Dynatrace announced that BMO is using the Dynatrace platform to scale its digital capabilities and deliver best-in-class experiences to customers worldwide. As demand for digital interactions increases, BMO has reimagined traditional services and is optimizing operating efficiencies to enhance customer loyalty. To do this, the bank works with Dynatrace.

The Dynatrace platform's core technologies, including the Grail?? data lakehouse and Davis hypermodal AI, along with its continuous automation capabilities, assist BMO's Technology, Resiliency, and Experience Operations (TREO) team in accessing precise answers about its technology environment. The insights BMO gains from Dynatrace have helped the bank continually improve the digital banking experience for customers, providing faster, more innovative banking experiences with lower risk.

Dynatrace Grail unifies, stores, and processes BMO's data while retaining the context of the environment where it originated. Dynatrace Davis AI then leverages the unified data from Grail to deliver precise answers in real time, enabling BMO's TREO team to identify, report, and resolve issues instantly. This has resulted in an 80% reduction in the bank's mean time to identify (MTTI) issues and root cause analysis (RCA) timelines.