CSG launched CSG Bill Explainer, an AI-driven solution that enhances consumer bill comprehension with intuitive billing explanation. Designed specifically to anticipate and prevent bill shock, Bill Explainer taps the power of generative AI by leveraging Microsoft Azure OpenAI Service to personalize consumer bill insights across thousands of complex billing scenarios. Using Azure OpenAI's contextual, natural language abilities, Bill Explainer delivers proactive communications to help consumers easily understand what's changed in their bill so there are no surprises.

Together with Microsoft, CSG is helping companies scalably call out the what and the why behind bill changes and create personalized experiences that reduce confusion for customers and increase long-term loyalty. CSG Bill Explainer empowers businesses to: Deflect Call Center Volumes with Improved Digital Experiences - Prevent bill-related calls with timely notifications and personalized, AI-driven insights into what's changed in a customer's bill and why, helping to increase positive consumer sentiment and decrease call center costs. Delivered across all devices - desktop, mobile and tablets - consumers get a seamless digital experience that puts an end to bill shock.

Automate Billing Operations - Do more with customer interactions by automating data ingestion and detection of bill changes to deliver AI-driven, personalized communications that increase retention and successful payment through transparent billing explanations. Integrate and Scale Securely - Seamlessly connect existing billing stack and consolidate communications channels to reduce costs, backed by the data privacy and security of Azure OpenAI Service. CSG Bill Explainer offers a transformative approach to customer bill comprehension, enabling companies across telecommunications, financial services and healthcare to mitigate call center costs, enhance customer experiences and strengthen customer loyalty.

With intelligent, generative AI technology and a comprehensive suite of capabilities, Bill Explainer is set to revolutionize the way businesses engage with their customers and create more seamless digital experiences.