The Board of Direct Line Insurance Group plc ('DLG') announces that Carol Hagh will be appointed as an independent Non-Executive Director and a member of the Nomination and Governance Committee with effect from 1 April 2024 and that Jon Greenwood, formerly Acting Chief Executive Officer, has stepped down as an Executive Director. Carol's career has spanned actuarial services and technology consultancy; brand, marketing and customer strategic development; board and executive search, in which she led Spencer Stuart's UK insurance practice; and senior executive coaching. In senior leadership roles in general insurance, she was responsible for digital transformation, direct channel development, and proposition design.

She has led customer-centric culture transformation and data-driven approaches to improving customer satisfaction.