eGain Knowledge Hub fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context.
According to Gartner, organizations at advanced stages of digital transformation will find that poor customer experience is their biggest barrier to further success. A
Powered by AI reasoning, ML, Natural Language Processing, and analytics, eGain Knowledge Hub is a rich, one-stop knowledge management solution for the digital-first, remote-first era. Among the benefits are:
Knowledge harmony created by centralizing 360 customer context, omnichannel content, profiled access, personalization, search methods, conversational guidance, and analytic insight into one platform
Assured customer service and agent confidence with the single right answer to customer questions
Consistency and process compliance at scale across touchpoints
Rich functionality out of the box for quick business value-say goodbye to multi-year development, customization, and integration projects with toolkits
Easy governance, insights, and optimization
'We estimate that enterprises that undertake enterprise-wide knowledge consolidation projects can lower knowledge management application maintenance costs by 15% to 40%. It will improve the speed of knowledge being authored and released to multiple channels, shorten the time of the training of machine learning or the natural language processing engine, and increase the accuracy rate of the content,' wrote
'Many digital CX initiatives have been doomed by the knowledge gap,' said
*Gartner, Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
More information
eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/
eGain Digital Customer Engagement Suite: https://www.egain.com/products/
Register for upcoming webinar on Knowledge Hubs: https://register.gotowebinar.com/register/8281476916430010383
eGain Innovation in 30 Days: https://www.egain.com/innovation-in-30-days/
About eGain
eGain customer engagement platform automates digital-first, omnichannel experiences for global brands. Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.
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