EIH : Annual Report 2022-23

EIH Limited

Integrated Annual Report 2022-23

Contents

01

Theme Introduction	02
About the Report	04
Capitals	06
Highlights of the Year (Top 10 for the Year)	08

02

Corporate Overview

About EIH	12
Brand Portfolio	14
Global Presence	16
Awards	18

03

Performance Review

Executive Chairman's Message	22
MD's and CEO's Message	24
Financial Highlights	26
Guest Centric Approach	28
Food & Beverages Experience	30
Digitalisation	32
The Bay Club (Bombay Bay Club)	34

04

Value Creation

Operating Context	38
Business Model	40
Stakeholder Engagement	42
Materiality Assessment	44
Synergising Materiality with ESG	45
Risk Management	48

05

ESG Approach

ESG Approach: Environment	54
ESG Approach: Social	62
ESG Approach: Governance	66

06

Statutory Reports

Director's Report	68
Management Discussion and Analysis	78
Business Responsibility and
Sustainability Report (BRSR)	90
Report on Corporate Governance	137

07

Financial Statements

Standalone
Independent Auditor's Report	162
Balance Sheet	182
Statement of Profit and Loss	183
Statement of Cash Flow	184
Statement of Changes in Equity	186
Notes	187
Consolidated
Independent Auditor's Report	260
Balance Sheet	268
Statement of Profit and Loss	269
Statement of Cash Flow	270
Statement of Changes in Equity	272
Notes	273

Key highlights of FY23

- FINANCIALS -

₹18,358	₹6,256	₹3,201
million	million	million
Revenue	EBITDA	Profit After Tax
₹4,365	₹688	₹31,182
million	million	million
Profit Before Tax	Dividend	Net Worth
	- OPERATIONAL -
30	4,269	360,943
Hotels (Owned and Managed)	Keys (Owned and Managed)	Guests in FY23

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Corporate	Statutory	Financial
Overview	Reports	Statements

Where luxury meets responsible hospitality

We are renowned not only for our opulence and exquisite hospitality, but also for our distinction amongst our peers. We ensure that our guests are indulged with lavish comfort while knowing that their stay is in harmony with the environment. Our hotels and resorts are nothing less than masterpieces of sustainable architecture.

Luxury and responsibility intertwine effortlessly within our hotels and resorts. Our rooms are adorned with eco-friendly furnishings and organic linens, providing both comfort and peace of mind. Our culinary excellence is unparalleled, with every dish creating a sensation and every bite becoming a cherished memory.

Beyond our luxurious amenities, we are deeply committed to the local community and the environment. We actively engage in conservation efforts, protecting nearby wildlife habitats and supporting environmentally-friendly development initiatives. Every aspect of our operations is guided by a commitment to sustainable practices and responsible hospitality. We have crafted a place where guests can enjoy life's finer things while knowing that their stay has made a positive impact on the planet.

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Integrated Annual Report 2022-23

EIH LIMITED

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APPROACH TO REPORTING

About this report

The EIH Limited Integrated Annual Report is a clear and thorough evaluation of our capability to generate long- term benefits for our stakeholders. It presents a detailed overview of our strategy for creating value in multiple areas, including both quantifiable and unquantifiable economic and non-economic aspects of the Company. The Report emphasises our commitment to transparency and openness.

Corporate	Statutory	Financial
Overview	Reports	Statements

BASIS OF PREPARATION

The non-statutory section of this Report is based on the principles contained in the International Integrated Reporting Framework (the International Framework) published by the International Integrated Reporting Council (IIRC). This Report seeks to provide a balanced and transparent assessment of how we create value, considering both qualitative and quantitative matters that are material to our operations and strategic objectives, which may influence our stakeholders' decision-making. Other statutory reports, including the Business Responsibility and Sustainability Report (BRSR), Directors' Report, its annexures, the Management Discussion and Analysis (MDA) and the Corporate Governance Report, are as per the Companies Act, 2013 (including the Rules framed thereunder), the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015 and the revised Secretarial Standards issued by the Institute of Company Secretaries of India. The financial statements are in accordance with the Indian Accounting Standards.

REPORTING PERIOD

The EIH Limited Integrated Report provides material information on our strategy and business model, operating context, risks, performance, prospects and governance, covering the financial year between April 1, 2022 and March 31, 2023.

CAPITALS

Our relevance in the hospitality industry today and in the future and our ability to create long-term value, are interrelated and fundamentally dependent on the forms of capital available to us (inputs), how we leverage them, our impact on them and the value we deliver (outputs and outcomes).

FEEDBACK

We request our stakeholders to review this Report and welcome feedback via [e-mail].

This Report seeks to provide a balanced and transparent assessment of how we create value, considering both qualitative and quantitative matters that are material to our operations and strategic objectives, which may influence our stakeholders' decision-making.

The Oberoi Amarvilãs, Agra

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EIH LIMITED

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CAPITALS

Leveraging our capitals to

ensure robust growth

We leverage six different types of capital and various resources to generate optimal long-term value for

our stakeholders.

Corporate	Statutory	Financial
Overview	Reports	Statements

FINANCIAL CAPITAL

With our exceptional capabilities, we effectively harness three vital financial resources: equity, internal accruals and debt. Through our adept financial strengths, we maximise the value we deliver to our stakeholders. Our utilisation of these financial resources enables us to optimise our operations and drive sustainable growth.

101.6%

Increase in YoY revenue

MANUFACTURED CAPITAL

Over the years, our portfolio of physical assets, including hotels and properties, has experienced substantial growth. We have continually enhanced our investment strategies to ensure promising returns in the future. By diligently refining our approach to investments, we aim to maximise profitability and create opportunities for lucrative outcomes, which will position us favourably for continued success.

30

Hotels (owned and managed)

INTELLECTUAL CAPITAL

At the core of our competitive advantage lie our intellectual assets, encompassing distinctive services, renowned brands, well-defined procedures, the esteemed Oberoi Centre of Learning and Development (OCLD), The Oberoi Centre

of Excellence (TOCE), Oberoi Contact Centre (OCC) and cherished trademarks. By nurturing and expanding these assets, we fortify our market position, foster innovation and consistently deliver exceptional experiences to our valued customers.

HUMAN CAPITAL

Our dedicated workforce drives our organisation's success.

We prioritise their growth, fostering a culture of excellence in all team members. By empowering employees and proving that we value their contributions, we help them realise their full potential. We create an environment that nurtures talents, encourages innovation and instills a strong sense of purpose. Together, we achieve greatness, creating a fulfilling workplace for all.

7,874

Employees received training

SOCIAL AND RELATIONSHIP CAPITAL

Our success is derived from delivering value to stakeholders. We engage with consumers, suppliers, communities and the public to enhance well-being. Through collaboration and transparency, we exceed expectations, driving positive change and contributing to the betterment of communities. Together, we build enduring partnerships based on shared values, enriching lives and fostering mutual benefit.

100%

Beneficiaries from vulnerable and marginalised groups

NATURAL CAPITAL

We acknowledge our responsibility to preserve natural resources and are dedicated to minimising our environmental impact. Through sustainable practices, we enhance our resource efficiency while simultaneously reducing our ecological footprint. We embrace renewable energy and optimise waste management, promote recycling and prioritise reuse.

9.97%

Reduction in total energy consumption over FY22

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Integrated Annual Report 2022-23

EIH LIMITED

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