EL AL Coronavirus - Policy and Updates.

General Information

As a result of the current situation, our offices are closed and we are working with minimum labor.

We apologize for the inconvenience and thank you for your understanding.

EL AL will not be responsible for any restriction imposed at any time by any party that will prevent you from boarding a flight or entering the destination country.

EL AL complies with the Ministry of Health instructions. For updates on the Ministry of Health Website

Following the decision of the Corona Cabinet, EL AL is updating its policy of changes and cancellations. Customers who wish to advance the date of their return flight to Israel for departure until

customers who hold flight tickets for departures until 31.1.21 who wish to cancel their ticket, will be able to do so without paying a cancellation fee.

In view of the circumstances related to the guidelines of the Ministry of Health and the decisions of the Coronavirus Cabinet, there may be changes in the flight schedule and in the policy of changes and cancellations. Passengers holding a ticket for flights on which a change is made will be notified of this by EL AL or the travel agency.

To make changes to the card, you can contact the service center via WhatsApp chat >>

Credit for canceled flight tickets due to the Covid-19 crisis

In recent months, EL AL Israel Airlines has been facing the biggest crisis that has ever befallen the aviation industry against the backdrop of the Coronavirus pandemic. The directives and travel limitations of the State of Israel and other countries, along with public health concerns, have almost completely halted our activities.

As a result, we have had to take extreme but necessary steps that have impaired our ability to provide you with the service you rightly expect in all areas where you are used to being serviced. we apologize to you and thank you for your patience and understanding.

Due to the fact that the assistance plan of the State has commenced, we would like to update you on the refund policy for customers whose flight was canceled due to the Coronavirus pandemic. The credit process allows you to select the compensation you prefer instead of the canceled flight/future flight ticket - a credit or a refund (based on the conditions).

More information

Flight Renewal

EL AL announces a gradual return of passenger and cargo flights.

Passengers flying to/from France - until further notice, all flights (incoming and outgoing) at Charles de Gaulle Airport in Paris will be operated from Terminal E2.

EL AL operates under the guidelines of the Ministry of Health and the Blue Badge. The passengers are responsible and liable for getting the most updated information and regulations from the official bodies, for more information read here.

Flights Schedule: Due to the situation, the schedule changes frequently. Therefore we recommend checking the schedule before the booking/flight.

Flight schedule until January 30, 2021:

Origin - Destination			Days						Remarks
Tel Aviv - Paris - Tel Aviv		Sundays, Mondays, Wednesdays & Thursdays	Active
Tel Aviv - London Heathrow - Tel Aviv	Sundays, Mondays, Wednesdays & Thursdays	Active

Canceled flights: January 6, 11, 18 & 25

Tel Aviv - New York (JFK) - Tel Aviv	Sundays, Mondays, Wednesdays & Thursdays	Active
Tel Aviv - Miami - Tel Aviv		From TLV on Sundays
					From Miami on Mondays			Active
Tel Aviv - Los Angeles - Tel Aviv	From TLV on Sundays
From L.A on Thursdays				Active
Tel Aviv - Frankfurt - Tel Aviv		From TLV on Sundays
From Frankfurt on Mondays			Active
Tel Aviv - Berlin - Tel Aviv		From TLV on Sundays
From BER on Mondays				Active

With a short stopover in Frankfurt, without leaving the aircraft.

Tel Aviv - Amsterdam - Tel Aviv 	From TLV: Sundays
From AMS: Mondays				Active
Tel Aviv - Kiev - Tel Aviv		Sundays, Mondays, Wednesdays & Thursdays	Active
Tel Aviv - Moscow - Tel Aviv		On Thursdays
Until January 10, 2021, also on Sundays		Active
Tel Aviv - Brussels - Tel Aviv		From TLV on Sundays
From BRU on Mondays				Active

With a short stopover in Amsterdam, without leaving the aircraft.

Tel Aviv - Dubai - Tel Aviv		Sundays, Mondays, Wednesdays & Thursdays	Active
Tel Aviv - Seychelles - Tel Aviv	On Wednesdays					Active

You can choose a class of service: Economy, Premium, and Business.

Flight schedule from January 31 until March 13, 2021:

Origin - Destination			Days						Remarks
Tel Aviv - Paris - Tel Aviv		Sunday to Thursday
Tel Aviv - London Heathrow - Tel Aviv	Sundays to Thursdays
Tel Aviv - New York (JFK) - Tel Aviv	Sundays, Mondays, Wednesdays & Thursdays
Tel Aviv - Newark (EWR) - Tel Aviv	Tuesdays, Fridays & Saturdays night
Tel Aviv - Miami - Tel Aviv		From TLV on Sundays

From Miami on Mondays 

Tel Aviv - Los Angeles - Tel Aviv	From TLV on Sundays

From L.A on Tuesdays

Tel Aviv - Frankfurt - Tel Aviv		Sundays & Thursdays
Tel Aviv - Berlin - Tel Aviv		Mondays
Tel Aviv - Amsterdam - Tel Aviv	Sundays & Thursdays
Tel Aviv - Kiev - Tel Aviv		Sundays to Thursdays
Tel Aviv - Zurich - Tel Aviv		Thursdays
Tel Aviv - Moscow - Tel Aviv		Sundays & Thursdays
Tel Aviv - Brussels - Tel Aviv		Mondays
Tel Aviv - Dubai - Tel Aviv		From TLV on Sundays to Fridays

From Dubai every day of the week

Tel Aviv - Seychelles - Tel Aviv	From TLV on Sunday to Friday

From Seychelles on Saturdays night to Thursdays

You can choose a class of service: Economy, Premium, and Business.

Updates for the Matmid Frequent Flyer Club members

With the Covid-19 pandemic, we have expanded our range of benefits and options to use the Matmid Frequent Flyer Club points with additional worlds of content, including holidays in Israel, shopping, restaurants, conversion of points to gift cards, gas... In addition, we extend the validity of the points for all Matmid Frequent Flyer Club members for you to use them in the worlds of flights, even in the long term.

Extension of the status validity for one more year

The status of the Silver status members and up, and the Club King David members will exceptionally be extended for one more year from the original expiry date. The status extension process will be applied until the end of 2022. For example, members whose status is valid until January 2021, will benefit from an extension until the end of 2022. Members whose status is valid until December 2021, will benefit from an extension until December 2022.

Extension of the validity of the points about to expire

All members of the Matmid Frequent Flyer Club, whatever their status, whose points are to expire by 12.31.2021, will exceptionally benefit from a one-year extension from the original expiry date. All points expired from April to September will be returned to the clients and automatically extended for one more year from October 21, 2020.

For example, points, whose validity expires in November 2020, will be extended for one more year, until November 2021, from the expiry date. Unused points which are about to be deleted in December 2021 will be extended for one more year at the expiry date, until December 2022.

We remain at your disposal for you to feel most at home in the world

*This is a one-time advantage and does not form an integral part of the Matmid Club's terms and conditions published in the regulations and on EL AL's website.

Canceled Flight Tickets

In accordance with the Aviation Services Law (Compensation and Assistance due to Flight Cancellation or Change in Conditions) (New Corona Virus - Temporary Order - Amendment) 2020, the date to refund (in Israel) for flights canceled during the period of the revised law, will be within 90 days for the date of the flight or until October 1, 2020, whichever date is later, due to the decrease in the company's revenue as stipulated by law.

The Company reserves the right to change the policy at any time.

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