers. Another example of our platform's versatility is the recently opened, Moco museum in Barcelona, which uses a combination of our Ticketing, Mobile Marketing Cloud, Mobile Service Cloud, Payments and Payment terminal services.

We believe to be well-positioned to support customers in executing their customer engagement strategies as technology and regulatory changes will require them to adopt new best practices in this next era of customer engagement.

Jeroen van Glabbeek

CEO CM.com

3

Q3 2021 review

Core revenue amounted to € 56.4 million in Q3 2021. All core segments, CPaaS, Payments, and Platform, contributed to the 54% y-o-y core revenue growth. Core revenue for the first nine months of 2021 grew by 80% to € 164.1 million.

CPaaS showed the strongest absolute increase in Q3 2021, driven by a 67% y-o-y growth in the number of messages to 1.5 billion. In particular, in the APAC region, message volumes grew sharply. In Q3 2021, the number of voice minutes amounted to 157 million, up 62% versus Q3 2020, and down 17% versus Q2 2021. This is in line with our earlier provided guidance for a certain level of post Covid-19 normalization of voice minutes in H2 2021 following the peak in Covid test and vaccination appointments in Q2 2021.

Payments processed grew by 40% y-o-y to € 229 million, mainly due to an increase of online checkout transactions. Platform gained from an increase of our SaaS propositions, such as our Mobile Cloud Solutions and Over The Top (OTT) bundles like WhatsApp. This resulted in an 89% y-o-y growth of our Annual Recurring Revenue (ARR) to € 20.4 million at the end of Q3 2021.

4

The number of tickets increased by 57% y-o-y in Q3 2021, primarily due to the uptick in venue ticketing as we sold more tickets for museums, theaters and other venues. Event Ticketing still endures headwinds from Covid-19 measures.

Core gross profit

Core gross profit grew by 78% to € 16.2 million (Q3 2020: € 9.1 million). In Q3 2021, core gross margin came in at 29%, up from 25% in Q3 2020. All core segments, CPaaS, Payments and Platform, contributed to the core gross margin expansion. Core gross profit for the first nine months of 2021 grew by 107% to € 43.5 million.

Organizational expansion

In Q3 2021, we continued to strengthen our global organization to support and further accelerated our growth strategy. The total number of FTE grew by 73 versus Q2 2021 and amounted to 723 at the end of Q3 2021.

5

Attachments

  • Original document
  • Permalink

Disclaimer

CM.com NV published this content on 19 October 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 19 October 2021 07:31:08 UTC.