EDreams ODIGEO S A : ODIGEO boosts customer booking confidence with launch of COVID-19 insurance

• eDreams ODIGEO adds COVID-19 coverage to its insurance product for customers to book with confidence

• 60% of travellers say they would need a guaranteed refund if unable to travel due to Covid-19 before committing to book

• The wide-ranging product covers a comprehensive list of Covid-19 cancellation reasons

Barcelona, 6 October 2020. - eDreams ODIGEO, Europe's largest online travel company, and one of the largest European e-commerce businesses, has added Covid-19 coverage to its insurance offering. This launch is the latest customer-centric innovation from the company and has been designed to offer customers peace of mind when booking their future travel journeys. eDreams ODIGEO's new insurance coverage will allow customers to confidently book with their airline and hotel partners via eDreams ODIGEO's four leading online travel agency brands - eDreams, GO Voyages, Opodo and Travellink.

A recent survey* of 10,000 adults, commissioned by eDreams ODIGEO, found that 60% of travellers would need a guaranteed refund for travel and accommodation if their travel was cancelled due to Covid-19 before committing to book a trip abroad. eDreams ODIGEO's enhanced insurance offering will cover customers when cancelling their bookings for several reasons related to Covid-19. This includes being infected by Covid-19, and a requirement to quarantine prior to departure. In addition, overseas medical and assistance expenses for contracting Covid-19 abroad are covered, alongside expenses incurred at a destination due to changes to lockdown and quarantine as a result of infection. This wide-ranging policy will also cover travellers if members of their household contract Covid-19, and if the traveller is required to self-isolate.

For customers needing to make a claim, customers can cancel their booking via eDreams ODIGEO's recently upgraded Manage my Booking section of the website. Once the booking cancellation has been confirmed, customers will then be able to raise a claim and process their refunds via the insurance provider.

On average the insurance provider is processing claims within four days of receipt of all required documentation. Customers wishing to make a claim via phone can reach the insurance policy provider quickly with 85% of calls answered within 30 seconds.

Quentin Bacholle, Chief Vacation Products Officer at eDreams ODIGEO, commented:'We are proud to be pivoting our offering and continuously adapting to meet our customers' needs. This enhanced insurance coverage is another example of how the business puts customer's convenience and travel experience first. Our aim is to instil confidence and help our customers feel secure in booking holidays and essential trips overseas. This latest innovation follows the steps we have taken to increase capacity in our customer service team, which we have continued to upskill throughout the pandemic.'

To find out more about the Covid-19 insurance coverage visit:https://www.opodo.co.uk/customer-service/#/more/insurance/covid-19-cancellation-insurance. Customers are also encouraged to read the insurance providers T&Cs.

* Consumer survey conducted in September 2020 by OnePoll on behalf of eDreams ODIGEO with 10,000 respondents from the United Kingdom, the United States, Spain, Germany, France, Italy, Portugal and Sweden.

About eDreams ODIGEO

eDreams ODIGEO is one of the world's largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it serves more than 17 million customers per year across 45 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 666 airlines and has partnerships with 130. The brand offers the best deals in regular flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.