The following discussion and analysis of our financial condition and results of
operations should be read in conjunction with the condensed consolidated
financial statements and related notes appearing elsewhere in this Quarterly
Report on Form 10-Q. The following discussion and analysis contains
forward-looking statements that involve risks and uncertainties. When reviewing
the discussion below, you should keep in mind the substantial risks and
uncertainties that could impact our business. In particular, we encourage you to
review the risks and uncertainties described in the section titled "Risk
Factors" included elsewhere in this Form 10-Q and our Annual Report on Form
10-K. These risks and uncertainties could cause actual results to differ
materially from those projected in forward-looking statements contained in this
report or implied by past results and trends. Our fiscal year ends on March 31.
Our historical results are not necessarily indicative of the results that may be
expected for any period in the future, and our interim results are not
necessarily indicative of the results we expect for the full fiscal year or any
other period.
                                       15
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OVERVIEW


We offer the market-leading software intelligence platform, purpose-built for
dynamic multicloud environments. As organizations embrace the cloud to effect
their digital transformation, our all-in-one intelligence platform is designed
to address the growing complexity faced by technology and digital business
teams. With automation and intelligence at its core, our platform delivers
precise answers about the performance and security of applications, the
underlying infrastructure and the experience of all users to enable teams to
innovate faster, simplify cloud complexity, collaborate more efficiently, and
secure cloud-native applications. We designed our platform to allow our
customers to modernize and automate IT operations, develop and release high
quality software faster, and improve user experiences for consistently better
business outcomes. As a result, as of December 31, 2021, our products are
trusted by over 3,200 Dynatrace customers in over 90 countries in diverse
industries such as banking, insurance, retail, manufacturing, travel and
software.
We market Dynatrace® through a combination of our global direct sales team and a
network of partners, including cloud service providers (Amazon, Microsoft, and
Google), resellers, and system integrators. We target the largest 15,000 global
accounts, which generally have annual revenues in excess of $1 billion.
We generate revenue primarily by selling subscriptions, which we define as (i)
Software-as-a-service ("SaaS") agreements, (ii) Dynatrace® term-based licenses,
for which revenue is recognized ratably over the contract term, (iii) Dynatrace®
perpetual licenses, which are recognized ratably over the term of the expected
optional maintenance renewals, which is generally three years, and (iv)
maintenance and support agreements.
We deploy our platform as a SaaS solution, with the option of retaining the data
in the cloud, or at the edge in customer-provisioned infrastructure, which we
refer to as Dynatrace® Managed. The Dynatrace® Managed offering allows customers
to maintain control of the environment where their data resides, whether in the
cloud or on-premises, combining the simplicity of SaaS with the ability to
adhere to their own data security and sovereignty requirements. Our Mission
Control functionality automatically upgrades all Dynatrace® instances and offers
on-premise cluster customers auto-deployment options that suit their specific
enterprise management processes.
Dynatrace® is an all-in-one platform, which is typically purchased by our
customers with the full-stack Application Performance Module and extended with
our Infrastructure Monitoring, Digital Experience Monitoring, Digital Business
Analytics, Application Security, or Cloud Automation Modules. Customers also
have the option to purchase the infrastructure monitoring module where the
full-stack APM is not required, with the ability to upgrade to the full-stack
APM when necessary. Our Dynatrace® platform has been commercially available
since 2016 and is the primary offering we sell. Dynatrace® customers increased
to more than 3,200 as of December 31, 2021 from approximately 2,800 as of
December 31, 2020.
Our Classic products include AppMon, Classic Real User Monitoring, or RUM,
Network Application Monitoring, or NAM, and Synthetic Classic. These products
were sunset as of April 1, 2021.
COVID-19 Update
The COVID-19 pandemic continues to evolve and have significant impacts around
the globe and in many locations in which we operate. While the impacts have not
caused a material adverse financial impact to our business to date, the future
impacts remain uncertain. The extent to which the COVID-19 pandemic may impact
our business going forward will depend on numerous evolving factors that we
cannot reliably predict. These factors may adversely impact business spending on
technology as well as customers' ability to pay for our products and services on
an ongoing basis. While our revenue, customer retention, and earnings are
relatively predictable as a result of our subscription-based business model, the
effect, if any, of the COVID-19 pandemic would not be fully reflected in our
results of operations and overall financial performance until future periods.
Throughout the pandemic we have continued to make investments to support
business growth and product development, including investments in research and
development as we continue to introduce new products and applications to extend
the functionality of our products, sales and marketing to support customer
growth, and other critical functions to ensure the highest levels of customer
service and support as well as ensuring that we maintain the required
infrastructure to be a public company. We expect to continue to make these
investments.
See the section titled "Risk Factors" included under Part II, Item 1A for
further discussion of the possible impact of the COVID-19 pandemic on our
business.
Key Factors Affecting Our Performance
Our historical financial performance has been, and we expect our financial
performance in the future to be, driven by our ability to:
                                       16
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•Extend our technology and market leadership position. We intend to maintain our
position as the market-leading software intelligence platform through increased
investment in research and development and continued innovation. We expect to
focus on expanding the functionality of Dynatrace® and investing in capabilities
that address new market opportunities. We believe this strategy will enable new
growth opportunities and allow us to continue to deliver differentiated
high-value outcomes to our customers.
•Grow our customer base. We intend to drive new customer growth by expanding our
direct sales force focused on the largest 15,000 global accounts, which
generally have annual revenues in excess of $1 billion. In addition, we expect
to leverage our global partner ecosystem to add new customers in geographies
where we have direct coverage and work jointly with our partners. In other
geographies, such as Africa, Japan, the Middle East, Russia and South Korea, we
utilize a multi-tier "master reseller" model.
•Increase penetration within existing customers. We plan to continue to increase
penetration within our existing customers by expanding the breadth of our
platform capabilities to provide for continued cross-selling opportunities. In
addition, we believe the ease of implementation for Dynatrace® provides us the
opportunity to expand adoption within our existing customers, across new
customer applications, and into additional business units or divisions. Our
Dynatrace® net expansion rate has been above 120% for the last 15 quarters.
•Enhance our strategic partner ecosystem. Our strategic partners include
industry-leading system integrators, software vendors, and cloud and technology
providers. We intend to continue to invest in our partner ecosystem, with a
particular emphasis on expanding our strategic alliances and cloud-focused
partnerships, such as AWS, Azure, Google Cloud Platform, Red Hat OpenShift, and
Atlassian.
Key Metrics
In addition to our U.S. GAAP financial information, we monitor the following key
metrics to help us measure and evaluate the effectiveness of our operations:
                                                        December 31,
                                                    2021           2020
                Total ARR (in thousands)         $ 929,906      $ 721,995
                Dynatrace® Net Expansion Rate          120%+          120%+


Annual Recurring Revenue "ARR": We define annual recurring revenue, or ARR, as
the daily revenue of all subscription agreements that are actively generating
revenue as of the last day of the reporting period multiplied by 365. We exclude
from our calculation of ARR any revenues derived from month-to-month agreements
and/or product usage overage billings, where customers are billed in arrears
based on product usage.
Dynatrace® Net Expansion Rate: We define the Dynatrace® net expansion rate as
the Dynatrace® ARR at the end of a reporting period for the cohort of Dynatrace®
accounts as of one year prior to the date of calculation, divided by the
Dynatrace® ARR one year prior to the date of calculation for that same cohort.
KEY COMPONENTS OF RESULTS OF OPERATIONS
Revenue
Revenue includes subscriptions, licenses and services.
Subscription. Our subscription revenue consists of (i) SaaS agreements, (ii)
Dynatrace® term-based licenses which are recognized ratably over the contract
term, (iii) Dynatrace® perpetual licenses that are recognized ratably over the
term of the expected optional maintenance renewals, which is generally three
years, and (iv) maintenance and support agreements. We typically invoice SaaS
subscription fees and term licenses annually in advance and recognize
subscription revenue ratably over the term of the applicable agreement, provided
that all other revenue recognition criteria have been satisfied. Fees for our
Dynatrace® perpetual licenses are generally billed up front. See the section
titled "Management's Discussion and Analysis of Financial Condition and Results
of Operations - Critical Accounting Policies and Estimates-Revenue Recognition"
included in Part II, Item 7 of our Annual Report for more information. Over
time, we expect subscription revenue will increase as a percentage of total
revenue as we continue to focus on increasing subscription revenue as a key
strategic priority.
License. License revenue reflects the revenues recognized from sales of
perpetual and term-based licenses of our Classic products that are sold only to
existing customers. The license fee portion of Classic perpetual license
arrangements is recognized up front assuming
                                       17
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all revenue recognition criteria are satisfied. Classic term license fees are
also recognized up front. Classic term licenses are generally billed annually in
advance and perpetual licenses are billed up front.
Service. Service revenue consists of revenue from helping our customers deploy
our software in highly complex operational environments and train their
personnel. We recognize the revenues associated with these professional services
on a time and materials basis as we deliver the services or provide the
training. We generally recognize the revenues associated with our services in
the period the services are performed, provided that collection of the related
receivable is reasonably assured.
Cost of Revenue
Cost of subscription. Cost of subscription revenue includes all direct costs to
deliver and support our subscription products, including salaries, benefits,
share-based compensation and related expenses such as employer taxes, allocated
overhead for facilities, IT, third-party hosting fees related to our cloud
services, and amortization of internally developed capitalized software
technology. We recognize these expenses as they are incurred.
Cost of service. Cost of service revenue includes salaries, benefits,
share-based compensation and related expenses such as employer taxes for our
services organization, allocated overhead for depreciation of equipment,
facilities and IT. We recognize these expenses as they are incurred.
Amortization of acquired technology. Amortization of acquired technology
includes amortization expense for technology acquired in business combinations
and the Thoma Bravo Funds' acquisition of us in 2014.
Gross Profit and Gross Margin
Gross profit is revenue less cost of revenue, and gross margin is gross profit
as a percentage of revenue. Gross profit has been and will continue to be
affected by various factors, including the mix of our license, subscription, and
services and other revenue, the costs associated with third-party cloud-based
hosting services for our cloud-based subscriptions, and the extent to which we
expand our customer support and services organizations. We expect that our gross
margin will fluctuate from period to period depending on the interplay of these
various factors.
Operating Expenses
Personnel costs, which consist of salaries, benefits, bonuses, share-based
compensation and, with regard to sales and marketing expenses, sales
commissions, are the most significant component of our operating expenses. We
also incur other non-personnel costs such as an allocation of our general
overhead expenses.
Research and development. Research and development expenses primarily consists
of the cost of programming personnel. We focus our research and development
efforts on developing new solutions, core technologies, and to further enhance
the functionality, reliability, performance, and flexibility of existing
solutions. We believe that our software development teams and our core
technologies represent a significant competitive advantage for us, and we expect
that our research and development expenses will continue to increase, as we
invest in research and development headcount to further strengthen and enhance
our solutions.
Sales and marketing. Sales and marketing expenses primarily consists of
personnel and facility-related costs for our sales, marketing, and business
development personnel, commissions earned by our sales personnel and the cost of
marketing and business development programs. We expect that sales and marketing
expenses will continue to increase as we continue to hire additional sales and
marketing personnel and invest in marketing programs.
General and administrative. General and administrative expenses primarily
consist of the personnel and facility-related costs for our executive, finance,
legal, human resources and administrative personnel; and other corporate
expenses, including those associated with our ongoing public reporting
obligations. We anticipate continuing to incur additional expenses due to
growing our operations and being a public company, including higher legal,
corporate insurance and accounting expenses.
Amortization of other intangibles. Amortization of other intangibles primarily
consists of amortization of customer relationships and capitalized software and
tradenames.
Restructuring and other. Restructuring and other expenses primarily consists of
various restructuring activities we have undertaken to achieve strategic and
financial objectives. Restructuring activities include, but are not limited to,
product offering cancellation and termination of related employees, office
relocation, administrative cost of structure realignment and consolidation of
resources.
                                       18
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Other Expense, Net
Other expense, net consists primarily of interest expense and foreign currency
realized and unrealized gains and losses related to the impact of transactions
denominated in a foreign currency, including balances between subsidiaries.
Interest expense, net of interest income, consists primarily of interest on our
term loan facility and amortization of debt issuance costs.
Income Tax Expense
Our income tax expense, deferred tax assets and liabilities, and liabilities for
unrecognized tax benefits reflect management's best assessment of estimated
current and future taxes to be paid. We are subject to income taxes in both the
United States and numerous foreign jurisdictions. Significant judgments and
estimates are required in determining the consolidated income tax expense.
Our income tax rate varies from the U.S. federal statutory rate mainly due to
(1) differences in accounting and tax treatment of our share-based compensation,
(2) differing tax rates and regulations in foreign jurisdictions, (3) tax
benefits recognized from the US foreign derived intangibles deduction, and (4)
foreign withholding taxes. We expect this fluctuation in income tax rates, as
well as its potential impact on our results of operations, to continue.
                                       19
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RESULTS OF OPERATIONS
The following tables set forth our results of operations for the periods
presented. The period-to-period comparison of financial results is not
necessarily indicative of financial results to be achieved in future periods.
Comparison of the Three Months Ended December 31, 2021 and 2020
                                                                            

Three Months Ended December 31,


                                                                     2021                                         2020
                                                         Amount                 Percent               Amount              Percent
                                                                           (in thousands, except percentages)
Revenue:
Subscription                                       $       226,290                     94  %       $ 170,308                     93  %
License                                                          2                      -  %             257                      -  %
Service                                                     14,474                      6  %          12,346                      7  %
Total revenue                                              240,766                    100  %         182,911                    100  %
Cost of revenue:
Cost of subscription                                        28,284                     11  %          20,382                     11  %
Cost of service                                             12,232                      5  %           8,907                      5  %
Amortization of acquired technology                          3,944                      2  %           3,831                      2  %
Total cost of revenue (1)                                   44,460                     18  %          33,120                     18  %
Gross profit                                               196,306                     82  %         149,791                     82  %

Operating expenses:
Research and development (1)                                40,876                     17  %          28,730                     16  %
Sales and marketing (1)                                     94,033                     39  %          64,829                     35  %
General and administrative (1)                              32,643                     14  %          23,442                     13  %
Amortization of other intangibles                            7,539                      3  %           8,685                      5  %
Restructuring and other                                          -                                        (2)
Total operating expenses                                   175,091                                   125,684
Income from operations                                      21,215                                    24,107
Other expense, net                                          (3,807)                                     (929)
Income before income taxes                                  17,408                                    23,178
Income tax expense                                          (2,821)                                   (4,762)
Net income                                         $        14,587                                 $  18,416

(1) Includes share-based compensation expense as follows:


                                         Three Months Ended December 31,
                                               2021                      2020
                                                 (in thousands)
Cost of revenue                  $          3,405                     $  2,066
Research and development                    5,908                        3,259
Sales and marketing                         9,267                        6,480
General and administrative                  8,543                        3,783
Total share-based compensation   $         27,123                     $ 

15,588


                                       20
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Revenue
                       Three Months Ended December 31,                    Change
                             2021                     2020          Amount       Percent
                                   (in thousands, except percentages)
Subscription    $        226,290                   $ 170,308      $ 55,982         33  %
License                        2                         257          (255)       (99  %)
Service                   14,474                      12,346         2,128         17  %
Total revenue   $        240,766                   $ 182,911      $ 57,855         32  %


Subscription
Subscription revenue increased by $56.0 million, or 33%, for the three months
ended December 31, 2021, as compared to the three months ended December 31,
2020, primarily due to the growing adoption of the Dynatrace® platform by new
customers combined with existing customers expanding their use of our solutions.
Our subscription revenue increased from 93% to 94% of total revenue for the
three months ended December 31, 2021 and 2020.
License
License revenue decreased by $0.3 million, or 99%, for the three months ended
December 31, 2021, as compared to the three months ended December 31, 2020,
primarily due to the decline of sales of our Classic products to existing
customers as they convert to our Dynatrace® platform. We are no longer selling
our Classic products to new customers.
Service
Service revenue increased by $2.1 million, or 17%, for the three months ended
December 31, 2021, as compared to the three months ended December 31, 2020. We
recognize the revenues associated with professional services as we deliver the
services.
Cost of Revenue
                                                Three Months Ended December
                                                            31,                                   Change
                                                   2021              2020             Amount              Percent
                                                                 (in thousands, except percentages)
Cost of subscription                           $  28,284          $ 20,382          $  7,902                     39  %
Cost of service                                   12,232             8,907             3,325                     37  %
Amortization of acquired technology                3,944             3,831               113                      3  %
Total cost of revenue                          $  44,460          $ 33,120          $ 11,340                     34  %


Cost of subscription
Cost of subscription increased $7.9 million, or 39%, for the three months ended
December 31, 2021 compared to the three months ended December 31, 2020. The
increase is primarily due to higher personnel costs to support the growth of our
subscription cloud-based offering of $4.7 million and increased cloud-based
hosting costs and subscriptions of $2.6 million.
Cost of service
Cost of service increased by $3.3 million, or 37%, for the three months ended
December 31, 2021, as compared to the three months ended December 31, 2020. The
increase was primarily the result of higher personnel costs of $1.5 million and
higher share-based compensation of $1.4 million.
Amortization of acquired technologies
For the three months ended December 31, 2021 and 2020, amortization of acquired
technologies is primarily related to amortization expense for technology
acquired in connection with Thoma Bravo's acquisition of us in 2014.
                                       21
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Gross Profit and Gross Margin


                                                   Three Months Ended December 31,                         Change
                                                      2021                   2020              Amount              Percent
                                                                      (in thousands, except percentages)
Gross profit:
Subscriptions                                  $           198,006       $     149,926       $ 48,080                    32  %
License                                                          2                 257           (255)                  (99  %)
Services                                                     2,242               3,439         (1,197)                  (35  %)
Amortization of acquired technology                        (3,944)             (3,831)           (113)                    3  %
Total gross profit                             $           196,306       $     149,791       $ 46,515                    31  %
Gross margin:
Subscriptions                                             88  %                 88  %
License                                                  100  %                100  %
Services                                                  15  %                 28  %
Amortization of acquired technology                     (100  %)              (100  %)
Total gross margin                                        82  %                 82  %


Subscriptions
Subscriptions gross profit increased by $48.1 million, or 32%, during the three
months ended December 31, 2021 compared to the three months ended December 31,
2020. Subscription gross margin remained consistent at 88% during the three
months ended December 31, 2021 and the three months ended December 31, 2020. The
increase in gross profit is primarily due to the growing adoption of the
Dynatrace® platform by new customers.
License
License gross profit decreased by $0.3 million, or 99%, during the three months
ended December 31, 2021 compared to the three months ended December 31, 2020.
The decrease was the result of a decline in sales of perpetual and term licenses
for our Classic products.
Services
Services gross profit decreased by $1.2 million, or 35%, to $2.2 million during
the three months ended December 31, 2021 compared to the three months ended
December 31, 2020. Services gross margin was 15% for the three months ended
December 31, 2021 compared to 28% for the three months ended December 31, 2020.
The decrease in gross profit and gross margin was driven by an increase in
share-based compensation of $1.4 million.
Operating Expenses
                                                Three Months Ended December 31,                      Change
                                                    2021                2020             Amount              Percent
                                                                   (in thousands, except percentages)
Operating expenses:
Research and development                        $   40,876          $  28,730          $ 12,146                    42  %
Sales and marketing                                 94,033             64,829            29,204                    45  %
General and administrative                          32,643             23,442             9,201                    39  %
Amortization of other intangibles                    7,539              8,685            (1,146)                  (13  %)
Restructuring and other                                  -                 (2)                2                  (100  %)
Total operating expenses                        $  175,091          $ 125,684          $ 49,407                    39  %


                                       22

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Research and development
Research and development expenses increased $12.1 million, or 42%, for the three
months ended December 31, 2021 as compared to the three months ended December
31, 2020. The increase is due to a 26% increase in headcount, resulting in
increased personnel costs to expand our product offerings of $6.6 million,
higher share-based compensation of $2.6 million, increased cloud-based hosting
costs of $1.4 million, and additional overhead costs of $0.8 million.
Sales and marketing
Sales and marketing expenses increased $29.2 million, or 45%, for the three
months ended December 31, 2021, as compared to the three months ended December
31, 2020, due to a 28% increase in headcount and resulting in an increase of
$13.8 million in personnel costs, increased advertising and marketing costs of
$7.7 million, and higher share-based compensation of $2.8 million. Higher travel
expenses related to global travel restrictions lifting of $1.4 million and
higher employee-related expenses of $1.1 million also contributed to this
increase.
General and administrative
General and administrative expenses increased $9.2 million, or 39%, for the
three months ended December 31, 2021, as compared to the three months ended
December 31, 2020, primarily due to increased personnel costs of $3.6 million,
higher share-based compensation of $4.8 million, and higher professional fees of
$0.5 million.
Amortization of other intangibles
Amortization of other intangibles decreased by $1.1 million, or 13%, for the
three months ended December 31, 2021 as compared to the three months ended
December 31, 2020. The decline is primarily the result of lower amortization for
certain intangible assets that are amortized on a systematic basis that reflects
the pattern in which the economic benefits of the intangible assets are
estimated to be realized and the completion of amortization on certain
intangibles.
Other Expense, Net
Other expense, net increased by $2.9 million, or 310%, for the three months
ended December 31, 2021 as compared to the three months ended December 31, 2020.
The increase in other expense was primarily a result of foreign currency
transactions, partially offset by lower interest expense on our term loans due
to the reductions in principal compared to the same quarter last fiscal year.
Income Tax Expense
Income tax expense for the three months ended December 31, 2021 of $2.8 million
represented a $2.0 million decrease as compared to an expense of $4.8 million
for the three months ended December 31, 2020, primarily driven by a decrease in
pre-tax income and additional share-based compensation tax windfall benefits.
                                       23
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Comparison of the Nine Months Ended December 31, 2021 and 2020

Nine Months Ended December 31,


                                                                     2021                                        2020
                                                        Amount                 Percent               Amount              Percent
                                                                           (in thousands, except percentages)
Revenue:
Subscription                                       $      635,411                     94  %       $ 472,338                     93  %
License                                                        52                      -  %           1,337                      -  %
Service                                                    41,397                      6  %          33,330                      7  %
Total revenue                                             676,860                    100  %         507,005                    100  %
Cost of revenue:
Cost of subscription                                       80,401                     11  %          55,415                     11  %
Cost of service                                            32,921                      5  %          25,471                      5  %
Amortization of acquired technology                        11,638                      2  %          11,487                      2  %
Total cost of revenue (1)                                 124,960                     18  %          92,373                     18  %
Gross profit                                              551,900                     82  %         414,632                     82  %

Operating expenses:
Research and development (1)                              113,509                     17  %          79,747                     16  %
Sales and marketing (1)                                   260,816                     39  %         170,682                     34  %
General and administrative (1)                             91,254                     13  %          67,079                     13  %
Amortization of other intangibles                          22,618                      3  %          26,057                      5  %
Restructuring and other                                        25                                        23
Total operating expenses                                  488,222                                   343,588
Income from operations                                     63,678                                    71,044
Other expense, net                                         (9,303)                                   (8,426)
Income before income taxes                                 54,375                                    62,618
Income tax expense                                         (2,853)                                  (13,858)
Net income                                         $       51,522                                 $  48,760

(1) Includes share-based compensation expense as follows:


                                         Nine Months Ended December 31,
                                               2021                     2020
                                                 (in thousands)
Cost of revenue                  $          9,542                    $  5,430
Research and development                   15,331                       8,666
Sales and marketing                        26,487                      18,007
General and administrative                 20,590                      10,988
Total share-based compensation   $         71,950                    $ 43,091


Revenue
                         Nine Months Ended December 31,                     Change
                               2021                    2020          Amount        Percent
                                     (in thousands, except percentages)
Subscriptions     $        635,411                  $ 472,338      $ 163,073         35  %
License                         52                      1,337         (1,285)       (96  %)
Services                    41,397                     33,330          8,067         24  %
Total revenue     $        676,860                  $ 507,005      $ 169,855         34  %


                                       24

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Subscription


Subscription revenue increased by $163.1 million, or 35%, for the nine months
ended December 31, 2021, as compared to the nine months ended December 31, 2020,
primarily due to the growing adoption of the Dynatrace® platform by new
customers combined with existing customers expanding their use of our solutions.
Our subscription revenue increased to 94% of total revenue for the nine months
ended December 31, 2021 compared to 93% of total revenue for the nine months
ended December 31, 2020.
License
License revenue decreased by $1.3 million, or 96%, for the nine months ended
December 31, 2021, as compared to the nine months ended December 31, 2020,
primarily due to the decline of sales of our Classic products to existing
customers as they convert to our Dynatrace® platform. We are no longer selling
our Classic products to new customers.
Service
Service revenue increased by $8.1 million, or 24%, for the nine months ended
December 31, 2021, as compared to the nine months ended December 31, 2020. We
recognize the revenues associated with professional services as we deliver the
services.
Cost of Revenue
                                                 Nine Months Ended December 31,                      Change
                                                     2021               2020             Amount              Percent
                                                                    (in thousands, except percentages)
Cost of subscriptions                            $   80,401          $ 55,415          $ 24,986                     45  %
Cost of services                                     32,921            25,471             7,450                     29  %
Amortization of acquired technology                  11,638            11,487               151                      1  %
Total cost of revenue                            $  124,960          $ 92,373          $ 32,587                     35  %


Cost of subscriptions
Cost of subscriptions increased $25.0 million, or 45%, for the nine months ended
December 31, 2021 as compared to the nine months ended December 31, 2020. The
increase is primarily due to higher personnel costs to support the growth of our
subscription cloud-based offering of $14.8 million and cloud-based hosting costs
and subscriptions of $7.7 million as well as higher share-based compensation of
$2.3 million.
Cost of services
Cost of services increased by $7.5 million, or 29%, for the nine months ended
December 31, 2021 as compared to the nine months ended December 31, 2020. The
increase was the result of higher personnel costs of $4.6 million, higher
share-based compensation of $1.9 million, and subscription costs of $0.7
million.
Amortization of acquired technologies
For the nine months ended December 31, 2021 and 2020, amortization of acquired
technologies is primarily related to amortization expense for technology
acquired in connection with Thoma Bravo's acquisition of the Company in 2014.
                                       25
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Gross Profit and Gross Margin


                                                   Nine Months Ended December 31,                         Change
                                                      2021                  2020               Amount              Percent
                                                                      (in thousands, except percentages)
Gross profit:
Subscriptions                                  $          555,010       $     416,923       $ 138,087                    33  %
License                                                        52               1,337          (1,285)                  (96  %)
Services                                                    8,476               7,859             617                     8  %
Amortization of acquired technology                      (11,638)            (11,487)            (151)                    1  %
Total gross profit                             $          551,900       $     414,632       $ 137,268                    33  %
Gross margin:
Subscriptions                                            87  %                 88  %
License                                                 100  %                100  %
Services                                                 20  %                 24  %
Amortization of acquired technology                    (100  %)              (100  %)
Total gross margin                                       82  %                 82  %


Subscriptions
Subscriptions gross profit increased by $138.1 million, or 33%, during the nine
months ended December 31, 2021 compared to the nine months ended December 31,
2020. Subscription gross margin decreased from 88% to 87% during the nine months
ended December 31, 2021 compared to the nine months ended December 31, 2020. The
increase in gross profit is primarily due to the growing adoption of the
Dynatrace® platform by new customers combined with existing customers expanding
their use of our solutions. The decrease in gross margin is primarily due to
higher personnel and share-based compensation costs to support the growth of our
subscription cloud-based offering.
License
License gross profit decreased by $1.3 million, or 96%, during the nine months
ended December 31, 2021 compared to the nine months ended December 31, 2020. The
decrease was the result of a decline in sales of perpetual and term licenses for
our Classic products.
Services
Services gross profit increased by $0.6 million, or 8%, during the nine months
ended December 31, 2021 compared to the nine months ended December 31, 2020.
Services gross margin decreased from 24% to 20% during the nine months ended
December 31, 2021 compared to the nine months ended December 31, 2020. The
increase in gross profit was primarily due to an increase in service revenue
driven by higher utilization of personnel. The decrease in gross margin was
primarily due to higher personnel and share-based compensation costs.
Operating Expenses
                                                 Nine Months Ended December 31,                      Change
                                                    2021                2020              Amount              Percent
                                                                    (in thousands, except percentages)
Operating expenses:
Research and development                        $  113,509          $  79,747          $  33,762                    42  %
Sales and marketing                                260,816            170,682             90,134                    53  %
General and administrative                          91,254             67,079             24,175                    36  %
Amortization of other intangibles                   22,618             26,057             (3,439)                  (13  %)
Restructuring and other                                 25                 23                  2                     9  %
Total operating expenses                        $  488,222          $ 343,588          $ 144,634                    42  %


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Research and development
Research and development expenses increased $33.8 million, or 42%, for the nine
months ended December 31, 2021 as compared to the nine months ended December 31,
2020. The increase is primarily attributable to a 26% increase in headcount,
resulting in increased personnel and other costs to expand our product offerings
of $22.2 million, and higher share-based compensation of $6.7 million. Increased
cloud-based hosting costs of $2.6 million also contributed to this increase.
Sales and marketing
Sales and marketing expenses increased $90.1 million, or 53%, for the nine
months ended December 31, 2021, as compared to the nine months ended December
31, 2020, driven by a 28% increase in headcount, which resulted in an increase
of $41.5 million in personnel costs, related share-based compensation of $8.5
million, and other employee-related expenses of $3.5 million. Further
contributing to the increase were higher advertising and marketing costs of
$24.9 million, increased travel expenses related to global restrictions lifting
of $3.0 million, higher professional fees of $2.9 million, and higher
cloud-based hosting costs of $1.8 million.
General and administrative
General and administrative expenses increased $24.2 million, or 36%, for the
nine months ended December 31, 2021, as compared to the nine months ended
December 31, 2020, primarily due to an increase in personnel costs of $10.1
million, higher share-based compensation of $9.6 million, increased professional
fees of $2.1 million, higher facilities expenses of $1.9 million, and increased
software and subscription costs of $1.2 million.
Amortization of other intangibles
Amortization of other intangibles decreased by $3.4 million, or 13%, for the
nine months ended December 31, 2021 as compared to the nine months ended
December 31, 2020. The decline is primarily the result of lower amortization for
certain intangible assets that are amortized on a systematic basis that reflects
the pattern in which the economic benefits of the intangible assets are
estimated to be realized and the completion of amortization on certain
intangibles.
Other Expense, Net
Other expense, net increased by $0.9 million, or 10%, for the nine months ended
December 31, 2021 as compared to the nine months ended December 31, 2020. The
increase in other expense was primarily a result of foreign currency
transactions, partially offset by lower interest expense on our term loans as we
had less principal outstanding compared to last fiscal year.
Income Tax Expense
Income tax expense for the nine months ended December 31, 2021 of $2.9 million
represented an $11.0 million decrease as compared to an expense of $13.9 million
for the nine months ended December 31, 2020. This decrease was primarily driven
by a decrease in year-to-date pre-tax income, additional share-based
compensation tax windfall benefits, and a $2.1 million one-time benefit related
to anticipated tax refunds resulting from a favorable Polish research and
development ruling received in August 2021.
LIQUIDITY AND CAPITAL RESOURCES
As of December 31, 2021, we had $408.7 million of cash and cash equivalents and
$44.3 million available under our revolving credit facility. Since inception, we
have financed our operations primarily through payments by our customers for use
of our product offerings and related services and, to a lesser extent, the net
proceeds we have received from sales of equity securities and borrowings on our
term loan facilities. In August 2019, we completed our initial public offering
("IPO") in which we issued and sold an aggregate of 38.9 million shares of
common stock at a price of $16.00 per share. We received aggregate net proceeds
of $585.3 million from the IPO, after underwriting discounts and commissions and
payments of offering costs. Over the past three years, cash flows from customer
collections have increased. However, operating expenses have also increased as
we have invested in growing our business. Our operating cash requirements may
increase in the future as we continue to invest in the strategic growth of our
company.
Our historical expansion with customers has typically been achieved by executing
additional contracts, each with unique pricing and anniversary dates. We are
transitioning to a program that combines these contracts into one single, often
multi-year contract per customer with one single anniversary date, which may
result in variability in the timing and amounts of our billings which could
impact the timing of our cash collections from period to period.
Cash from operations could be affected by various risks and uncertainties,
including, but not limited to, the risks detailed in the section titled "Risk
Factors" included elsewhere in this Quarterly Report and our Annual Report.
However, we believe that our existing cash, cash equivalents, short-term
investment balances, funds available under our debt agreement, and cash
generated from operations, will be sufficient to meet our working capital and
capital expenditure requirements for at least the next twelve months.
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Our future capital requirements will depend on many factors, including our
growth rate, the timing and extent of spending to support research and
development efforts, the continued expansion of sales and marketing activities,
the introduction of new and enhanced products, seasonality of our billing
activities, timing and extent of spending to support our growth strategy, and
the continued market acceptance of our products. In the event that additional
financing is required from outside sources, we may not be able to raise such
financing on terms acceptable to us or at all. If we are unable to raise
additional capital when desired, our business, operating results, and financial
condition would be adversely affected.
Our Credit Facilities
As of December 31, 2021, the balance outstanding under our first lien term loan
was $311.1 million and is included in long-term debt on our condensed
consolidated balance sheets. We had $44.3 million available under the revolving
credit facility after considering $15.7 million of letters of credit
outstanding. All of our obligations under our term loans are guaranteed by our
existing and future domestic subsidiaries and, subject to certain exceptions,
secured by a security interest in substantially all of our tangible and
intangible assets. At December 31, 2021, we were in compliance with all
applicable covenants pertaining to the First Lien Credit Agreement. Our credit
facilities are discussed further in Note 6 of the notes to the condensed
consolidated financial statements in this Quarterly Report.

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