Cvent announced that it has appointed former SAP Executive Vice President, Andreas Heckmann, as Chief Customer Officer. In this role, Heckmann will lead Cvent?s global 1,500+-person client services organization. He will spearhead initiatives that enhance and scale the Cvent customer experience while ensuring continued client satisfaction.

Heckmann spent nearly 25 years at SAP, playing a pivotal role in guiding SAP through the crucial transition from on-premise software to cloud solutions and leading the integration and transformation of all of SAP?s cloud acquisitions and SaaS /PaaS solutions. Most recently in his role as Executive Vice President of Customer Solution Support & Innovation, he led a global team of over 10,000 customer services and development employees and drove record-setting results in both customer satisfaction and operating margins.