2023
ENVIRONMENTAL, SOCIAL, AND GOVERNANCE REPORT
STRONGER COMMUNITIES THROUGH SUSTAINABLE SUPPORT SERVICES
hospitality
Dexterra Group ESG Report 2023 | 3
TABLE OF CONTENTS
01 | INTRODUCTION | ||
Welcome Message From Our CEO | 5 | ||
Dexterra Group Company Overview | 7 | ||
About This Report | 8 | ||
Stakeholder Engagement | 9 | ||
Our Approach to ESG | 12 | ||
Our Commitments | 14 |
02 | ENVIRONMENT | ||
Our Approach To Greenhouse Gas Emissions | 19 | ||
Greenhouse Gas Emissions | 19 | ||
Projects That Reduce Our Footprint | 20 | ||
Laboratory Ventilation Energy Conservation | 20 | ||
Reducing Single - Use Plastics in Our Supply Chain | 22 | ||
Our Drive to Minimize Food Waste | 23 | ||
Going LED | 24 | ||
Emissions Reduction Through Client Partnership | 26 |
03 | SOCIAL | ||
Meaningful Community Contributions | 31 | ||
2023 Social Commitments | 31 | ||
Our Community Impact | 32 | ||
2023 Stronger Communities Drive | 34 | ||
Cutting Edge Collaboration | 35 | ||
Reaching New Heights | 36 | ||
Supporting Youth With Back-To-School Supplies | 37 | ||
One Partnership - Endless Opportunities | 38 | ||
This Is How We Do HSEQ | 42 | ||
2023 Safety Performance | 43 | ||
Total Recordable Incident Rate | 44 | ||
Operational Excellence: CoR Achievements | 44 | ||
Expanding Our Integrated Management System | 46 | ||
Food Safety Management | 47 | ||
Events and Campaigns | 48 | ||
Equity, Diversity, Inclusion & Belonging | 50 | ||
Attracting Diverse Talent and Hiring Inclusively | 52 | ||
Taking a Deeper Look at Diversity Data | 54 | ||
Empowering Employees Through Employee Resource Groups | 56 |
04 GOVERNANCE
Stronger Business Through Board Governance, Management Systems, and Risk Mitigation | 61 | ||
Board Composition | 61 | ||
Approach to Enterprise Risk Management | 62 | ||
Human Rights & Ethics | 63 | ||
Child and Forced Labour in the Supply Chain | 63 | ||
Cyber Incident Response Training | 65 | ||
05 | APPENDIX | ||
Energy Management Data | 67 | ||
Waste Management | 68 | ||
Forward-Looking Statement | 70 |
Dexterra Group ESG Report 2023 | 5
WELCOME MESSAGE FROM OUR CEO
Stronger Communities Through
Sustainable Support Services
"Whether it's helping our clients reach their sustainability goals, our robust social programs, or our strong governance practices guided by our core values, we understand that our actions have an impact beyond our organization."
LAND ACKNOWLEDGEMENT:
We respect and affirm the inherent rights of all Indigenous Peoples across Canada and the United States of America. We acknowledge the many Indigenous Peoples who have lived in and cared for this land for generations. Their unique histories, traditions, and cultures shaped our countries. We gratefully acknowledge the Indigenous Peoples on whose ancestral, contemporary, and traditional homelands we gather, learn, work, and play. In offering this land acknowledgement, we affirm Indigenous sovereignty, history, and experiences. Dexterra Group recognizes that land acknowledgments signify a crucial step in acknowledging the truth and advancing reconciliation, marking the beginning of our journey toward an inclusive and respectful future.
I am pleased to present Dexterra Group's 2023 Environmental, Social, and Governance (ESG) Report. This report represents our corporate social responsibility framework in action. From our frontline operations to our corporate level endeavours, our ESG approach is embedded in everything we do. The result is a stronger, more resilient business that supports both clients and the communities in which we operate through sustainable infrastructure support services.
Our 2023 ESG Report showcases our progress and represents our commitment to stakeholder transparency. Whether it's helping our clients reach their sustainability goals, our robust social programs, or our strong governance practices guided by our core values, we understand that our actions have an impact beyond our organization.
We are committed to addressing greenhouse gas emissions and environmental impacts through a range of initiatives including effective energy management and waste reduction practices at the sites we operate across our business. This is not only a priority for us, but also in partnership with our clients as we collaborate with them to support their sustainability goals and targets.
Dexterra Stronger Communities, our social responsibility brand, was created to support the communities in which we operate. Tethered to this is Dexterra Community Initiatives (DCI), a not-for- profit organization established to further support communities in need. One of the cornerstone programs of DCI is the Outland Youth Employment Program (OYEP), a national network of innovative natural resources education, training, and work opportunities for Indigenous Youth. This program has had exceptional growth since its inception in 2000. In 2023, OYEP operated six camps across four provinces, and saw 156 Indigenous Youths graduate
the program, earning over 800 certifications in the process. OYEP is an incredibly impactful program, and you will hear more about our community initiatives going forward.
For us, ensuring that every employee returns home safely every day is paramount. Dexterra completed 2023 with our strongest health and safety record ever, with a total recordable incident rate of 0.48 incidents per 100 full-time employees, a 41% improvement over 2022. We were able to achieve this due to our best-in-class health and safety governance programs, like our Don't Walk By, Take Action Now approach, which empowers our people to raise concerns and celebrate successes related to health, safety, sustainability, and quality. My heartfelt appreciation goes out to all our teams for their ongoing dedication and commitment
to the health and safety of our colleagues, clients, customers, and guests.
I am very proud to be a part of Dexterra Group and everything we are doing on our journey to building a diverse, inclusive, and sustainable support services business.
Mark Becker
Chief Executive Officer, Dexterra Group
Introduction Environment Social Governance Appendix
INTRODUCTION
IN 2023
DEXTERRA GROUP COMPANY OVERVIEW
Dexterra Group, a publicly listed corporation (TSX: DXT), employs more than 8,900 people, provides services in 12 Canadian provinces and territories, and 5 U.S. states, and delivers a range of support services for the creation, management, and operation of infrastructure. In 2023, The Globe and Mail named Dexterra Group one of Canada's Top Growing Companies for the second year in a row.
Powered by people, Dexterra Group brings the right teams with the right skills together - offering both best-in-class regional expertise and innovative solutions, giving clients confidence in their day-to-day operations. Activities include a comprehensive range of facilities management and operations services, industry-leading workforce accommodation solutions, forestry services, innovative modular building capabilities, and other support services for diverse clients in the public and private sectors.
Our vision and values guide everything we do
- we're here to help our clients achieve higher performance and productivity, and to play a vital role in our communities and economies.
Our Operations
LEGEND
OFFICES AND
MANUFACTURING
PLANTS
OPERATING
JURISDICTIONS
Dexterra Group ESG Report 2023 | 7
2023 Snapshot
Our culture is built upon core values that shape the delivery of our services. These principles guide every aspect of our operations, influencing the management of our clients' facilities and the assistance we provide. Integrated into our annual strategic planning and ingrained in our company-wide performance management, these values foster behaviours crucial for making a positive impact on our clients, employees, environment, and the broader community.
Accountability
Diversity
Trust
Partnership
Year in Review
594 | 116,323 |
ELECTRONIC | DON'T WALK BY |
DEVICES | SUBMISSIONS |
REPURPOSED | |
8,900 | VCI |
EMPLOYEES | CONTROLS |
JOINED DEXTERRA | |
21 | |
FIRE BASE | |
CAMPS OPERATED | |
TO FIGHT WILDFIRES |
Introduction Environment Social Governance Appendix
About This Report
This 2023 Environmental Social Governance (ESG) Report (Report) is the fourth ESG report issued by Dexterra Group (Company). This Report reflects our commitment to ESG performance and sustainability and provides details on our progress in the calendar year ending December 31, 2023.
This Report does not include details on our financial performance. Details on our financial performance can be found in our public filings with the Canadian Securities Administrators (CSA) on SEDAR and on our Company website.
Dexterra Group ESG Report 2023 | 9
Stakeholder Engagement
We provide value to our stakeholders through various avenues. We do this by enhancing efficiencies for clients to support their sustainability goals, and fostering growth opportunities for our employees and suppliers, while supporting communities through environmentally and socially sustainable initiatives. By offering proactive, impactful, and innovative solutions that resonate with our clients, we are able to demonstrate measurable value.
In 2023, we continued to drive innovation and collaboration across Dexterra Group as we strengthened partnerships with shareholders, clients, regulators, employees, business partners, suppliers, and local communities.
Topics included in this report are reflective of our most significant ESG issues based on our ESG Materiality Assessment that was conducted in 2022. Materiality as used in this report, sometimes referenced as "ESG materiality", and our ESG materiality review process are intended to reflect priority ESG issues. Disclosures in this report encompass a representative sample of our managed properties in Canada and are not inclusive of our properties in the U.S. This report is based on collaborative efforts across Dexterra Group operational teams and partners to inform data and content.
This report follows the basis of the United Nations Sustainable Development Goals (SDGs) and the Global Reporting initiative (GRI) Sustainability Standard.
The following considerations regarding data boundaries and conversion factors apply to this Report:
- Energy data includes Dexterra Group's P3 managed properties' electricity, natural gas, steam, and chilled water consumption.
- Water data includes Dexterra Group's P3 Canadian managed properties only.
- Waste data includes Dexterra Group's four modular production plants.
- Reported intensity values are calculated based on total managed consumption, divided by total gross floor area.
- All other data stated within this report is either collected from internal systems, manually calculated or a combination of both, as specifically stated.
5
SHAREHOLDER
UPDATES HOSTED
104
GOVERNMENT SITE
VISITS
5,000+
VIEWS ON
SUPPLIER PORTAL
1ST
SUPPLY CHAIN SUMMIT HELD
8,500+
CLIENT
ENGAGEMENTS
>$223K
FINANCIAL
DONATIONS &
SPONSORSHIPS
TO COMMUNITIES
85+
INDIGENOUS
PARTNERS
$17
MILLION+
TOTAL INDIGENOUS
BUSINESS
PARTNERSHIP
FUNDS
79
INTERNAL
PUBLICATIONS
21
FOCUS GROUPS
AND SURVEYS
Introduction Environment Social Governance Appendix
Industry Affiliations
Dexterra Group actively partners with multiple industry associations to promote knowledge sharing and advance best practices, creating a positive influence within both our industry and local communities. The effectiveness of our collaboration with these associations is shown in this report, along with our recognition through industry awards received in 2023.
Applicable to our Horizon North brand.
Awards and Recognition
In 2023, Dexterra Group and our affiliated delivery brands were honoured to be recognized for the work we do and the culture we've built. Our aim is to provide innovative solutions that further our mission in a safe, accountable, and sustainable manner. We are proud of the external recognition, and we continue to strive for service excellence as we continue our sustainability journey.
EMPLOYMENT | CANADIAN | ||
EQUITY | OCCUPATIONAL | ||
ACHIEVEMENT | SAFETY MAGAZINE | ||
AWARD | (COS) TOP SAFETY | ||
Section Distinction | LEADER UNDER 35 | ||
Tobore Adagha | |||
COS OHS TOP WOMEN IN SAFETY 2023
Shawneen Abrams and Lee-AnneLyon-Bartley
THE CANADIAN COUNCIL FOR PUBLIC- PRIVATE PARTNERSHIPS ENVIRONMENTAL, SOCIAL & GOVERNANCE
Silver Award
Dexterra Group ESG Report 2023 | 11
RELOCATABLE MODULAR
MULTIFAMILY & HOTEL
Oshawa Micro Homes - 1st Place
GREEN BUILDING
Dawson Creek - 1st Place and
Best of Show
PERMANENT MODULAR OFFICE Secwépemc Child & Family Services - 1st Place
PERMANENT MODULAR
EDUCATION
Khalsa School - Honorable Mention
Introduction | Environment | Social | Governance | Appendix | Dexterra Group ESG Report 2023 | 13 |
Introduction Environment Social Governance Appendix
Our Commitments
Our materiality assessment helped to inform our ESG priorities and guide our overall strategy. Clear priorities for action for both Dexterra Group and our stakeholder community emerged from the results of the survey; here's what we learned:
• The complex connectivity between climate change, energy generation and human activity requires long-term coordinated planning by Dexterra Group and its business units.
• We must ensure that we monitor the use of our resources and use them efficiently to minimize waste and embed circularity within our business.
• Sustainability should be an integral part to our decision making on the procurement of buildings, services, travel, equipment, and acquisitions.
• We must strive to ensure that our operations are carried out in a sustainable way.
• Employees, contractors and other stakeholders of Dexterra Group should be equipped with the appropriate level of skills and knowledge to be effective in their roles.
• Governance, management systems, and resourcing of sustainable solutions should be at the forefront of our plans and ambitions.
Dexterra Group ESG Report 2023 | 15
ENVIRONMENTAL
SUSTAINABILITY SOCIAL
PILLARS
GOVERNANCE
• Ensure the fair and ethical treatment of our employees, contractors, and other stakeholders, considering human rights and diversity and inclusion which are integral to our business.
We continue to engage a wide variety of stakeholders for input, participating in ongoing discussions to strengthen our understanding of important environmental, social, and governance issues. This helps us set priority areas of focus that are most relevant and meaningful to our stakeholders.
STRONGER | STRONGER | |
ENVIRONMENT | COMMUNITIES | |
Stewardship of resources | Helping communities | |
and minimizing our impact | thrive through | |
to support a healthier | engagement, support, and | |
natural world. | opportunity. | |
STRONGER
BUSINESS
Higher performance
through board
governance, management
systems, and diversity.
Introduction Environment Social Governance Appendix
Dexterra Group Commitments
Environment
Dexterra Group ESG Report 2023 | 17
Governance
Key Aspects | |
• Continue to calculate our greenhouse | • Driving innovative change as we lead |
gas (GHG) emissions baseline, using the | programs and initiatives to reduce energy |
GHG Protocol methodology under the | and GHG emissions, improve waste diversion |
operational control approach. | and reduce waste generation, reduce water |
• Reducing energy consumption, natural | consumption, and promote biodiversity. |
resource use, and greenhouse gas | • Engage with suppliers to socialize our |
emissions in our operations and clients' | supplier sustainability initiatives to reduce |
portfolios. | our emissions. |
Social
Key Aspects | |
• Ongoing partnership with Canadian Centre | • Continue investment in value-driven training |
for Diversity and Inclusion (CCDI). | to equip our employees with appropriate |
• Elevate the contributions of our Women | skills. |
in Leadership Network and Indigenous | • Provide non-traditional and |
Education & Engagement Committee. | underrepresented suppliers' accessibility to |
• Ongoing work to ensure equal access to | our procurement with an equal opportunity |
to become a supplier. | |
jobs, training and education, and long-term | |
benefits. | • Continue to develop, implement, and |
evaluate our evolving organizational | |
framework, policies and programs related | |
to mental health support and wellness. |
Key Aspects
- Strengthen and build on existing processes and ensure that annual performance reports are developed to assist in monitoring progress and decision making.
- Continue to embed and showcase excellence in food safety and quality.
- Ensure that sustainability is an integral part of decision making at all levels, including long-term financial planning.
- Empower our employees, clients, and contractors to engage in action on sustainability and our changing climate.
- Continue to benchmark our sustainability performance against published frameworks.
Introduction Environment Social Governance Appendix
Dexterra Group ESG Report 2023 | 19
OUR APPROACH TO GREENHOUSE GAS EMISSIONS
As stewards of resilient and sustainable solutions, our commitment to addressing the impact of our service and infrastructure operations has never been more crucial. In this dynamic environment, we recognize the need to support our clients, innovate, adapt, and collaborate, ensuring the durability and effectiveness of our services while minimizing the environmental footprint of our operations.
Our commitment to the environment is demonstrated through our ISO 14001:2015 certification and our integrated management system, which are audited annually by an external third party. Our health, safety, environment, and quality policy helps to guide our operations to perform in a sustainable manner for the sites we own and/or operate.
ENVIRONMENT IN 2023
Greenhouse Gas Emissions
In 2023, Dexterra Group partnered with a third- party consultant to begin data collection to analyze our scope 1 and 2 emissions. This will help us to assess our GHG baseline and implement effective energy management practices across the sites where we operate. We strive to support our clients with their Net Zero carbon reduction goals along the way.
Our GHG emissions are calculated following the GHG Protocol standard for emissions assessment. Our 2023 GHG inventory includes direct and indirect emissions from our corporate facilities in Canada that we own and/or operate and our vehicle fleet.
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Dexterra Group Inc. published this content on 07 March 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 07 March 2024 23:19:07 UTC.