The new digital 'suggestion app' using QR Code and has already taken immediate application effect through the theme; 'Tunakusikiliza, tupe maoni!'.
"We are revolutionising customer feedback services by taking the suggestion boxes right to the palms of their hands, through digital applications,"
The old suggestion boxes, installed at bank lobbies to collect customers' feedback, through a paper-written method were collected once a week and the seven-day duration was a rather long wait until the process of addressing the problem starts.
"Besides, even the idea of treating all complaints at once, upon opening the box, lacked the tailor-made direct response to individuals who logged the complaints. "This means it was hardly effective in making the customers or clients feel that their needs and demands were solved, or even reached the right desk," said the manager during the launch of the service at the bank's
One of the bank's clients Ms
Another customer,
The Head of
Over the years,
Supported by a robust portfolio and uniquely tailored products, CRDB remains the most responsive bank in the region.
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