DIALOGIC INC Skype for Business, Google Hangouts, various other so-called Over the Top providers, AT&T, Sprint, T-Mobile, Verizon - they all offer VoWiFi. And it is expected that VoWiFi minutes are going to surpass VoLTE by 2019. So if you are a provider of value-added services to the mobile providers, VoWiFi support needs to become part of your offering.
Topics: VoLTE/VoWifi & IMS
With IVRs, many of us understand that when we make a call, we may not even actually talk to a person. We may be talking to a computer. And we totally accept it. The computer voice will be the onramp to some database and find us the answer. And if we really, really need to talk to an actual living person, we can do so.
Topics: VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development
Last week, I talked about the different contact center channels. I mentioned that airline contact centers do a good job of keeping up with customers' demands and expectations of communication.
Many of us travel quite frequently so just looking at how an airline operates is a great example of a modern contact center.
Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development
This last month, we wrapped up the first round of six WebRTC and Cloud Communications Developer Workshops with a final push through both Paris and Lisbon. After our whirlwind schedule of stops in November that took us to New Jersey, Chicago, Santa Clara, and Dallas, heading over to Europe a few weeks ago gave us some new perspective on what developers are working on and their priorities. Thanks to the hard work that our instructors dedicated to the educational materials, our numerous guests learned how to build applications with Communications Platforms as a Service (CPaaS) mark-up languages, APIs, and WebRTC. But what did we learn?
Topics: Events, Communications Application Development
The contact center has always been technically innovative. The quest to both improve customer service while reducing expenses at the same time, while potentially oxymoronic, gets pulled off in this space because of technical innovation. In fact, the contact center used to be called a call center, because, well, the only way to contact one, or to have one contact you, was to place a phone call. Contact centers were one of the first industries to really embrace IP communications because of this very reason. Today, with the advent of push to talk, email, texting, and specific smartphone apps, there are multiple contact points. Let's take a look at the different contact center channels.
Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, Communications Application Development
Is voicemail doomed to the dustbin of history or will it evolve?
Voicemail is widely recognized as one of the great telecommunications applications. Starting with its launch back in 1980 by VMX and others, voicemail's use quickly became ubiquitous in business and soon turned into a multibillion-dollar business as an add-on to business PBX systems, home telephone service, and later mobile services.
Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, Communications Application Development
This is the time of year I typically grade myself on the predictions I made this time last year.
Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Internet of Things
In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker's yearly Internet Trends report. Something to be considered is that there is also an opposing force to this: ad blockers. When you think of ad blockers, you probably think of it as an extension on your browser on your desktop that can only block ads when browsing on your computer. Ad blockers have kept up with the times and now provide smartphone-wide ad blocking...mostly with the exception of native ads.
Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, 3G, 4G, 5G, and WiFi
Now that access to the internet via mobile devices is past 50% compared to access via desktop, it makes sense that internet models of making money is becoming prevalent in the mobile world. Unlike ads in traditional platforms such as TV or radio, these ads get especially crafty on mobile. Here are the different types of ads that are shown on mobile devices.
Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Communications Application Development
Given that more than 50% of consumers are accessing the internet via mobile devices now, it stands to reason that the internet model of advertising would come to mobile access. After all, websites are now designed specifically for mobile devices in addition to desktop, so why wouldn't desktop internet models of making money also apply?
Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Communications Application Development
Dialogic Inc. published this content on 04 January 2017 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 04 January 2017 18:17:06 UTC.
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