Fairwood : Environmental, Social and Governance Report 2018/2019

October 22, 2019 at 05:10 am EDT

2018/2019

環境、社會及管治報告

Environmental, Social and Governance Report

CONTENT

快活企業概覽	1
Fairwood at a Glance
關於本報告	4
About this Report
快活可持續發展方針	5
Fairwood's Approach to Sustainability
塑造快活好職場	10
Catering our Heart-warming Workplace
把關快活好品質	29
Guaranteeing our Food Quality
綠化快活好環境	38
Sustaining our Eco-friendly Environment
服務快活好顧客	49
Delighting our Valuable Customers
展望將來	60
Looking Forward
獎項表	61
Awards List
績效表	62
Performance Table
可持續發展框架及合規性	64
Sustainable Development Framework
and Compliance
環境、社會及管治報告指引索引	69
Environmental, Social and Governance
Reporting Guide Index

快活企業概覽

Fairwood at a Glance

公司資料	Company profile
大快活集團有限公司（以下簡稱「大快活」或	Fairwood Holdings Limited (collectively referred to as "Fairwood" or

「本集團」）是香港其中一間知名的連鎖餐 the "Group") is one of Hong Kong's well-known restaurant chains. The 廳。本集團在香港的主要營運涵蓋快餐店、特 main operations in Hong Kong cover fast food restaurants, specialty 色餐廳（包括ASAP、墾丁茶房、友天地、一 restaurants (including five brands of ASAP, Kenting Tea House, Buddies 葉小廚及一碗肉燥五個品牌）和一間中央食品 Café, The Leaf Kitchen and Taiwan Bowl) and one central food 加工中心（「中央加工廠」）。自一九七二年 processing plant ("CFPP"). Since the opening of the first restaurant 首家餐廳開業以來，本集團在過去47年來一直 in 1972, Fairwood has grown progressively in the last 47 years with 穩步成長。於二零一九年三月三十一日，本集 148 restaurants spanning across Hong Kong and 11 restaurants in 團分別在香港擁有148間餐廳及在中國內地擁 Mainland China as at 31 March 2019.

有11間餐廳。

大快活於二零零三年的品牌改造使店鋪 Fairwood's brand revamp in 2003 has rejuvenated the store operations, 營運、設計、菜式和公司標誌重新煥發活 designs, menu as well as the company logo, capturing Fairwood's 力，在抓住大快活的年輕和快樂正能量的 youthful and joyful energy while shifting the focus towards the 同時，亦聚焦於邁向最終願景，成為最受 ultimate vision to "become the most customer-appreciated food and 顧客欣賞的餐飲管理公司。因此，「快活 beverage management company". In reaching this destination, the 團隊」、「快活食品」、「快活環境」和 core values of "Happy Team", "Happy Food", "Happy Environment" 「快活顧客」的核心價值均體現在「食得 and "Happy Customers" are embedded in the "Enjoy Great Food. Live 開心．活得精彩！」的使命當中，令快活 a Great Life!" mission to expedite the Fairwood journey.

旅程更加精彩。

願景	使命	核心價值
Vision	Mission	Core values

成為最受顧客欣賞的		食得開心．活得精彩！
餐飲品牌

Become the most		Enjoy Great Food.
customer-appreciated food		Live a Great Life!
and beverage brand

快活團隊 Happy Team 快活食品 Happy Food

快活環境 Happy Environment 快活顧客 Happy Customers

1 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

快活旅程 The Fairwood Journey

1972

1981

首間大快活餐廳開設於荃灣眾安街

設立第一間中央食品加工中心以確保食物質量始終如一

First Fairwood restaurant established at

First central food processing plant established to ensure consistent

Chung On Street, Tsuen Wan

food quality

1992

1991

於香港聯合交易所上市，為業務進一步

發展及擴展提供平台

首間在北京開設的香港快餐連鎖餐廳

Listing on the Stock Exchange of Hong

First Hong Kong fast food chain opened

Kong provided a platform for further

restaurant in Beijing

development and expansion

2003

品牌革新行動，設計一個飛躍而起形似「大」字作為新標誌，並提高整體產品和服務質量

Re-branding campaign, with new "jumping man" logo, to improve overall product and service quality

2010

提升成為最佳餐飲管理團

Elevate the best food and beverage management team

2015

最受顧客欣賞餐飲品牌

Most customer appreciated food and beverage brand

2009

於大埔新建的一間中央食品加工中心開始運作

A new central food processing plant in Tai Po started to operate

2016

送餐服務		「Feel Good」運動
Deliver-To-Your	"Feel Good" Movement
Table Service

2018 「飲筒全走」環保運動

Environmentally-friendly "No Straw" Campaign

快活企業概覽

Fairwood at a Glance

可持續發展業務摘要Business sustainability highlights

通過不斷努力實現業務的可持續發展，我們欣 With our continuous effort towards business sustainability, we are

然分享二零一八/一九年度可持續發展之旅所	pleased to share the fruitful progress of our sustainability journey in
取得的豐碩成果。	the Year 2018/19.
名員工
4,917employees		港幣 28.4億元
(較二零一七/一八年度減少1％)
(decrease of 1% from the Year 2017/18)			HK$2.84 billion revenue
				食品及飲品收入
				(僅適用於香港業務)
				Revenue from food and beverage
				(account for HK operations only)

148	間香港餐廳	間新餐廳
	7new restaurants
	restaurants in Hong Kong

(較二零一七/一八年度增加 2％) (increase of 2% from the Year 2017/18)

3 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

關於本報告

About this Report

報告準則、期間及範圍

此報告根據香港聯合交易所有限公司（「聯交所」）《證券上市規則》（「上市規則」）附錄二十七《環境、社會及管治報告指引》所載列之指引編製。本集團堅持以重要性、量化、平衡和一致性的原則，欣然分享我們於二零一八年四月一日至二零一九年三月三十一日（「報告期」）期內為推動可持續發展和帶動快樂的環保、社會及管治表現和進步。以往的數據亦已納入本報告中用作比較。有關企業管治的資料根據上市規則附錄十四在年報中已闡述。

本集團根據業務的重要性審視並釐定報告範圍。除非另有說明，本報告的範圍僅涵蓋本集團在香港的業務，包括大快活總部、中央加工廠及位於香港的所有餐廳。大快活在中國內地的業務低於本集團總收入的5%。因此，有關中國內地業務的資料並不包括在本報告之中。

本集團已委任沛然環境評估工程有限公司，就此報告提供環境、社會及管治報告及諮詢服務。

Reporting standard, period and scope

The report is prepared in accordance with Environmental, Social and Governance ("ESG") Reporting Guide set out in Appendix 27 of the Rules Governing the Listing of Securities (the "Listing Rules") on the Stock Exchange of Hong Kong Limited (the "Stock Exchange"). The Group adheres to the principles of materiality, quantitative, balance and consistency to share and rejoice our ESG performance and progress in the quest of driving sustainability and bringing happiness from 1 April 2018 to 31 March 2019 ("the reporting period"). Historical data are included in the report for comparison where applicable. Information regarding corporate governance is addressed in the annual report according to Appendix 14 of the Listing Rules.

Fairwood reviews and defines the reporting scope based on the significance of its operations. Unless otherwise stated, the scope of the report covers the Group's operations in Hong Kong only, which includes Fairwood's headquarter office, CFPP and all restaurants in Hong Kong. Fairwood's operations in Mainland China are accountable for less than 5% of the Group's total revenue. Therefore, information regarding the operations in Mainland China are not included in this report.

The Group has appointed Allied Environmental Consultants Limited to provide ESG reporting and consultancy services for this report.

報告概述	Report overview

在大快活，我們相信讓持份者快樂是維持我 At Fairwood, we believe that making stakeholders happy is the key to 們業務的關鍵。而我們的可持續發展旅程已 sustaining our business. Setting sail on a journey of pushing forward 啟航及向前行駛，同時亦盼望成為社區和 sustainability, we also envision becoming a source of happiness for 環境的快樂來源。為延續二零一七年開始的 our community and environment. To perpetuate our "Feel Good"

「Feel Good」運動，報告主題「延續快樂， Movement started in 2017, the reporting theme of "Sustaining

同心Feel Good」會着手展現我們努力不懈地 Happiness, Feel Good Together" showcases our endeavour and

將快樂融入到香港社區的精神。dedication to infuse happiness in the Hong Kong community.

信息與反饋	Information and feedback
您的意見對於大快活的持續改進相當寶	Your feedback is valuable for Fairwood's continuous improvement.
貴。如有任何意見和建議，歡迎電郵到	Please feel free to offer your comments and suggestions at
esg@fairwood.com.hk	esg@fairwood.com.hk
有關本集團的財務表現和企業管治	For details regarding Fairwood's financial performance	and
詳情，請參閱大快活的官方網站	corporate governance, please refer to Fairwood's official	website
http://www.fairwoodholdings.com.hk	http://www.fairwoodholdings.com.hk

快活可持續發展方針

Fairwood's Approach to Sustainability

我們的管治架構	Our governance structures
在大快活，我們視可持續發展為開通未來樂觀	At Fairwood, we see sustainability as the key to unlocking a promising
和穩定的發展之鑰匙。我們的可持續發展框架	and steady future development. Our sustainability framework thrives
在穩健的可持續管治以及高層管理人員的參與	under the robust sustainability governance and top management's
之下堅定地發展。	involvement.
營運原則	Operating principles

為實現快活旅程，我們的營運原則圍繞著 Bringing the Fairwood journey to fruition, our operating principles

維繫快樂的精神。revolve around the dedication of sustaining happiness.

營運原則 Operating principles

快活顧客	快活團隊
Happy	Happy
Customer	Team
通過提供卓越的服務及履行企業	組織一支能夠向顧客傳達快樂的
社會責任滿足顧客需求	高質素及團結的員工團隊

Satisfying the needs of customers

	through providing excellent
	services and fulfilling
快活環境	corporate social
responsibility

Happy

Environment

通過環保及負責任的營運，為大家創造一個健康和快樂的生活環境

Creating a healthy and happy environment for all to live in through engaging in

environmentally-friendly and responsible operations

Assembling a highly proficient and tight-knit team of employees who can help spread

happiness to快活食品 the customers

Happy Food

提供優質的食物來推動健康和快樂的生活

Delivering great food that promotes a healthy and happy life

5 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

專責小組	Task forces
在行政總裁和管理團隊的領導下，大快	Under the leadership of the chief executive officer and the management
活的四個專責小組成為啟發、追求和發展	team, Fairwood's four task forces are the pillars that inspire, aspire and

我們營運原則的支柱。每個專責小組都有 transpire our operating principles. Each task force has its own unique 各自的獨特事項，為顧客滿意度、員工福 agenda of contributing to customer satisfaction, employees' well-

利、社區凝聚力和環境管理作出努力。 being, community cohesiveness and environmental stewardship.

行政總裁和管理團隊

Chief Executive Officer and

Management Team

人力與文化發展專責小組		工作環境安全專責小組



在公司內推廣		強調安全工作環境的重要性，提高員工對
「快活團隊」文化		職業安全及健康之意識

People and Culture		Workplace Safety Task Force
Development Task Force		Emphasise the importance of
Promote "Happy Team"		workplace safety and enhance
culture within the company		employees' awareness of occupational
		health and safety

環境設備專責小組	食物安全專責小組
開發和創新物料或設備，以改善	保持有效的食品安全管理系統及
現有工作流程和資源效率	提升食物安全意識
Environment and Equipment Task Force	Food Safety Task Force
Develop and innovate new materials or	Maintain effective food safety
equipment to improve existing work flow	management system and increase food
and resource efficiency	safety consciousness

快活可持續發展方針

Fairwood's Approach to Sustainability

持份者參與	Stakeholder engagement
為延展我們的「Feel Good」運動，大快活很	Extending our "Feel Good" Movement, Fairwood is excited to spread
高興向所有持份者傳播快樂。而與持份者持續	happiness to all stakeholders. Continuous and active dialogue with
和積極的交流更是進行信息交換和反饋接收的	stakeholders serves as a platform to exchange information and receive
平台。	feedbacks.

於報告期間，大快活已透過各個溝通渠道 During the reporting period, Fairwood has engaged the following

與以下持份者聯繫：

stakeholders through respective communication channels:

員工 Employees

•焦點小組 Focus groups

•「Big Bang」大會 "Big Bang" meetings

•快活指數 Happy index

•人力與文化發展會議 People and culture development meeting

		•新聞短片與通訊 News clips and newsletters
		•員工關係熱線 Staff relation hotline
		•開心新聞（視頻）Happy news (video)

供應 Suppliers	•告示欄 Notice board
•內聯網 Intranet

•實地考察 Site visits

•審核 Audits

•評核 Appraisals

顧客及社區

Customers and

Community

•工業展覽 Industry exhibition	•神秘顧客 Mystery shoppers

	•集團網站 Corporate website
	•大眾傳媒 Mass media
	•顧客體驗調查 Customer experience surveys
	•直接溝通 Direct communication
公共機構和行業組織	•社區大使 Community ambassadors
•前線員工 Frontline staff
Public and Industry
Associations	股東
•研討會和工作坊 Seminars and workshops	Shareholders
•論壇 Forums	•投資者簡報 Investor briefing
•年度會議 Annual meetings	•年報、財務報表和公告
•直接溝通 Direct communication	Annual reports, financial statements and
	announcements
	•股東周年大會 Annual general meeting
	•集團網站 Corporate website

7 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

重要性評估

持份者有效的參與有助識別相關重要議題，而這些議題對快活旅程的穩定性可構成潛在威脅。在旅程中，我們作好準備為應對這些重要議題帶來的社會和環境挑戰。

Materiality assessment

Effective stakeholder engagement can help to identify material issues that are potentially threatening the stability of the Fairwood journey. Hinging on these material issues, we are prepared to face the emerging social and environmental challenges along the joyride.

社會議題		頁數		環境議題	頁數
Social Issues	Page number		Environmental Issues	Page number
快活工作文化		16-21		環保意識	40-41
Happy working culture		Environmental awareness

平等機會		11-12		廢棄物管理
Equal opportunities			42-43

			Waste management

員工健康與福利		25-28
Employees' health and		能源耗用
		44-46
well-being
			Energy consumption

食物質素與安全		29-35
Food quality and safety		溫室氣體（「溫室氣體」）

				及廢氣排放	44-47
顧客體驗		49-55		Greenhouse gas ("GHG")
		and air emissions
Customer experience

社區參與		56-59		節約用水	48
Community engagement		Water conservation

快活可持續發展方針

Fairwood's Approach to Sustainability

聯合國可持續發展目標

United Nation's Sustainable Development Goals

聯合國已訂立17項可持續發展目標（「可持續發展目標」），並將其視為全球可持續發展的優先重點和願望。在邁向可持續發展的快活旅程當中，我們已初步將我們的核心行動與七項可持續發展目標相連：

SDG 2

零飢餓

Zero Hunger

The United Nation has introduced 17 Sustainable Development Goals ("SDGs") as the priorities and aspirations for a global sustainable development. Steering the Fairwood journey towards a sustainable development, we have preliminarily aligned our core actions with seven SDGs:

SDG 7

可負擔和清潔能源

Affordable and Clean Energy

•在快活送暖行動當中免費送贈食物，以紓緩社區的飢餓問題

Give out free meals through the Fairwood Give Warmth Campaign to reduce hunger in the local districts

•推出快活關愛長者咭，向長者提供可負擔的膳食

Launch the "Care for senior" discount cards to provide affordable meals for senior citizens

SDG 3

良好健康與福利

Good Health and Well-being

•保障員工的職業健康和安全 Safeguard employees' occupational health and safety

•沒有因工死亡事件發生 Achieve no work-relatedfatalities

•減低工傷事故

Reduce occupational injuries

SDG 4

優質教育

Quality Education

•為員工提供津貼，促進他們的終身學習機會

Provide subsidies for employees to promote their lifelong learning opportunities

•設立大快活集團教育基金獎學金計劃，資助員工子女的優質教育

Establish the Fairwood Holdings Education Fund to support quality education of employees' children

•將煮食油及廚餘分類，以供生產生物柴

油、發電及製作可再生能源的副產品 Segregate used cooking oil and food waste for the production of biodiesel, electricity and renewable by-products

SDG 10

減少不平等

Reduced Inequalities

•加強及提供平等機會予員工

Empower and provide equal opportunities for staff

•建立無歧視文化

Build up a discrimination-free culture

SDG 12

負責任消費和生產

Responsible Consumption and Production

•透過提倡減廢，加強大眾及員工的環保意識

Raise environmental awareness of the community and employees through promoting waste reduction

SDG 14

水中生態

Life Below Water

•優先考慮採購可持續的海產

Prioritise sustainable sourcing of seafood

以上已配合的可持續發展目標不僅充份展現

Feel Good」精神，還指導我們邁進快活旅程。透過共同努力，我們期待進一步扣緊可持續發展目標，並在社區中傳達快樂。

The matched SDGs not only demonstrate our ways to expand the "Feel Good" spirit but also guide us along the Fairwood journey. Through collaborative effort, we look forward to further aligning with the SDGs for the delivery of happiness across the community.

9 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

塑造快活好職場

Catering our Heart-warming Workplace

快活好文化

在大快活，我們相信於社區傳達快樂的第一步是創造一個快樂文化，再將其轉化為一支快活團隊。而我們的快活團隊一直都致力塑造一個快活好職場。

Heart-warming culture

At Fairwood, we believe that the first step to spread happiness in the community is to create a happy culture that translates into a happy team. Our happy team is cultivated through every piece of effort to cater a heart-warming workplace.

快活團隊 Happy Team

	•快活工作文化
關鍵重大議題	Happy working culture
Key material issues	•平等機會

	Equal opportunities

	•員工健康與福利
	Employees' health and well-being

相關可持續發展目標	SDG 3
Relevant SDGs	良好健康與福利
	Good Health and Well-being

SDG 4

優質教育

Quality Education

SDG 10

減少不平等

Reduced Inequalities

塑造快活好職場

Catering our Heart-warming Workplace

平等機會Equal opportunity

作為平等機會僱主，我們從招聘過程開始 As an equal opportunity employer, we take initiatives to create a 採取不同措施，以創造一個無歧視職場。 discrimination-free workplace starting from the recruitment process. 我們的招聘政策涵蓋包容、公平和誠信的 Elements of inclusiveness, fairness and integrity are imbedded in 元素。一方面，我們歡迎並支持所有合資 our recruitment policy. On one hand, we welcome and support all 格的新移民、婦女、年輕人和少數族裔加 qualified new immigrants, women, young adults and ethnic minorities 入大快活家庭。另一方面，我們致力杜絕 to board the Fairwood family. On the other hand, we are dedicated to 任何強制勞工或童工，以維護人權和勞工 eliminating any forced or child labour in support of human rights and

準則。	labour standards.
	SDG 10
	減少不平等
	Reduced Inequalities
	•加強及提供平等機會予員工
	Empower and provide equal opportunities
	for staff
	•建立無歧視文化
	Build up a discrimination-free culture

大快活多年來一直於本地社區創造工作機 For years, Fairwood has been creating employment opportunities in 會。於報告期間，大快活已簽署種族多元 the local communities. In the reporting period, Fairwood has signed up 共融僱主約章。為支援少數族裔及婦女的 for the Racial Diversity & Inclusion Charter for Employers. To support 就業發展，我們亦已參加不同類型的招聘 the career development of minorities and women, we have also

展覽。	participated in various recruitment exhibitions.

種族多元共融僱主約章	傲齡動力就業博覽會
Racial Diversity & Inclusion Charter for Employers	The Hong Kong Society for the aged job fair

賽馬會"亮麗人生"婦女自強	「姊妹‧好招職」鼓勵及協助婦女	妍活人生東涌招聘會 2019
計劃招聘博覽	就業試驗計劃	Hong Kong Outlying Islands
Tuen Mun District Women's	Hong Kong Federation of	Women's Association Tung
Association job fair	Women's Centers - Women	Chung Recruitment Day 2019
	Re-employment Scheme

11 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

大快活在支持創造就業機會以及確保社區工作方面的持續努力備受認同及肯定。在本報告期內，大快活榮獲下列獎項：

Fairwood's consistent involvement to support job creation and secure employment within the community is witnessed and recognised. In this reporting period, Fairwood has received the following awards:

社會資本動力獎

Social Capital Builder Award

自二零一零年起，大快活一直積極參與社 Since 2010, Fairwood has been taking part in the Community 區投資共享基金，為少數族裔提供就業機 Investment and Inclusion Fund's ("CIIF") project to provide employment 會。大快活於二零一七年參與「腦」友鄰 opportunities for ethnic minorities. Fairwood participated in the 舍守護計劃，安排經理及副經理參與計劃 "Dementia-Friendly Community" project in 2017. During the project 的認知障礙症知識培訓，以加深中層管理 period, arrangements were made for managers and assistant managers 人員對認知障礙症的認識，學習應對方法 of Fairwood to receive training on knowledge of dementia, so as 以支援前線員工提供更貼心的顧客服務。 to enable staff at the middle management level to have a better 大快活亦讓計劃職員到訪餐廳，為前線員 understanding of dementia and acquire techniques to support the

工提供培訓，務求令集團餐廳成為認知障	frontline staff in offering dementia-friendly customer services. Fairwood
礙症人士感到被受接納的空間，為共建友	has also coordinated restaurant visits for the project staff, inviting the
善社會出一分力。大快活獲頒社會資本動	latter to train up Fairwood's frontline staff for providing a dementia-
力獎，反映我們一直支持本港種族多元，	friendly environment in all of its restaurants and contributing to a
並履行我們的企業使命。	friendly community. Fairwood has received the Social Capital Builder
		Award, reflecting the ongoing effort on supporting racial diversity in
		Hong Kong and aligning with our corporate mission.
		為了表揚企業的公平招聘，大快活獲得ERB傑出僱主獎，標誌着我們

		促進平等機會和承擔企業社會責任的決心。
		In appreciation of the fair employment practices, Fairwood was awarded
		the Employees Retraining Board ("ERB") Employer Award marking our
		commitment to promote equal opportunities and shoulder corporate
		social responsibilities.

ERB傑出僱主獎

ERB Excellence Award for Employers

塑造快活好職場

Catering our Heart-warming Workplace

員工福利Employee benefits

大快活家庭內每位成員都是我們的寶貴資 Every member in the Fairwood family is a valuable asset that amplifies 產，他們會將快樂由內心擴大至外。為進 happiness from within. In order to further create a happy working

一步營造快活工作文化，大快活致力優先	culture, Fairwood perches to prioritise employees' well-being,
考慮員工的福利、滿意度和歸屬感。	satisfaction and sense of belonging.

除全面的薪酬待遇外，大快活更採取進一步 In addition to the comprehensive compensation package, Fairwood has 措施推出「開心欣賞行動」，為員工提供額 taken the extra steps to launch the "Happy Appreciation" Movement

外的福利：

which provides employees with additional benefits:

員工福利 Employee benefits

節日禮物

Festival gifts

農曆新年年糕卷
Chinese New Year pudding
中秋節月餅卷
Mid-Autumn Festival mooncake coupons
食物及現金卷
Food and cash coupons

家庭禮物

Family gifts

為慶祝新婚及新生子女贈送餅卷
Bakery coupons to celebrate new marriage

and new-borns

水果派發

Fruit distribution

生日慶祝

Birthday celebration

生日賀卡和生日會表達對各員工的關懷
Birthday cards and parties to express care for employees

健康檢查

Medical check-up

• 全職員工年度體檢

Annual medical check-up for full time staff

優惠門票

Ticketing discount

每月水果派發，提倡健康飲食
Monthly fruits distribution to promote healthy diet

迪士尼樂園和海洋公園的優惠門票
Discounted tickets offer to Disneyland and Ocean Park

13 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

員工概覽 Employment profile

性別劃分

Gender breakdown

	2018/19	2017/18
男 Male	1,398	1,411
女 Female	3,519	3,558

年齡劃分

Age breakdown		2018/19	2017/18

	30歲以下	994	1,092
	Under 30

	30-50歲	2,342	2,376
	30-50

	51歲或以上	1,581	1,501
	51 or above

快活關懷基金Fairwood Caring Fund

快活關懷基金自二零一三年成立，旨在援 Established in 2013, the Fairwood Caring Fund has been supporting

助在職員工或其直系親屬因疾病治療等不	our current staff or their direct relatives who have emergency financial
幸事件而面臨的緊急財務困難。	difficulties due to unfortunate incidents such as disease treatment.

塑造快活好職場

Catering our Heart-warming Workplace

企業誠信

我們員工的道德行為充分反映企業管治的健全性和有效性。有見及此，大快活已制定行為準則和反貪污指引，指導員工以合乎道德的方式履行職責。員工亦須報告任何涉嫌賄賂、勒索、欺詐、洗錢和違反保密協議的案件。對於任何報告的涉嫌違規行為，內部審計部門將進行調查，以確定其真實性，並隨後作出適當的紀律處分。

為加強員工對企業誠信及管治的意識，培訓部門邀請廉政公署聯合舉辦關於避免、處理和舉報利益衝突的研討會。

Corporate integrity

Our employees' ethical behaviour reflects the soundness and effectiveness of our corporate governance. Therefore, Fairwood has code of conduct and anti-corruption guidelines in place that instruct employees to conduct duties in an ethical manner. Employees are also required to report on any suspected cases in terms of bribery, extortion, fraud, money laundering and the violation of confidential agreement. As for any reported malpractices, the internal audit department shall investigate to determine the validity and the subsequent appropriate disciplinary actions.

Aiming to raise awareness of corporate integrity and governance, the training department has invited the Independent Commission Against Corruption ("ICAC") to present a seminar on mitigating, handling and reporting conflict of interest.

於報告期間，我們為員工提供合共

In the reporting period, we provided a total of

183 小時hours

的反貪污培訓

of anti-corruption training for our employees

15 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

員工溝通	Employee communication
積極溝通對於了解員工的意見，以至尋求改善	Active communication is crucial for knowing where we stand and
方法極為重要。為建立一個讓員工茁壯成長的	seeking improvements. With an aim to build an ideal workplace
理想工作環境，大快活從個人到集團層面均積	for employees to thrive, Fairwood takes an active approach in
極主動地與員工進行溝通。	communicating with employees from individual to group-wide level.

人力與文化發展專責小組

為進一步促進公司間的快活團隊文化，大快活的人力與文化發展專責小組推出廣泛的參與計劃，以實現有效的溝通，使員工

Feel Good」。

People and Culture Development Task Force

With an ultimate assignment to further promote "Happy Team" culture within the company, Fairwood's People and Culture Development Task Force has introduced a wide range of engagement programmes to enable effective communication and make employees "Feel Good".

人力與文化發展專責小組

People and Culture Development Task Force

目標	•在公司內進一步推廣「快活團隊」文化
Objective	To further promote "Happy Team" culture among the company

功能

Functions

•定期審查和優化5Rs（招募、留任、表彰、康樂和獎勵）政策和策略

Constantly review and modify 5Rs (Recruitment, Retention, Recognition, Recreation and Reward) policies and strategies

•推動「Feel Good」運動及快活指數

Push forward the "Feel Good" Movement and Happy Index

•統籌焦點小組及「Big Bang」大會

Coordinate focus group and "Big Bang" meetings

•舉辦員工活動

Organise staff activities

塑造快活好職場

Catering our Heart-warming Workplace

「同心Feel Good」

"Feel Good Together"

與不同部門的員工會面

To meet with employees from different departments

焦點小組

Focus Group

評估員工滿意度

To evaluate staff's satisfaction

快活指數

Happy Index

推動「Feel Good」運動

To promote "Feel Good" Movement

「Big Bang」大會

"Big Bang" Meeting

焦點小組Focus group

大快活每月為各部門和店鋪的員工舉行一 Fairwood organises the "Focus Group" meeting every month for 次「焦點小組」會議，讓他們在舒適和私 employees from various departments and branches to join together 隱度高的環境下自由表達意見。他們的關 and freely express their opinions under an intimate and private setting. 注會被歸納，並轉達至高級管理層和相應 Their concerns are consolidated and directed to the top management 的部門，以作出跟進。為回應員工的關注 and the corresponding departments for follow-up actions. In response 事項，管理層亦會根據需要審查並改進現 to employees' concerns, the management shall also review and

有的政策和措施。

improve the current policies and practices as necessary.

17 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

快活指數Happy index

「快活指數」是大快活於二零一二年六月 Established in June 2012, "Happy Index", an internal rating system 推行的的內部評級系統，用於評估員工 of Fairwood, is a tool of evaluating individual employees' satisfaction. 個人的滿意度。大快活每年向餐廳、中央 Fairwood distributes the satisfaction survey to employees stationed in

加工廠和辦公室的員工派發兩次滿意度調	restaurant outlets, CFPP and the office twice every year to measure the
查，以衡量員工之快樂程度。	happiness of staff.

該調查主要聚焦於員工對薪酬待遇、工作環 The survey mainly focuses on addressing employees' satisfaction 境和團隊建立的滿意度，並收集他們對現有 towards compensation package, working environment, and team 措施的反饋。「快活指數」將指導管理層改 building, and gathers their feedbacks on the current implementations.

進和完善對現有員工的關懷方針。	"Happy Index" shall guide the management to refine and improve the
	current approaches in employee care.

「Big Bang」大會"Big Bang" meeting

隨著過去的發展，大快活繼續召開每年兩次 Following the progress in the past, Fairwood continued to hold the 的「Big Bang」大會，展現過去成績表以及未 "Big Bang" meetings twice a year showcasing the rewarding progress 來藍圖。在這個整個集團的集會當中，大快 and demonstrating the roadmap ahead. During these group-wide活還希望加強上下合作，推動於二零一七年 gatherings, Fairwood also looked to strengthen the collaborative effort 啟動的「Feel Good」運動，並實現企業願景和 in driving the "Feel Good" Movement kick-started in 2017 and in

使命。	realising the corporate vision and mission.

塑造快活好職場

Catering our Heart-warming Workplace

報告期內舉行的「 Big Bang 」大會的主題 "Feel Good Together" was the main theme of the "Big Bang" meetings 為「同心Feel Good」。大快活在大會上強 held in the reporting period. In the meetings, Fairwood has stressed on

調「Feel Good」運動的四大關鍵領域： four key focus areas of the "Feel Good" Movement:

		驗
		體
		餐
	用
	的	happy
	心
進	開	dining
客
增 Enhancing
顧
	customer
	experience

提供優質食物 Providing quality meal

			心
		信
		牌
Increasing
	品
升		in
提
confidence
		the	brand

協	發
Helping
助
人
development
	才
	talents展

19 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

凝聚員工和活動	Employee bonding and activities
為在工作內外建立快活文化，我們已舉辦各種	To build a happy culture at work and outside of work, we have organ-
各樣的公司活動及外遊。通過舉辦這些活動，	ised a wide variety of company events and outings. By way of holding
大快活期望在塑造共同價值的同時，亦增加員	these activities, Fairwood hopes to reinvigorate employees' sense of
工的歸屬感和團隊凝聚力。	belonging and team bonding while shaping shared values.

	定期活動 Regular events

分店生日會	辦公室員工生日會
Outlet	Birthday party for
birthday	office staff

party



每月派發水果
46週年公司派對
Monthly fruit distribution	46th Anniversary party

塑造快活好職場

Catering our Heart-warming Workplace

節日活動 Festival events

中秋節派對	聖誕節派對	中央加工廠
Mid-Autumn	Christmas party	迎新禧聯歡派對
festival party		New Year
		celebration at CFPP

新春行大運

中央加工廠迎新禧聯歡派對

Chinese New Year tour

New Year celebration at CFPP

快活外遊 Fairwood outing

快活搞鬼 - 迪士尼樂園

快活搞鬼 - 海洋公園

快活睇好戲

Happy Halloween -

Happy Movie Day

Disneyland

Ocean Park

	快活同學會 - 開心導「嚐」團
快活一日遊 - 東莞荔枝美食團	Happy Yummy Tour - Fairwood
Happy Day Trip - Lychee tour in Dongguan	students association

21 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

員工培訓和發展

員工的成長和發展對於幫助快活之旅甚為重要，因為其可演變為有效及流暢的營運。大快活一直投放資源，用以支持和鼓勵員工升遷。大快活已制定員工發展政策，強調提供培訓機會，以加強員工的技能和知識。

Employee training and development

Employees' growth and development is essential in helping the Fairwood journey as it translates into an efficient and smooth operation. Fairwood has been investing resources to support and encourage employees to climb up the career ladder. Fairwood has set up employee development policy which emphasises on providing training opportunities to enrich staff's skillsets and knowledge.

SDG 4

優質教育

Quality Education

•為員工提供津貼，促進他們的終身學習機會

Provide subsidies for employees to promote their lifelong learning opportunities

•設立大快活集團教育基金獎學金計劃，資助員工子女的優質教育

Establish the Fairwood Holdings Education Fund to support quality education of employees' children

培訓資料 Training information

按員工類別 (附註)

Training data by employee category (note)

高級管理層	中級管理層	前線員工
Senior management	Middle management	Frontline staff

84%	培訓百分比	100%	培訓百分比	100%	培訓百分比
	trained		trained		trained
	平均培訓時數		平均培訓時數		平均培訓時數
5.1 hoursAverage training	19.7 hoursAverage training	9.0 hoursAverage training

附註：發展和培訓的關鍵績效指標只統計有直接參與大快活營運的員工。

Note: Only employees who have direct involvement with Fairwood's operations were accounted for in the key performance indicator for development and training.

塑造快活好職場

Catering our Heart-warming Workplace

培訓資料 Training information

按性別 (附註)

Training data by gender (note)

女性 Female 69%	13.6
平均培訓時數
	Average training
	hour

男性 Male 31%	11.6
平均培訓時數
	Average training
	hour

培訓種類 (附註)

Type of training (note)

其他

Others

員工福利

Employee well-being

文化與發展

Culture and development

1.4%

1.8%

23.7%

管理培訓

Management training

顧客服務

Customer service

專業發展

Professional development

26.1%

26.7% 20.3%

附註：發展和培訓的關鍵績效指標只統計有直接參與大快活營運的員工。

Note: Only employees who have direct involvement with Fairwood's operations were accounted for in the key performance indicator for development and training.

23 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

海外學習機會

除了安排定期的在職培訓外，大快活更為員工提供海外學習機會，讓他們了解行業的最佳實踐，以及所採用的新技術。在報告期內，我們的員工已參加下列的學習課程：

•日本海外培訓 - 處理食物自動化技術

•上海及杭州遊學 - 智慧零售研集

•青島遊學 - 互聯網工業模式

Overseas learning opportunities

On top of offering regular on-the-job trainings, Fairwood has also provided overseas learning opportunities for staff to interpret the industry best practices and adopt new technologies. In the reporting period, our employees have participated in the following learning trips:

•Japan oversea training - Automation technology for food handling

•Shanghai and Hangzhou study tour - Smart retail

•Qingdao study tour - Internet industry model

上海及杭州遊學 - 智慧零售研集

Shanghai and Hangzhou study tour - Smart Retail

大快活集團教育基金獎學金計劃	Fairwood Holdings Education Fund
為幫助員工減輕其子女教育的經濟負擔，	To help employees relieve the financial burden in supporting their

大快活自二零一一年設立教育基金。於報 children's education, Fairwood has established the education fund

告期間，共有一百名員工受惠。	since 2011. In the reporting period, a total of 100 employees were
	benefited.

塑造快活好職場

Catering our Heart-warming Workplace

員工的健康和安全Employees' health and safety

以人為本的文化植根於我們，我們一直努力維 Rooted in our people-oriented culture, we work hard to safeguard 護員工的福利，尤其是他們的健康和安全。而 employees' well-being especially their health and safety. Constructing

為我們珍貴的員工建造一個安全的工作地點亦	a safe workplace for our valuable employees is one of our top
是為我們創建快活團隊的首要考慮因素之一。	considerations in creating a "Happy Team".
	SDG 3
	良好健康與福利
	Good Health and Well-being
	•保障員工的職業健康和安全
	Safeguard employees' occupational
	health and safety
	•沒有因公死亡事件發生
	Achieve no work-related fatalities
	•減低工傷事故
	Reduce occupational injuries

為保護我們的員工並實現「零」工傷目標，職業健康及安全政策已經更新，以顯示大快活對以下方面的承諾：

• 當作出政策及行政決定時，將健康及安全列為首要考慮因素；

• 除遵守基本法規外，更達致更高水平的職業安全與健康表現；

•提供充足及適當的資源去實施此政策；

•確保全體員工明白並實施此政策；

•定期審查此政策及政策的實施，並且每兩年修訂此政策；及

•確保各個級別和部門的員工均得到相關的培訓以及完全了解此政策

In ways to safeguard our employees and to achieve the "zero" injury goal, the occupational health and safety policy has been updated to show Fairwood's commitment to:

•Prioritise health and safety when modifying and upgrading internal policies;

•Achieve high level of health and occupational safety performance beyond basic compliances;

•Provide appropriate and sufficient resources to implement this policy;

•Oversee all employees' understanding and implementation of this policy;

•Review this policy and the implementation regularly and update this policy every two years; and

•Ensure employees from all units and level have undergone relevant safety training and have a comprehensive understanding on this policy

25 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

工作環境安全專責小組

工作環境安全專責小組高度關注大快活的安全標準和措施，這小組負責大快活在健康和安全方面的規劃、執行，以及監督其進展和表現。

Workplace Safety Task Force

Paying attention to Fairwood's safety standards and practices, the Workplace Safety Task Force is in charge of the planning, execution and oversight of Fairwood's progress and performances on health and safety.

工作環境安全專責小組

Workplace Safety Task Force

目標	•提高員工對工作環境安全的意識	功能

Objective	Raise employees' workplace	Functions
safety awareness
	•減少工傷或意外事故
	Minimise occupational injuries or
	accidents
	•建立健康及安全的工作環境
	Establish a healthy and safe
	working environment

•提升工作地點的安全設備

Upgrade on-site safety equipment

•制定工作安全培訓

Develop work safety training

•進行與工作場所安全相關的風險評估 Conduct risk assessment relating to workplace safety

•審查過去事故報告，以作出持續改進 Review past accident reports to enable ongoing improvement

中央加工廠安全委員會

就中央加工廠的潛在安全問題而言，大快活已授權中央加工廠安全委員會，監督工作地點安全狀況。在跨團隊協助下，中央加工廠安全委員會每月亦召開會議，並邀請工作地點員工出席，讓他們分享過去和常見事故的案例研究，以避免再次出現類似的安全問題。

Workplace Safety Task Force

In regards to the underlying safety issues at the CFPP, Fairwood has bestowed the CFPP Safety Committee to oversee the on- site safety conditions. Under its cross-team collaboration, the CFPP Safety Committee also hosts monthly meetings to engage on-site employees to share case studies of past and commonly occurred accidents, which avoids the reoccurrence of similar safety issues.

中央加工廠安全委員會

CFPP Safety Committee

質量保證部門：	中央加工廠各單位代表：
日常安全檢查	日常營運和生產線
Quality assurance	Representatives from all
department:	units at the CFPP:
Daily safety inspection	Daily operation and
	production line

塑造快活好職場

Catering our Heart-warming Workplace

業務安全措施Operational safety measures

員工的工作環境安全一直是大快活的重要 The workplace safety of employees has always been one of Fairwood's 優先考慮之一。大快活對潛在的工作危險 material priorities. Staying alert to the potential work hazards, Fairwood 保持警惕，並故此採取以下措施來維持工 has implemented the following measures to maintain on-site safety:

作地點的安全：

中央加工廠

CFPP

•張貼安全指引及工作提示海報

Post safety guidelines and works tips

•分享常見事故的案例

Share case studies of commonly occurred accidents

•審查申請高風險職位的員工

Examine staff applying for high-risk position

•召開每月內部安全委員會會議

Hold monthly internal safety committee meeting

•安裝自動化機器

Install automatic machines

分店	企業層面
Outlets	Corporate level
•張貼安全指引於廚房範圍	•針對常見工傷類別的重點
Post safety guidelines in the	培訓
kitchen areas	Focus trainings on common
	categories of work injuries
•安裝靜電除油煙器、運水
煙罩及空氣潔淨機維持廚	•參與勞工處及職業安全健
房空氣流通及質素	康局每季度外部培訓
Install electrostatic	Participate in external
precipitators, hydro-vents	training held by the Labour
and air washers to maintain	Department and the
kitchen air circulation and	Occupational Safety and
quality	Health Council
•推行「零」工傷獎勵分店	•制定工傷預防措施
計劃	Develop preventive
Launch award scheme to	measures on occurred
reward outlets with "zero"	injury
injury

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在報告期內，大快活再次參與勞工處及職業安全健康局舉辦的飲食業安全獎勵計劃（「安全獎勵計劃」），並在計劃中榮獲多項獎項，反映我們對職安健文化的付出。

During the reporting period, Fairwood has again participated in the Labour Department and Occupational Safety and Health Council's Catering Industry Safety Award Scheme ("Safety Award Scheme") and has received multiple awards under the scheme, reflecting our contribution to a sound occupational safety and health culture.

安全獎勵計劃

Safety Award Scheme

實現目標：

Target achieved:

通過不斷努力保持安全標準，報告期內148間餐廳分店中有64間餐廳已實現「零」工傷目標。為促進零工傷事故的工作環境，大快活持續提供相關培訓，以教育員工及提高內部意識。

As a result of the continuous effort to uphold safety standards, 64 out of 148 outlets have achieved the "zero" injury target this reporting period. To promote an injury-free workplace, Fairwood is adamant to provide relevant trainings to equip employees and raise internal awareness.

把關快活好品質

Guaranteeing our Food Quality

食物安全管理

Food safety management

作為香港著名的連鎖餐廳之一，大快活一直致力保證食物質量。從採購優質食材到準備食物，大快活實施有系統的預防措施，以確保顧客可在他們的碟上享用最好的美食。

As one of the well-known restaurant chains in Hong Kong, Fairwood has made every effort to guarantee food quality. From sourcing quality ingredients to preparing the dishes, Fairwood enforces systemic precautionary measures to assure that customers can enjoy the finest meal on their plates.

快活食品 Happy Food

關鍵重大議題 •食物質素與安全

Key material issues Food quality and safety

相關可持續發展目標	SDG 14
Relevant SDG
水中生態

Life Below Water

食物安全專責小組

在維持有效的食物安全管理系統的同時，食物安全專責小組致力通過積極參與和定

期監以達致其目標。

Food Safety Task Force

While maintaining an effective food safety management system, the Food Safety Task Force strives to highlight its objectives through active engagement and routine supervision during operation.

食物安全專責小組

Food Safety Task Force

目標	•維持有效的食物安全管理系統	功能	•每兩個月舉行一次食物安全會議

Objective	Maintain effective food safety	Functions	Hold food safety meeting bimonthly
	management system
			•與外部顧問合作，以識別並處理食物安全問題
	•提高大快活營運中的食物安		Collaborate with external consultant to identify
	全意識
		and address food safety concerns
	Increase the food safety

	consciousness in Fairwood's		•報告任何關於食物安全的問題並作出跟進

	operations		Report on any food safety issues and propose

			follow-up actions

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食物製作和運送機制Food production and delivery mechanism

從食物設計一直到提供最優質的食物，食 The Food Safety Task Force and the quality assurance department are 物安全專責小組和質量保證部門均參與快 involved in every part of Fairwood's food chain from the design of food 活食物鏈由設計菜式到出產最佳質素的食 products all the way to the delivery of the best quality meals.

物之各個部分。

	產品發展	採購
Product development	Sourcing

測試	製作
Testing	Production

把關快活好品質

Guaranteeing our Food Quality

中央加工廠品質管制CFPP quality control

從加工到食物監控，大快活在中央加工廠的 Fairwood has adopted certain principles of the ISO 9001 Quality 整個運作上採用若干ISO 9001質量管理體系 Management System throughout the CFPP's operation from processing 的部份原則。在此具系統性的框架下，中央 to monitoring of food. Under such systemic framework, CFPP's quality 加工廠的質量控制機制已達成一個持續改進 control mechanism has become a circle of continuous improvement:

的循環圈：

改善 Improve

舉行跨部門會議，以提高食物安全標準 Host cross-functionalmeetings between departments in order

to raise the bar on food safety standards

設定 Set

產品發展和質量保證部門設定
相應的關鍵控制點
Critical Control Point ("CCP")
are identified by the product
development and the quality
assurance department	監控 Monitor

定期監控整個生產過程，以確保既定的關鍵控制點的運行完全符合食物安全標準

Regular monitoring throughout the production process to ensure identified CCPs are operated in full compliance with food safety standards

標定 Standardise

為食物製備過程的每個階段制定相關的質量標準和溫度控制

Establish relevant quality standard and temperature control for each phase of the food preparation process

審查 Audit

定期審核中央加工廠質量控制和衛生情況的有效性 Regular audits on the effectiveness of quality control and hygiene condition of CFPP

分隔 Separate

明確區分開生和熟的食物作處理，以防止交叉感染 Clearly separate the handling of raw and cooked food to prevent cross-contamination

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食物評估機制

為確保食物製備於各階段的食物安全，大快活的內部質量管制化驗所設置先進設備，對中央加工廠、分店廚房和供應商設施進行微生物評估。食物評估機制注重於下列項目：

•環境條件，包括供水、冰和氣體；

•用於製造和準備食物的設備；

•進貨原料，如生肉和蔬菜；及

•食物製成品包括熟食和預先準備的食物

Food assessment mechanism

To ensure food safety in all phases of food preparation, Fairwood's in- house quality control laboratory ("QC lab") is equipped with cutting- edge equipment to conduct microbiological assessment for the CFPP, outlet kitchens and supplier facilities. The food assessment mechanism focuses on the following subjects:

•Environmental condition including water supply, ice and air;

•Equipment used in the production and preparation of food;

•In-coming raw material such as raw meat and vegetables; and

•Finished products including cooked meals and prepared dishes

質量管制化驗所遵循三個步驟的評估框架，當中採用嚴格的抽樣測試原則：

The QC lab follows a three-step assessment framework with stringent sampling principles:

監控 Monitor

整個從採購到生產和運送的食物評估機制

The entire food assessment mechanism from sourcing to production and delivery

測試 Test

供應商在不同階段或特定時段後的食材和產品

Suppliers' ingredients and products at different stages or after a specific timeframe

解決 Resolve

重新測試任何不合格的食材或產品並提供解決方案

Retest any non-conforming materials or products and provide solutions

把關快活好品質

Guaranteeing our Food Quality

個案分享 CASE STUDY

香腸生產的故事

The making of sausages

自成立以來，大快活一直將工作地點的設施提升，以提高食物質量和生產效率。例如，大快活已經提升香腸生產過程。使用受歡迎的秘方的同時，我們的暢銷產品 - 香腸的製造過程現已自動化。自動化的過程有助避免衛生問題，同時確保質量統一、快捷及衛生的生產，以滿足日常需求。

Since inception, Fairwood has been upgrading the on-site facilities to increase food quality and production efficiency. For instance, Fairwood has upgraded the sausage production process. With the equally beloved recipe, Fairwood's bestselling item on the menu - sausage is now produced automatically. The automatic process avoids the hygiene issues while ensuring the uniform, fast and clean production to meet the daily demand.

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餐廳質量管制

餐廳分店為我們的產品在送餐前的終點站。大快活已實施以下程序以確保所有分店的食物安全：

Restaurant quality control

The restaurant outlets are the last stops where our products locate before the delivery of a fine meal. Fairwood has implemented the following procedures to ensure food safety across all outlets:

分店廚房質量管制

Outlet kitchen quality control

質量檢查	評估及確保食材到達各間分店時的食物質量
Quality	Assess to ensure food quality upon the arrival of food materials to
respective outlets
inspection

衛生保障	徹底清潔和消毒場地和廚房，以保持衛生並防止食物受到污染
Sanitation	Clean and sterilise the site premises and back of house areas
thoroughly to maintain hygienic conditions and prevent food

	contamination

系統化		在五常法系統（常組織、常整頓、常清潔、常規範及常自律）下，
Systemisation		制定有關適當儲存和處理食材、煮食器具和清潔劑的指引
	Establish guidelines for the proper storage and handling of food

		materials, utensils and cleaning agents under the 5-S system
		(Structurise, Systemise, Sanitise, Standardise and Self-discipline)

標籤根據生產日期和估計的保質期標記所有食物產品

Labelling										Label all food products by date of production and estimated shelf life

於所有新設立和即將開業的分店安裝濾水系統，提供優質的飲用

過濾

Filtration

水，以便製作美味的飲品

Install water filtration systems in all new and upcoming stores

in providing quality potable water for consistently great tasting

beverages

把關快活好品質

Guaranteeing our Food Quality

衛生管制Hygiene control

優質食物的生產在很大程度上取決於員工 The production of quality dish depends highly on the hygiene of the 的個人衛生和廚房的狀況。大快活設有一 staff and condition at the kitchens. Fairwood has a set of guidelines to

套指引，以確保個人和環境衛生：

ensure personal and on-site hygiene:

員工個人衛生

Staff hygiene

•在進入廚房範圍前穿著圍裙、口罩、頭套及水鞋

Wear apron, mask, hair cover and boots before entering the kitchen areas

•在接觸生和熟的食物前戴上手套 Wear gloves before making any contact with raw or cooked food

•報告任何有傳染性健康的狀況，包括皮膚病、咳嗽和感冒

Report on any contagious health condition, including skin disorder, cough and flu

•在中央加工廠或附近範圍內禁煙 Prohibit smoking at or near the CFPP

工作地點環境衛生

On-site hygiene

•保持地面清潔乾爽

Keep the floor clean and dry

•在營運時間過後關閉所有窗戶及出口 Close all windows and exits after operational hours

•定期清潔冷房和雪房

Clean the cold storages and freezers regularly

•定期清理隔油池

Clear out the grease traps on a regular basis

•按照既定程序清潔和消毒所有設備和裝置

Clean and disinfect all the equipment and devices following the established procedures

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供應鏈管理

由於大快活考慮到對食物安全日益關注的問題，故從採購過程開始已採取措施保持穩定的食物供應，並確保食物質量。大快活已分配採購部通過以下職責監督供應鏈：

• 與供應商建立開放和雙向的溝通渠道，保持積極交流，並整合顧客反饋以傳達我們的期望；

•進行供應商評估、實地考察和審核；

• 考察供應商的設施，並審查生產過程和操作慣例，以確保其社會和環境穩健；及

審核並更新供應商準則

Supply chain management

In consideration of the rising concerns in food safety, Fairwood has taken initiatives to maintain a stable food supply and ensure food quality starting from the sourcing process. Fairwood has assigned the purchasing department to oversee the supply chain through the following duties:

•Establish open and two-way communication channels with suppliers to maintain active engagement and convey our expectations consolidated from customers' feedbacks;

•Conduct supplier assessment, site visit and audit;

•Visit suppliers' facilities to review the production process and operational practices to ensure their social and environmental soundness; and

•Review and update supplier criteria

在選擇合適的食材時，大快活會優先考慮符合以下準則的供應商：

When selecting suitable food, Fairwood prioritises suppliers that fulfil the following criteria:

範疇 Aspects	準則 Criteria
合規性	完全遵守所有相關的當地環境和社會法律及法規
Full compliance with all relevant local environmental and social laws
Compliance
and regulations

生產過程

Production process

對社會和環境負責的生產

Socially and environmentally responsible production

食物質量 / 安全

Food quality / safety

國際食品安全管理體系(ISO 22000)認證及危害分析和關鍵控制點(HACCP)

ISO 22000 Food Safety Management System and Hazard Analysis and Critical Control Points (HACCP)

共同承諾

Shared commitment

質量和顧客滿意度

Quality and customer satisfaction

把關快活好品質

Guaranteeing our Food Quality

個案分享 CASE STUDY

可持續採購

Sustainable sourcing

SDG 14

水中生態

Life Below Water

•優先考慮採購可持續的海產 Prioritise sustainable sourcing of seafood

水產養殖管理委員會

Aquaculture Stewardship Council

在報告期內，由越南採購的海產中超過五成已獲水產養殖管理委員會認證。這種可持續的採購實踐展示出快活旅程良好的延伸，旨在與社會和環境方面良好的供應商建立長期合作關係。

In the reporting period, over 50% of the seafood sourced in Vietnam was Aquaculture Stewardship Council certified. This sustainable sourcing practice is a good extension to the Fairwood journey for the pursuit of long-term partnerships with socially and environmentally considerate suppliers.

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綠化快活好環境

Sustaining our Eco-friendly Environment

環境管理	Environmental stewardship
在快活旅程途中，我們一直留意關鍵的環境問	Along the Fairwood journey, we have been keeping an eye on the key
題，並尋求創新方法來減少我們的環境足跡。	environmental issues and looking for innovative approaches to reduce
在我們邁向加強環境意識、廢棄物管理和節約	our environmental footprints. As we steer our direction towards the
資源的同時，長遠而言我們會定位下一階段的	focuses of strengthening environmental awareness, waste management
目標，創造一個健康和可持續發展的環境。	and resource conservation, we also look to position ourselves to enter
	the next chapter of creating a healthy and sustainable environment in
	a long-term perspective.

快活環境 Happy Environment

	•環保意識	•溫室氣體及廢氣排放
關鍵重大議題	Environmental	GHG and
Key material issues	awareness	air emissions
	•廢棄物管理	•節約用水

	Waste management	Water conservation
	•能源消耗
	Energy consumption

相關可持續發展目標	SDG 7
Relevant SDGs
可負擔和清潔能源

	Affordable and Clean Energy

SDG 12

負責任消費和生產

Responsible Consumption and

Production

綠化快活好環境

Sustaining our Eco-friendly Environment

為加強我們的環境管理，大快活一直闡明我們對環境政策的承諾：

• 確保遵守所有相關及適用的環保法例和其他法律要求，同時制定和實施相應的標準操作程序；

• 採用有效的管理制度以防止污染及減少對環境的影響；

• 善用能源、水及原材料，從中優化生產過程；

• 善用資源以減少產生不必要的廢棄物，在可行的情況下鼓勵培養重用和回收的習慣；

透過加強教育和培訓提高員工的環保意識，並鼓勵員工履行對環境的責任；及

• 透過減少排放和善用資源，本集團對整個社會作出實質貢獻，亦為大家創造一個更健康及更愉快的生活環境。

In order to strengthen our environmental stewardship, Fairwood has been shedding lights on our commitment in the environmental policy:

•Ensure compliance with all relevant and applicable environmental legislation and other legal requirements, while developing and implementing standard operating procedures accordingly;

•Adopt an effective management system to prevent pollution and reduce impact on environment;

•Optimise production processes by effectively consuming energy, water and raw materials;

•Use resources efficiently to reduce unnecessary waste generation and encourage the habit of reuse and recycle where applicable;

•Raise staff awareness regarding environmental protection by strengthening education and trainings and encourage staff to meet their environmental obligations; and

•By contributing to reducing emissions and optimising resources, the Group is in essence making a contribution to society at large by creating a healthier and happier environment for everyone to live in.

環境設備專責小組Environmental and Equipment Task Force

大快活意識到在旗下 148間餐廳分店升級硬 With 148 restaurant outlets in place, Fairwood realises the importance 件對提高資源效率和節省資源相當重要。 to upgrade our hardware to uplift resource efficiency and conservation. 環境設備專責小組的成立旨在通過引入嶄 The Environmental and Equipment Task Force is established to support 新和創新的環保材料和設備來支持資源的 resource optimisation via introducing new and innovative eco-materials

優化。	and equipment.

	環境設備專責小組
	Environmental and Equipment Task Force
目標		•開發和創新新材料和設備，以改善現有的工作流程和資源效率
Objective	Develop and innovate new materials and equipment to improve existing work flow and
resource efficiency


功能		•研發升級設備的可行性	•跟進改善狀況
	Study the feasibility for equipment upgrade
Functions	Follow-up the improvement status

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提高環境意識	Raising Environmental Awareness
大快活明白信息傳播是應對環境問題的一個關	Fairwood understands that spreading the message is a key step to
鍵步驟。為加強社區大眾的環保意識，我們先	address environment issues. To reinforce the environmental awareness
要在教育和鼓勵員工對環境負責的方面開始。	of the community as a whole, we first need to educate and encourage
	our employees to be environmentally responsible.
	SDG 12
	負責任消費和生產
	Responsible Consumption and
	Production
	•透過提倡減廢，加強大眾及員工的環保
	意識
	Raise environmental awareness of the
	community and employees through
	promoting waste reduction
綠色分店營運	Green outlet operation
隨著我們邁向更環保的營運，大快活已推	As we move towards a more environmentally-friendly operation,
出各種替代方案，旨在由源頭減少生產一	Fairwood has introduced various alternatives to reduce waste
次性或不可再生物料製造的廢物。	production of single-use or non-renewable materials at source.

•用木棒取代部份傳統塑膠攪拌棒

Wooden sticks to replace traditional plastic stirs

•可快速再生的竹筷子和牙籤是木材的替代品 Bamboo chopsticks and toothpicks, a rapidly renewable alternative of wood

•為堂食顧客提供可重複使用的餐具 Reusable tableware for dine-incustomers

•用高效益且環保的塑料替代發泡膠 Environmentally efficient and friendly plastic materials to replace styrofoam

•以可生物降解的塑膠袋取代常規塑膠袋 Biodegradable plastic bags to replace regular ones

鼓勵不用飲管

Encourage no use of straw

綠化快活好環境

Sustaining our Eco-friendly Environment

個案分享 CASE STUDY

「外賣走塑，餐具先行」大嘥鬼走塑行動

"Plastic-Free Takeaway, Use Reusable Tableware" Campaign

	走餐具外賣	468,771 orders
活動摘要	Plastic-Free Takeaway	單

Campaign Highlights


	Reusable Tableware	32,569 sets套
	送環保餐具
	Giveaway

為紓緩香港的塑膠污染問題，大快活已加入環境運動委員會及環境保護署（「環保署」）的「外賣走塑，餐具先行」活動。為支持這項活動，大快活向購買外賣走塑的顧客提供獎勵。在活動結束後，我們的員工繼續鼓勵顧客自攜容器來購買外賣，從而延續無塑的習慣。

To mitigate the plastic pollution in Hong Kong, Fairwood has joined forced with the Environmental Campaign Committee as well as the Environmental Protection Department ("EPD") in the "Plastic- Free Takeaway, Use Reusable Tableware" Campaign. In support of this campaign, Fairwood provides incentives for customers who order plastic-free takeaways. To perpetuate a plastic-free habit, our employees keep on encouraging customers to bring their own containers for takeaway meals after the campaign.

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管理廢棄物	Managing Waste
由於香港堆填區的負擔日漸增加，故此大快活	On account of the increasing burden of Hong Kong's landfills, Fairwood
一直致力加強廢棄物管理方針。通過適當的分	has been focusing on enhancing the waste management approach.
類和廢物回收，大快活把握轉廢為寶貴資源的	Through proper segregation and recycling of waste, Fairwood sees the
機會。	opportunity to turn waste into valuable resources.

SDG 7

可負擔和清潔能源

Affordable and Clean Energy

	•將煮食油及廚餘分類，以供生產生物柴
	油、發電及製作可再生能源的副產品
	Segregate used cooking oil and food waste
	for the production of biodiesel, electricity
	and renewable by-products
廢置食用油	Waste cooking oil

烹飪過程一般會產生大量的廢置食用油。 The cooking process often results in a good amount of waste cooking 而廢置食用油的處理、儲存和不當排放或 oil ("WCO"). As the improper handling, storage and discharge of 會導致環境污染。因此，我們已制定明確 WCO may lead to environmental contamination, we establish clear 的程序，以順暢和監督收集廢置食用油的 procedures to smoothen and oversee the process of collecting WCO.

過程。

在中央加工廠裡，我們遵循環保署所制定的指引，在工作地點存放及記錄廢置食用油。大快活也委託合資格的承辦商收集和運送廢置食用油至環保署的設施。這措施不但降低污染風險外，而且還支持廢置食用油的回收，將其轉化為生物柴油和肥皂等工業產品，從而提倡可再生資源。

At the CFPP, we follow the guidelines set up by the EPD to store and record the WCO on-site. Fairwood has engaged a qualified contractor to collecting and transport the WCO to EPD's facility. In addition to minimising the risk of contamination, this initiative also supports the recycling of WCO to convert into industrial products such as biodiesel and soap, promoting renewable resources.

妥善處理廢置食用油

Handle WCO properly

我們仔細遵循環保署的處理廢置食用油指引進行收集和儲存程序

We carefully follow EPD's guidelines on handling WCO during the collection and storage procedures

已回收的廢置食用油 Recycled WCO

中央加工廠 CFPP

轉廢為寶

Turn waste into resource

可再生能源：生物柴油

Renewable energy: biodiesel

有機副產品：肥皂

Organic byproduct: soap

單位 Unit	2018/19	2017/18
立方米 m3	198	180

綠化快活好環境

Sustaining our Eco-friendly Environment

廚餘Food waste

基於業務性質，大快活每天會產生一定數量 Due to the nature of business, Fairwood generates a certain amount of 的廚餘。有見及此，我們肩負責任避免和減 food waste on a daily basis. Thus, we carry the responsibility to prevent 輕整個供應鏈中產生的廚餘。對內，我們從 and mitigate food waste within and throughout the supply chain. 源頭着手珍惜食材，並教育員工於中央加工 Internally, we manage to reduce food waste by conserving ingredient 廠的食堂進行廚餘分類，以避免浪費食物。 at source and educating staff to sort food waste at the canteen of 對外，我們鼓勵光顧餐廳分店的顧客點餐時 the CFPP. Externally, we encourage customers visiting the restaurant 要求較小份量或帶走剩餘食物，從而減少廚 outlets to reduce food waste by ordering smaller portions or taking

餘。	away leftovers.

在報告期內，中央加工廠已參加由環保署先導的廚餘循環再造計劃。該計劃有助減輕香港堆填區的負苛，同時達致轉廢為能源的目的。

In the reporting period, the CFPP has joined the Food Waste Recycling Programme led by the EPD. The programme helps to alleviate the burden of Hong Kong's landfill while also turning waste into energy.

惜食 Conserve food resource

在加工和烹飪食物時，中央加工廠的工作人員應盡可能減少食物浪費。

在食堂內亦已張貼明確的食物垃圾分類指南。

When processing and cooking food, CFPP staff shall reduce food wastage whenever possible.

Clear guideline for separating food waste is also posted at the canteen.

收集廚餘 Collect food waste

在指定的垃圾箱內妥善分類廚餘，及每天送到有機資源回收中心，

以確保沒有廚餘過夜

Food waste is segregated properly at the designated bins and delivered the Organic

Resources Recovery Centre daily to make sure no food waste stays overnight

轉廢為資源 Turn waste into resource

可再生能源：生物氣體	有機副產品：堆肥
Renewable energy: biogas	Organic byproduct: compost

辦公室廢棄物Office waste

除了解決中央加工廠所產生的廢棄物外，我 Besides addressing the waste produced at the CFPP, we have also taken

們還仔細研究辦公室內的減廢措施。大快活	a closer look at the waste reduction measures at the office setting.
總辦事處持續進行紙張和碳粉盒回收，以減	Fairwood's headquarter office has been recycling paper and toner box
少辦公室廢棄物。此外，大快活已連續多年	as a way to reduce office waste. In addition, Fairwood has participated

參與明愛電腦再生計劃，支持環保署的廢電 in the Caritas Computer Refurbish Project for several years in a 器電子產品生產者責任計劃。透過參與這計 row, supporting the EPD's Producer Responsibility Scheme on waste 劃，我們已捐贈多部舊電腦，以盡量減少電 electrical and electronic equipment. Through our participation in this

子廢棄物對環境的影響。	scheme, we have donated a number of wasted computers to minimise
	the associated environmental impacts of e-waste.

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減少能源消耗和排放

由於餐廳分店和中央加工廠的日常營運時間較長，故此大快活會在營運中消耗較高電力；而煤氣和石油氣則用於烹飪。大快活知悉降低能源消耗的重要性，因此我們通過授權環境設備專責小組並支持優化能源，繼續改善能源密度，務求加快快活旅程。

Reducing Energy consumption & emissions

Due to the long daily operating hours at the outlets and the CFPP, Fairwood consumes a high usage of electricity for operation, and Towngas and liquefied petroleum gas ("LPG") for cooking. Recognising the importance of reducing energy consumption, we continue to seek improvement of energy intensity by empowering the Environmental and Equipment Task Force and supporting energy optimisation to expedite the Fairwood journey.

能源使用Energy consumption

大快活定期審查和監督我們在節能政策方 Fairwood constantly reviews and monitors the enforcement of our

面的執行情況，其概述如下：	policy on energy reduction and conservation, which are outlined below:
•高級管理層會帶領環境 / 能源及創新設備團	•Top management shall take the lead in establishing an
隊，負責管理和實行相關工作；	environmental/energy and equipment innovation team, responsible
	for managing and implementing relevant works;

• 採用實施市場上最慣常的方法，並不斷提 •Utilise the most available method in the market to implement and

高能源效益；	continuously improve energy efficiency;
•監測能源消耗；	•Monitor energy consumption;

• 遵守與能源消耗和能源善用的相關法律法 •Ensure compliance with relevant laws and regulations pertaining

規；	to energy consumption and efficient usage;
• 使用節能設計，並於合適情況下使用節能	•Use energy-efficient design, and when appropriate to use energy-
設備；	efficient equipment;
•減少資源浪費，電力和相關資源的消耗； •Reduce wastage of resources, electricity consumption and relevant
	resources;

• 向所有員工推廣節能政策，從而提高節能 •Promote the policies on energy reduction to all employees to

意識；及	enhance energy saving awareness; and
•定期審查政策及制度	•Review policy and system on a regular basis

綠化快活好環境

Sustaining our Eco-friendly Environment

境設備專責小組

Environmental and Equipment Task Force

於報	內，環境設備專責小組已實施以下節	In the reporting period, the Environmental and Equipment Task Force
能措施：		has implemented the following energy reduction measures:
• 將指定餐廳分店的傳統明裝天花筒燈升級	•Upgraded the traditional surface mounted downlight into new LED
至新的發光二極管（LED）電燈；	lamps at selective outlets;
• 安裝新型高效煤氣爐和蒸氣櫃，使燃料使	•Installed a new type of highly efficient town gas wok range and
用量減少達15％；	steam cabinet, contributing to up to 15% reduction in fuel usage;
• 試驗安裝自動感應的照明燈管，以防止不	•Piloted to install sensor lighting tubes to prevent unnecessary
必要的電力浪費；	electricity wastage;

使用由煤氣公司資助的蒸氣設備，從而減 •Utilised the steamer equipment sponsored by Towngas to reduce

低能源消耗；及energy usage; and

• 審查餐廳分店的表現，並在電力消耗出現 •Reviewed the performance of outlets and carry out equipment

異常情況時進行設備檢查inspection in case of any abnormality in electricity consumption

大快活積極參與的環保活動Fairwood's active environmental involvement

作為香港知名的連鎖餐廳之一，我們熱衷 Being one of a well-known restaurant chains in Hong Kong, we are keen 於為大眾樹立榜樣，共同參與可持續發展 on setting an example for the community to join in the sustainability

之旅。在報告期內，大快活已積極參與以	journey. In the reporting period, Fairwood has actively participated in
下節能活動：	the following energy-saving campaigns:

大快活的中央加工廠已參與二零一八年中電的高峰用電管理計劃。目標是在高峰時段減少用電的創新措施，而我們已超越預先制定的目標，並已獲得獎金作為嘉許，達致雙贏。

Fairwood's CFPP has participated in CLP's Peak Demand Management Programme 2018. With a target to innovate measures for electricity reduction during peak hours, we have exceeded the tailored target and have received financial incentives as a payback in a win-win situation.

合共86家餐廳分店已榮獲由環境局頒發的《戶外燈光約章》白金獎。憑藉我們在約章中的持續參與，大快活期待保持員工的意識，減少我們於城市浪費能源和光滋擾的足跡。

A total of 86 outlets have received the Platinum Award in the Environment Bureau's "Charter on External Lighting". Through our ongoing participation in the charter, we look forward to also upholding employees' awareness and reducing our footprints in energy wastage and light nuisance in the city.

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耗電量 Electricity Consumed

	單位 Unit	2018/19	2017/18

總部	千瓦時 kWh	493,079	484,834

千瓦時 / 百萬港幣收入
Headquarter	174	179
kWh / HKD million revenue


中央加工廠	千瓦時 kWh	5,570,013	5,503,683

千瓦時 / 百萬港幣收入
CFPP	1,961	2,036
kWh / HKD million revenue


餐廳店鋪	千瓦時 kWh	69,577,561	67,274,009

千瓦時 / 百萬港幣收入
Restaurant outlets	24,499	24,890
kWh / HKD million revenue


總用量	千瓦時 kWh	75,640,653	73,262,526

Total consumption

千瓦時 / 百萬港幣收入	26,634	27,105
kWh / HKD million revenue

燃料使用量 Gaseous Fuel Consumed

	單位 Unit	2018/19	2017/18

中央加工廠	千瓦時 kWh	3,228,027	3,103,046

千瓦時 / 百萬港幣收入
CFPP	1,137	1,148
kWh / HKD million revenue


餐廳店鋪	千瓦時 kWh	50,073,382	49,277,331

千瓦時 / 百萬港幣收入
Restaurant outlets	17,631	18,232
kWh / HKD million revenue


總用量	千瓦時 kWh	53,301,409	52,380,377

Total consumption

千瓦時 / 百萬港幣收入	18,768	19,380
kWh / HKD million revenue

綠化快活好環境

Sustaining our Eco-friendly Environment

溫室氣體和廢氣排放

大快活的溫室氣體和廢氣排放主要來自能源消耗。隨著我們在平衡能源密度方面正取得進展，大快活會繼續關注氣候變化和空氣污染等迫切問題。由於直接相關的環境影響不容忽視，故此大快活密切監察其溫室氣體和廢氣排放，以尋求持續改進，建立更環保和更健康的環境。

Greenhouse gas and air emissions

Fairwood's greenhouse gas ("GHG") and air emission mostly come from the consumption of energy. As we are making progress in balancing energy intensity, we remain mindful to the pressing issues of climate change and air pollution. With an alert to the pertinent environmental impacts, we closely monitor our GHG and air emissions to seek continual improvements for a greener and healthier environment.

溫室氣體排放量 Greenhouse Gas Emissions

	單位 Unit	2018/19	2017/18

範疇1直接排放量	公噸二氧化碳當量	10,225	10,030
Scope 1 Direct	Tonnes of CO2 equivalent
emissions	(tCO2e)

範疇2間接排放量	公噸二氧化碳當量	46,066	44,602
Scope 2 Indirect
tCO2e
emissions


總溫室氣體排放量	公噸二氧化碳當量	56,291	54,632
Total GHG emissions	tCO2e


總溫室氣體排放密度	公噸二氧化碳當量 /	19.82	20.21
Total GHG emission	百萬港幣收入
intensity	tCO2e / HKD million revenue

廢氣排放量 Air Emissions

	單位 Unit	2018/19	2017/18

硫氧化物	公噸	0.004	0.004
Sulphur oxides (SOx)	Tonnes


氮氧化物	公噸	0.772	0.758
Nitrogen oxides (NOx)	Tonnes

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節約水資源	Conserving Water Resource
由於大快活屬於餐飲業務，所以其中央加工廠	Due to the nature of the food and beverage service, our CFPP and
和分店往往消耗大量水資源。儘管大快活從未	outlets tend to consume an intensive amount of water. Even though
遇到任何採水問題，但我們意識到全球對淡水	Fairwood has not encountered any issues of sourcing water, we are
枯竭的擔憂。我們正逐步投入資源升級創新設	conscious of the global concerns of freshwater depletion. Moving step
備，以期在日常營運中進一步節約用水。	by step, we are investing resources to bring in innovative equipment
	upgrade in hopes of further conserving water in our day-to-day
	operation.
環境設備專責小組已推出以下節水措施：	The Environmental and Equipment Task Force has initiated the following
	water-saving measures:

引入新型解凍水槽的獨特設計，以減少用 •Introduced the unique design of a new defrost sink to reduce the

水的需求；及

need for water; and

在分店廚房安裝新設計的電保溫爐，可節 •Installed a new design of electric bain marie in the outlet kitchen

約高達40％用水量

leading to up to 40% of water reduction each

耗水量 Water Consumed

	單位 Unit	2018/19	2017/18

	立方米	106,903	111,082
中央加工廠	m3
CFPP
立方米 / 百萬港元收入	38	41
	m3 / HKD million revenue

餐廳店鋪

Restaurant outlets

立方米	1,580,865	1,507,123
m3

立方米 / 百萬港元收入	556	558
m3 / HKD million revenue

總用量

Total consumption

立方米	1,687,768	1,618,205
m3

立方米 / 百萬港元收入	594	599
m3 / HKD million revenue

服務快活好顧客

Delighting our Valuable Customers

優良的顧客體驗

Exceptional customer experience

多年來，大快活一直負起為我們寶貴顧客帶來快樂的承諾。從店內體驗到味蕾享受，我們致力通過優質食物、傑出服務和出色設施，讓所

有顧客「Feel Good」。

For years, Fairwood has been shouldering the commitment to bring happiness to our valuable customers. From in-store experience to taste bud sensation, we are devoted to making all customers "Feel Good" through our quality food, excellent services and outstanding facilities.

快活顧客 Happy Customers

關鍵重大議題	•顧客體驗	•社區參與
Key material issues	Customer experience	Community engagement

相關可持續發展目標	SDG 2
零飢餓
Relevant SDG
Zero Hunger

健康美味的菜式

為將顧客體驗提升到更高的水平，大快活熱衷於提供各式各樣的美食、健康的菜式和個人化的選擇。

Healthy and delicious food

In effort to elevate customer experience to the next level, Fairwood is enthusiastic about delivering diverse gourmet dishes with healthy menu and customisable options.

推出煲仔飯系列慶祝香港的本地傳統

The claypot series was launched in celebration of Hong Kong's local tradition

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多樣化餐飲選擇

憑藉我們在餐飲行業的經驗，大快活創造多樣化的獨有菜式，以提升顧客的美食體驗。除了提供最優質和新鮮的食材外，大快活更推出各式產品系列，其中包括我們的「阿活」皇牌菜式和鐵板餐，務求在顧客心中留下深刻印象。

為滿足顧客不斷變化的用餐喜好，我們定期更改現有菜式並開發新產品。產品研發部每兩週都會研發新的菜式，以滿足顧客的口味，並會密切關注用餐趨勢。每道菜都會經過一系列的評估，以確保做到色香味俱全。在報告期內，大快活亦有在菜式中增添新品種。

Diverse meal choices

Leveraging our experience in the food and beverage industry, Fairwood is able to create our diverse, yet unique, menu to uplift customers' gourmet experience. On top of featuring the best quality and fresh ingredients, Fairwood has conveyed different products series, such as our signature "Ah Wood" specials and sizzling plate combo, to leave an imprint in customers' heart.

With a desire to cater the evolving dining preferences of our customers, we constantly alter the existing menu and develop new items. Every two weeks, the product development department invents new dishes to suit customers' changing tastes and closely follow the dining trends. Each dish has also undergone a series of evaluations in order to ensure its appetising, aromatic and flavourful presentation. In the reporting period, Fairwood has added new dishes to its menu.

厚切黑豚扒系列中加入新的吉列牛帶子

A new item of deep fried steak was added to the "Thick-Cut Black Pork Cutlet" series

服務快活好顧客

Delighting our Valuable Customers

個人化及健康餐飲	Personalised and healthy menu
為進一步符合顧客的個人喜好和市場趨	To further align with customers' personal preferences and market

勢，大快活積極在香港推廣健康和「惜 trend, Fairwood is eager to promote a healthy and "food wise" culture 食」的飲食文化。大快活的靈活菜式支持 in Hong Kong. Supporting the "food wise" culture, Fairwood's flexible 「惜食」文化，讓顧客可自由選擇用餐份 menu allows customers to freely customise the meal portion to reduce

量以減少浪費食物。

food waste.

顧客可在點菜時選擇米飯份量

Customers can select their rice portion upon ordering food

旨在迎合顧客對更健康的餐飲選擇的興趣，大快活提供紅米選擇以增加纖維攝取。大快活更為以下健康膳食系列推出更多選擇，為顧客提供健康、均衡和營養豐富的菜式：

In trend of customers' interests in healthier dining options, Fairwood offers red rice option to increase fibre intake. Fairwood has provided more options for the following healthy meal series, giving customers healthy, balanced and nutrient-dense meals:

「健怡」系列
"Wholesome Delight" series
「美味素」系列
"Tasty and Green" series
「唔落味精」系列
"No-MSG-added" series

「欖油炒製」系列
"Stir fried in olive oil" series
「低鹽」系列
"Low-sodium" series

「低鹽」系列成為顧客的另類選擇

"Low-sodium" series become another option for customers to choose

在報告期內推出的「低鹽」系列，符合世 The "Low-sodium" series was launched in the reporting period, 界衛生組織每天少於一茶匙鹽份攝取量的 adhering to the World Health Organisation's recommendation of 建議。系列中還包括低脂和健康的肉類選 consuming less than one teaspoon of salt per day. This series also 擇，例如鴕鳥肉，為顧客提供蛋白質豐 features lean and healthy meat choices, such as ostrich meat, to

富、低脂、低卡路里和低膽固醇的菜式。 provide customers with a protein-packed meal with low fat, calories and cholesterol.

51 大快活集團有限公司

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優質的設施和服務	Quality facilities and services
除了膳食質素以外，設施和服務的質素亦	Other than meal quality, facility and service quality is another decisive
是反映顧客滿意度和用餐體驗的另一項關	factor that reflects customer satisfaction and experience. We have

鍵因素。我們已進一步在各店鋪提供窩心 walked the extra mile to provide enjoyable dining facilities and heartfelt

的餐飲設施以及真誠的服務。service in convenient locations at each outlet.

設施升級Facility upgrade

大快活着手提升店內設計和設施，以提升 Fairwood has been revamping the in-store designs and facilities to

舒適度、方便性和無障礙性。

increase comfort level, convenience and accessibility.

提升舒適度

提升方便性

提升「無障礙」服務

Enhance "barrier-free"

Enhance comfort level

Enhance convenience

service

舒適自然的環境照明

均勻通風

Evenly distributed

Comfortable and natural

店鋪溫度和濕度標準化

ventilation

ambient lighting

Standardised in-store temperature

「第三代」橙色概念室內設計

and humidity

"Third Generation"

orange-themed interior design

動作感應門	關愛座位
Courtesy
Motion-activated	seats	枱邊掛鉤
door opener		Table hooks

		可移動座椅
簡單及先進的付款方式	Movable seats
Easy and advanced electronic
payment methods

斜台

Ramps

服務快活好顧客

Delighting our Valuable Customers

服務提升	Service enhancement
大快活致力提供窩心的顧客服務，以滿足	In the focus of offering cordial customer services to accommodate with
顧客不斷變化的偏好和需求，積極營造一	customers' changing preferences and needs, Fairwood is motivated to
個令人愉快的用膳環境，讓顧客可更舒適	create an engaging atmosphere for customers to enjoy their food with
及更方便地享用美食。為進一步方便我們	more comfort and ease of access. To provide even more convenience
的顧客，我們特地擴大「送餐服務」至有	to our patrons, we have extended our "Deliver-To-Your Table Service"
特殊需要的人士。	for individuals with special needs.
所有顧客投訴均會適時和專業的方式耐心	All customer complaints are handled patiently in a timely and
處理。大快活每月都會整合投訴個案，作	professional manner. Every month, Fairwood consolidates the
為案例分享，以提高員工回應顧客查詢和	complaint cases to share as case studies in order to increase employees'
要求的對應能力。	capability to respond to customers' enquiries and requests.
我們敬業的大快活員工堅守着無私精神並展	Our dedicated Fairwood employees uphold the selfless spirit upon
現不同技巧，對顧客提供幫助和傳遞關懷：	different four skills to give help and deliver care:

應對

Responsive

員工為滿足顧客需求
提出解決方案	反應
Employees come
Reactive
up with solutions

to accommodate	員工在突發情況下
customers' needs
即時作出反應

	Employees respond
	immediately
	under unexpected
	circumstances

主動

Proactive

員工主動向顧客

介紹餐飲選擇

Employees takes the initiative to introduce

觀察 menu choices to

Observant customers

員工在雨天為顧客提供紙巾

Employees give out tissues to customers during rainy days

53 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

顧客反饋 Customer Feedback

貼心周到的服務 - 快活顧客＠大快活

Attentive and Considerate Service -

Happy Customer @ Fairwood

「我的孫完成補習課程後想光顧你們，但晚市餐種下午五時後才開始供應。儘管如此，大快活的服務員仍很樂意與廚房職員溝通，特別提供他最喜愛的食物 -煲仔飯。」

"Even though the dinner menu was changed after 5 pm when my grandson finished tutorial

lesson, the Fairwood attendant was happy to communicate with the kitchen staff and provide my grandson's favourite dish - claypot rice for us."

憑藉快活大使的增值服務，大快活再次榮獲領展傑出商戶獎。

As a result of Fairwood ambassadors' value-added services, Fairwood was once again awarded the Link Tenant Excellent Awards.

二零一八領展傑出商戶獎勵計劃

Link Tenant Excellent Awards 2018

服務快活好顧客

Delighting our Valuable Customers

神秘顧客

大快活會指派神秘顧客到訪不同分店，並提供有關用餐體驗的反饋。他們的回饋意見會被記錄和分析，以便大快活不斷改善，從而提高顧客的滿意度。

Mystery shopper

Fairwood appoints mystery shoppers to visit the outlets and provide feedbacks on their dining experience. Their feedbacks are recorded and analysed for Faiwood's continual improvements to drive customer satisfaction.

檢討


	反饋	改善
Evaluate		Feedback	Improve
指派神秘顧客到訪店鋪		就店鋪的食物、服務及	分析並提出的改善地方
及評估顧客體驗		用餐環境提供回饋意見	以衡量改進的可行性
Appoints mystery		Provide feedbacks	Analyse the
shopper to visit and		on the food, service	proposed
assess customer		and the dining	improvement areas
experience		environment in the	to estimate those
		outlets	feasibilities

55 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

培養同理心文化	Developing a culture of empathy
同理心一直為大快活關愛服務的核心部分。為	Empathy has always been an integral essence of Fairwood's caring
整個社區帶來快樂，透過加強員工的同理心，	service. In the journey to deliver happiness all around the community,
大快活會繼續為有需要者提供服務。	Fairwood has continued to serve those in needs through empowering
	empathy among our staff.
同理心訓練及工作坊	Empathy training and workshop

有鑑於的香港人口老化問題，大快活致力 In view of Hong Kong's population ageing issue, Fairwood endeavours 提供服務以惠及和幫助長者。在報告期 to accommodate our services to benefit and help the elders. In the 內，大快活已推出一系列長者同理心訓練 reporting period, a series of elders' empathy trainings and workshops 和工作坊，使員工能夠設身處地為長者考 were rolled out which enabled employees to put themselves in their

慮，並加強對長者他們的了解。

shoes and deepen understanding of the senior citizens.

生命．歷程體驗工作坊

Life journey experiencing workshop






			長者體驗訓練工作坊
			Elderly experience
		長者慰問工作坊
長者家居探訪
	training workshop
Elderly condolence
Elderly home visit
		workshop

服務快活好顧客

Delighting our Valuable Customers

回饋社會Giving back to the community

大快活深信能夠在促進社區蓬勃發展和「Feel Fairwood believes that we have a positive role to play in enabling

Good」方面發揮積極作用。在加強社區聯繫和	communities to thrive and "Feel Good". With regards to enhance
融合層面上，我們希望創造和諧，為社區各界	community connection and integration, we look to create harmonious
尤其長者和弱勢群體，帶來正能量。	and bring in positive energy for all aspects of the community, especially
	the elderly and the underprivileged.

社區接觸 Community outreach

快活關愛長者咭

"Care for senior" discount cards

所有65歲或以上的長者均可獲得面值為港幣300元的折扣卡，而每月月尾這些折扣卡會自動充值。於二零一九年三月三十一日，我們已派發逾18萬張折扣卡。

All seniors aged 65 or above are eligible for the discount cards, each containing a HK$300 cash amount that is automatically recharged at the end of each month. As of 31 March 2019, over 180,000 discount cards have been distributed.

健康飲食知多D

Healthy Diet and You

大快活與香港聖公會麥理浩夫人中心合辦遊戲攤位，傳達有關健康飲食的信息，並與社區聯繫。

Fairwood partnered with the Hong Kong Sheng Kung Hui Lady Maclehose Centre to co-organise game booths to convey information on healthy diet and connect with the neighbourhood.

「Season of love」慈善活動

"Season of love" charity

大快活於十月份參加了基督教勵行會的「Season of Love」慈善活動，籌集資金以支持香港低收入家庭的孩子，以及青海的孤兒和殘疾兒童。

In October, Fairwood had joined the Christian Action's charity event "Season of Love" to raise fund to support children from low-income families in Hong Kong, as well as the orphans and disabled children in Qinghai.

慈善捐款

Charitable donations

大快活在部分餐廳分店設立捐款箱，以幫助協康會和基督教勵行會籌集資金，為有特殊需要的兒童伸出援手。

Fairwood set up donation boxes in some of the outlet to help raise fund for the Heep Hong Society and Christian Action to help children with special needs.

57 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

快活送暖活動 Fairwood give warmth campaign

為減輕附近社區的飢餓問題，我們的社區大使在指定分店合共派發了2,640套關愛禮包、糯米雞和圍巾，為社區在寒冬天氣提供溫暖和關懷。

To reduce hunger in the surrounding communities, our community ambassadors have given out a total of 2,640 sets of caring packages, glutinous rice and scarfs at designated stores to deliver warmth and care to the communities during cold periods.

SDG 2

零飢餓

Zero Hunger

•在快活送暖行動當中免費送贈食物，以紓緩社區的飢餓問題 Give out free meals through the Fairwood Give Warmth Campaign to reduce hunger in the local districts

•推出快活關愛長者咭，向長者提供可負擔的膳食

Launch the "Care for senior" discount cards to provide affordable meals for senior citizens

在過去十年，大快活透過熱心參與公益活動以 Over the past decade, Fairwood's passion to give back to the community 回饋社會的熱心從未停止。作為一項在快活旅 through enthusiastic services and community involvement has never 程中發放愛心和關懷的里程碑，我們在報告期 stopped. As a milestone of our unceasing dedication to send love and 內獲香港社會服務聯會頒發的10年Plus商界展 care along the Fairwood journey, we have been awarded the 10 years+

關懷標誌。Caring Company by the Hong Kong Council of Social Service in the reporting period.

服務快活好顧客

Delighting our Valuable Customers

快活社區里程碑

Fairwood's Community Milestones



本港首間「無障礙」餐廳分店	快活關懷基金	送餐服務
First "Barrier-free" outlet	Fairwood caring	Deliver-To-Your
restaurant in Hong Kong	fund	Table Service

2011

2012

2013

2014

2016

2019

	快活關愛長者咭			10年Plus商界展關懷
	"Care for senior"			10+ Caring company
快活「$4飯」活動	discount cards
Fairwood "$4 meal"				長者同理心訓練及工作坊

campaign	快活送暖行動
	Fairwood give		Elderly empathy
		training and workshop
	warmth campaign

59 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

展望將來

Looking Forward

除了提供以顧客為中心的食物和服務外，我 Apart from providing customer-centric food and services, we also 們亦計劃在未來平衡我們的企業社會責任和 intend to balance our corporate social responsibility and environmental 環境管理。為傳播快樂及推廣「Feel Good」 stewardship for the years ahead. To spread happiness, we will continue 運動，我們將繼續令我們的持份者對食物、 to promote and expand the "Feel Good" Movement through making 服務、社區和環境「Feed Good」。憑藉樂觀 our stakeholders "Feel Good" about the food, the service, the 和令人鼓舞的成果，我們有信心向實現成為最 community and the environment. With promising and encouraging 受欣賞餐飲管理團隊的願景邁進一步，同時幫 results achieved, we are confident to move one step closer to realising

助人人「食得開心．活得精彩！」。our vision of becoming the most appreciated food and beverage management team, helping everyone to "Enjoy Great Food. Live a Great Life!".

獎項表

Awards List

活動 Activities	獎項 Awards	主辦單位 Organisers
商界展關懷	10年Plus商界展關懷	香港社會服務聯會
The Hong Kong Council of Social
Caring company	10 years+ Caring company
Service

救世軍僱主年度感謝禮	感謝狀	救世軍社會服務部
The Salvation Army Employer	The Salvation Army Social Services
Appreciation Award
Appreciation Ceremony	Department

青年就業暨暑期工招聘博覽

Say YES To Work Youth Employment cum Summer Job Recruitment Expo

僱主感謝狀	香港基督教女青年會
Employer Appreciation	Hong Kong Young Women's Christian
Award	Association

賽馬會"亮麗人生"婦女自強計劃招	僱主感謝狀	屯門婦聯/香港賽馬會
聘博覽
Employer Appreciation	Tuen Mun District Association/Hong
Tuen Mun District Women's
Award	Kong Jockey Club
Association job fair

傲齡動力就業博覽會

The Hong Kong Society for the aged job fair

僱主感謝狀	香港耆康老人福利會
Employer Appreciation
The Hong Kong Society for the Aged
Award

「姊妹‧好招職」鼓勵及協助婦女就
業試驗計劃	僱主感謝狀	香港婦女中心協會慧思薈
Hong Kong Federation of Women's	Employer Appreciation	Hong Kong Federation of Women's
Centre - Women Re-employment	Award	Centres WISE
Scheme
ERB人才發展計劃	ERB 傑出僱主獎	僱員再培訓局
ERB Manpower Development	ERB Excellence Award for
Employees Retraining Board
Scheme	Employers

妍活人生東涌招聘會2019
Hong Kong Outlying Islands	感謝狀	離島婦聯
Women's Association Tung Chung	Appreciation Award	Outlaying Island Women Association
Recruitment Day 2019
北區招聘及培訓博覽2019	僱主感謝狀	勞工處
North District Recruitment and	Employer Appreciation
Labour Department
Training Expo 2019	Award

「腦」友鄰舍守護計劃	社會資本動力獎
Social Capital Builder
Dementia-Friendly Community
Award

勞工及福利局和社區投資共享基金 Labour and Welfare Bureau and Community Investment and Inclusion Funded Project

61 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

績效表

Performance Table

僅限於香港的營運	單位	2018/19	2017/18
Operation in Hong Kong only	Unit	(附註Note 1)	(附註Note 2)


耗電量 Electricity consumption
總部 Headquarter	千瓦時 kWh	493,079	484,834
中央加工廠 CFPP	千瓦時 kWh	5,570,013	5,503,683
餐廳店鋪 Restaurant outlets	千瓦時 kWh	69,577,561	67,274,009
總用電量 Total electricity consumption	千瓦時 kWh	75,640,653	73,262,526
氣體燃料使用量（附註9）Gaseous fuel consumption (Note 9)
中央加工廠 CFPP	千瓦時 kWh	3,228,027	3,103,046
餐廳店鋪 Restaurant outlets	千瓦時 kWh	50,073,382	49,277,331
總氣體燃料用量 Total gaseous fuel consumption	千瓦時 kWh	53,301,409	52,380,377
總能源消耗量（附註3及4）Total energy consumption (Note 3 & 4)
總部 Headquarter	千瓦時 kWh	493,079	484,834
中央加工廠 CFPP	千瓦時 kWh	8,798,040	8,606,729
餐廳店鋪 Restaurant outlets	千瓦時 kWh	119,650,943	116,551,340
總能源量 Total energy consumption	千瓦時 kWh	128,942,062	125,642,903
總能源密度（附註5） Total energy intensity (Note 5)
總部 Headquarter	千瓦時 / 百萬港元收入	174	179
kWh / HKD million revenue

中央加工廠 CFPP	千瓦時 / 百萬港元收入	3,098	3,184
kWh / HKD million revenue

餐廳店鋪 Restaurant outlets	千瓦時 / 百萬港元收入	42,130	43,122
kWh / HKD million revenue

總能源密度 Total energy intensity	千瓦時 / 百萬港元收入	45,402	46,485
kWh / HKD million revenue

溫室氣體排放量（附註4及6） GHG emissions (Note 4 & 6)
範疇 1 直接排放量
（附註7）	公噸二氧化碳當量 tCO2e	10,225	10,030
Scope 1 Direct emissions (Note 7)
範疇 2 間接排放量
（附註8）	公噸二氧化碳當量 tCO2e	46,066	44,602
Scope 2 Indirect emissions (Note 8)
溫室氣體排放總量	公噸二氧化碳當量 tCO2e	56,291	54,632
Total GHG emissions

總溫室氣體排放密度（附註5）	公噸二氧化碳當量 / 百萬港元收入	19.82	20.21
Total GHG emissions intensity (Note 5)	tCO e / HKD million revenue
	2
廢氣排放（附註3, 4及9） Air emissions (Note 3, 4 & 9)
硫氧化物 Sulphur oxides (SOx)	公噸 Tonnes	0.004	0.004
氮氧化物 Nitrogen oxides (NOx)	公噸 Tonnes	0.772	0.758
耗水量（附註10）Water consumption (Note 10)
總部 Headquarter	立方米 m3	228	180
中央加工廠 CFPP	立方米 m3	106,903	111,082
餐廳店鋪 Restaurant outlets	立方米 m3	1,580,865	1,507,123
總用水量 Total water consumption	立方米 m3	1,687,996	1,618,385

績效表

Performance Table

僅限於香港的營運	單位	2018/19	2017/18
Operation in Hong Kong only	Unit	(附註Note 1)	(附註Note 2)


總用水密度（附註5）Total water intensity (Note 5)
總部 Headquarter	立方米 / 百萬港元收入	0.08	0.07
m3 / HKD million revenue
中央加工廠 CFPP	立方米 / 百萬港元收入	38	41
m3 / HKD million revenue
餐廳店鋪 Restaurant outlets	立方米 / 百萬港元收入	556	558
m3 / HKD million revenue
總用水密度 Total water intensity	立方米 / 百萬港元收入	594	599
m3 / HKD million revenue
廢棄物管理 Waste management
已處理的廢置食用油 Handled waste cooking oil	立方米 m3	686	658
已回收的廢置食用油 Recycled waste cooking oil	立方米 m3	198	180
已回收的廚餘（附註11）Recycled food waste (Note 11)	公噸 Tonnes	75	N/A
已回收的紙皮 Recycled cardboard	公噸 Tonnes	281	338
包裝物料（附註12）Packaging material (Note 12)
已採購的食品及飲料包裝材料	公噸 Tonnes	1,257	1,043
Procured food and beverage packaging materials

附註1 ： 2018/19 包括 148 間餐廳資料

Note 1 : 2018/19 data inclusive of 148 restaurant outlets 附註2 ： 2017/18 包括 145 間餐廳資料

Note 2 : 2017/18 data inclusive of 145 restaurant outlets

附註3 ：大快活的運輸車隊為外判服務，因此相關的燃料和排放數據均並不受大快活的營運控制。目前亦未有完善的量化方法，而且未能容易地從第三方收集相關數據供大快活披露準確的數據以反映其在外判服務中的環境足跡。為確保本報告及所披露數據的準確度，相關的數據未有披露

Note 3 : Fairwood's transportation fleets are outsourced, and therefore the relevant fuel and emission figures are not under Fairwood's operational control. Currently, there are no comprehensive quantification methodologies and easily accessible relevant data from third-party for Fairwood to disclose accurate figures that reflects its environmental footprints from the outsourced service. To ensure the accuracy of this Report and the disclosed data, the relevant data are not disclosed

附註4 ：由於大快活所擁有的三輛私家車僅用作高級管理層日常的商業運輸及個人運輸用途，並無涉及大快活的公司營業而且相對應的燃料耗量並不重大，因此相關的燃料和排放數據並對環境層面的披露而言並不重要而未有披露

Note 4 : As Fairwood's three private cars are only used for senior management day-to-day business travel and personal use, which is not correlated to Fairwood's business operation whereas the corresponding fuel consumption does not have any significant impact on the Group's operations. Thus, the relevant fuel and emission figures are not material to environmental aspect disclosure and not disclosed

附註5 ：密度值的計算方法是將能源 / 溫室氣體 / 水消耗量除以香港業務的總收入。2017/18 及 2018/19 年度香港業務的總收入分別為港幣 27.0 億元及港幣 28.4 億元

Note 5 : Intensity values are calculated by dividing the absolute energy/GHG/water consumption by the total revenue from Hong Kong operations only. The total revenue from Hong Kong operations for 2017/18 and 2018/19 are HK$2.70 billion and HK$2.84 billion respectively

附註6 ：大快活範圍一、範圍二及總溫室氣體排放計算方法參考環保署編寫的《香港建築物（商業、住宅或公共用途）的溫室氣體排放及減除的審計和報告指引》（2010 年版）。根據聯交所編制的《如何編制環境丶社會及管治報告》附錄二《環境關鍵績效指標匯報指引》，由大快活的外判運輸車隊和商業運輸產生的溫室氣體排放均被視為範圍三的溫室氣體排放（其他間接溫室氣體排放），而發行人可選擇量化和報告相關數據。大快活的溫室氣體排放目前並不包括外判活動丶其他合約協議活動或商業運輸所產生的排放，然而大快活會定期審視和完善溫室氣體排放的範圍，以加強未來報告的披露

Note 6 : Fairwood's Scope 1, Scope 2 and total GHG emissions are calculated with reference to EPD's Guidelines to Account for and Report on Greenhouse Gas Emissions and Removals for Buildings (Commercial, Residential or Institutional Purposes) in Hong Kong (2010 Edition). In accordance with Appendix 2: Reporting Guidance on Environmental KPIs under "How to Prepare an ESG Report" released by the Stock Exchange, the GHG emissions arising from Fairwood's outsourced fleets and business travel are considered as Scope 3 GHG emissions (other indirect GHG emissions), which the issuer may choose to quantify and report the relevant data. Although Fairwood's GHG emissions currently do not include those arising from outsourced activities, other contractual arrangements or business travel, Fairwood shall review the GHG emission scope on a regularly basis to enhance disclosure for future reports

附註7 ：範圍一為直接溫室氣體排放及減除，主要包括固定燃料消耗之溫室氣體排放

Note 7 : Scope 1 refers to direct emissions from sources and removals by sinks. Scope 1 disclosures mainly included the GHG emissions from stationary fuel combustion

附註8 ：範圍二為消耗所購電力及煤氣所致的間接溫室氣體排放。2017/18年度的範圍二數據乃經技術性調整而作出修改

Note 8 : Scope 2 refers to energy indirect emissions. Scope 2 disclosures mainly include purchased electricity and Towngas. The 2017/18 Scope 2 data are modified due to technical refinement

附註9 ：大快活的中央加工廠已獲《空氣污染管制（火爐、烘爐及煙囪）（安裝及更改）規例》的批准證明書，以確保燃燒燃料設備的設計符合有關廢氣排放的環境標準。大快活所計算的廢氣排放是參考聯交所的環境關鍵績效指標匯報指引。匯報的廢氣排放包括氣體燃料消耗（即煤氣和液化石油氣）造成的排放。根據聯交所編制的《如何編制環境、社會及管治報告》附錄二《環境關鍵績效指標匯報指引》，氣體燃料消耗並非懸浮顆粒排放的重要來源，因此相關的數據未有披露

Note 9 : Fairwood's CFPP has obtained the certificate of approval under the Air Pollution Control (Furnaces, Ovens and Chimneys) (Installation and Alteration) Regulations to ensure that the design of fuel-burning equipment have met the environmental standards in terms of the discharge of air emissions. Fairwood's air emissions are calculated with reference to the Stock Exchange's ESG Reporting Guide on environmental KPIs. The reported air emissions include emissions due to gaseous fuel consumption (i.e. Towngas and LPG). In accordance with Appendix 2: Reporting Guidance on Environmental KPIs under "How to Prepare an ESG Report" released by the Stock Exchange, gaseous fuel consumption is not a significant source of particulate matter (PM) emissions and thus, the relevant data are not disclosed

附註10 ： 2017/18 及2018/19年度的用水量數據均是根據實際和預計數字的組合計算的，因為一些餐廳店鋪的水費單尚未收到

Note 10 : The water consumption figures for 2017/18 and 2018/19 are based on combination of actual and projected figures, as the water bill have not been returned for some of the restaurant outlets

附註11 ：由於廚餘回收活動於2018/19年度在中央加工廠推出，故2017/18年度的廚餘數字未有公布。相關的廚餘數字已包括於二零一八年六月開始的回收廚餘。由於餐廳分站內並未有統一的廚餘收集系統，因此相關的數據未有披露。然而，大快活正逐步改善廚餘數據的管理系統，以加強未來報告的披露

Note 11 : The food waste figures for 2017/18 are not disclosed because the food waste recycling initiative was launched at the CFPP starting 2018/19. The relevant food waste figures are inclusive of the recycled food waste starting in June 2018. There is no standardized food waste collection system developed for the restaurant outlets, and thus the relevant data are not disclosed. Fairwood is progressively improving the food waste data management system to enhance disclosure for future reports

附註12 ：大快活所採購的食品及飲料包裝材料包括盛裝餐點和處理餐點的用具。相關的數據均是根據已收集的數據統計所得

Note 12 : Fairwood's procured food and beverage packaging materials include dining serveware and utensils. The relevant figures are consolidated based on the available data

63 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

可持續發展框架及合規性

Sustainable Development Framework and Compliance

本集團通過監管相關和適用的本地法律及規例 The Group maintains a sustainable development framework through 的合規性和審查內部政策及措施的實施和有效 monitoring the compliance on the relevant and applicable local laws 性來維持其可持續發展框架。以下表中總結了 and regulations and reviewing the implementation and effectiveness 對本集團業務有重大影響的法律及規例和內部 of internal policies and measures. The following table summarises

政策及措施。the laws and regulations as well as the internal policies and measures which have significant impacts on the Group's operations.

企業管治（附註1） Corporate Governance (Note 1)

相關法律及規例	功能
Relevant laws and regulations	Functions
香港聯合交易所有限公司證券上市規則
Rules Governing the Listing of Securities on The Stock
Exchange of Hong Kong Limited
證券及期貨條例（香港法例第571章）	管治透明及有道德的企業管治架構
Securities and Futures Ordinance (Chapter 571 of the Laws	To govern a transparent and ethical corporate governance structure
of Hong Kong)
防止賄賂條例
Prevention of Bribery Ordinance
個人資料（私隱）條例	確保妥善處理和管理保密及個人資料
To ensure proper handling and management of confidential and
Personal Data (Privacy) Ordinance
personal data

內部政策和措施	功能
Internal policies and measures	Functions
反貪污指引
Anti-corruption guidelines
行為準則	指導員工以合乎道德的方式履行職責
Code of conduct	To instruct employees to conduct duties in an ethical manner
員工手冊
Employee handbook

附註1：有關企業管治的資料根據《主板上市規則》附錄十四已在年報中闡述。

Note 1: Information regarding Corporate Governance is addressed in the annual report according to Appendix 14 of the Main Board Listing Rules.

可持續發展框架及合規性

Sustainable Development Framework and Compliance

快活團隊 Happy Team

相關法律及規例	功能
Relevant laws and regulations	Functions
	禁止僱用任何童工，監管青年員工的工作時數，以及制定其他合規的
僱傭條例	負責任之僱傭常規
To prohibit any employment of children, regulate working hours for
Employment Ordinance
young employees, and establish other responsible employment practices

	in compliance
最低工資條例
Minimum Wage Ordinance
僱員補償條例	保障員工薪酬、補償及基本人權
To protect employees' remuneration, compensation and fundamental
Employees' Compensation Ordinance
human rights

強制性公積金計劃條例
Mandatory Provident Fund Scheme Ordinance
歧視條例	防止在工作場所發生任何形式的歧視
Discrimination Ordinances	To prevent any kinds of discrimination in the workplace
職業安全及健康條例	確保僱主為員工提供安全及健康的工作環境
To require employers to ensure a safe and healthy workplace for
Occupational Safety and Health Ordinance
employees

內部政策和措施	功能
Internal policies and measures	Functions
人力與文化發展專責小組	在公司內推廣「快活團隊」文化
People and Culture Development Task Force	To promote "Happy Team" culture within the company
焦點小組	為員工提供額外福利
Focus Group	To provide additional benefits for staff
	列出員工報酬和解僱、晉升、工作時間、健康和安全以及其他福利的
員工手冊	資料
Employee handbook	To list out details of employee compensations and dismissal, promotions,
	working hours, health and safety and other benefits
無歧視文化	支持所有合資格的應徵者並提供平等機會
Discrimination-free culture	To support all qualified candidates and provide equal opportunities
工作環境安全專責小組	規劃、執行並監督在健康和安全方面的進展和表現
To plan, execute and oversee the progress and performances on health
Workplace Safety Task Force
and safety

職業健康及安全政策	保護員工並實現「零」工傷目標
Occupational health and safety policy	To safeguard employees and achieve the "zero" injury goal
中央加工廠安全委員會	監督中央加工廠的安全狀況
CFPP Safety Committee	To oversee CFPP's safety conditions

65 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

快活環境 Happy Environment

相關法律及規例	功能
Relevant laws and regulations	Functions
空氣污染管制規例	管制有害廢氣排放
Air Pollution Control Regulations	To regulate hazardous air emissions
水污染管制條例	管制污水處理
Water Pollution Control Ordinance	To regulate management of sewage treatment
廢物處置條例	管制廢棄物處理
Waste Disposal Ordinance	To regulate waste management
產品環保責任條例	監督對環境影響較小的採購
Product Eco-Responsibility Ordinance	To oversee procurement of supplies with lower environmental impact
內部政策和措施	功能
Internal policies and measures	Functions
環境設備專責小組	引入嶄新和創新的環保材料和設備來支持資源的優化
To support resource optimisation via introducing new and innovative
Environment and Equipment Task Force
eco-materials and equipment

環境政策	展示並體現我們對環境保護的承諾
Environmental policy	To demonstrate and realise our commitment on environmental protection
提高企業和社區的環保意識
Enhance corporate and community's awareness on	推廣負責任的環保行為
environmental protection
參與並支持環保活動	To promote environmentally responsible behaviour

Participate in and support environmental campaigns

可持續發展框架及合規性

Sustainable Development Framework and Compliance

快活食品 Happy Food

相關法律及規例	功能
Relevant laws and regulations	Functions
食物安全條例及其他有關規例	管理供應商的登記、不同類型的食物的成份、準則和描述
To govern registration of suppliers and the composition, standards and
Food Safety Ordinance and other related regulations
description of different food products

食物及藥物（成分組合及標籤）規例	監管不同類型的食物的成份及當中所用的材料
Food and Drugs (Composition and Labelling)
To regulate the composition on ingredients used in different food products
Regulations

公眾衛生及市政條例以及其他與營運衛生及牌照有關
之規例	確保食物安全和工作地點衛生
Public Health and Municipal Services Ordinance and
To ensure food safety and on-site hygiene
other regulations related to operational hygiene and

licensing
內部政策和措施	功能
Internal policies and measures	Functions
食物安全專責小組	維持有效的食物安全管理系統
Food Safety Task Force	To maintain an effective food safety management system
選擇供應商的準則	監測供應鏈的合規性
Supplier criteria	To oversee compliance in the supply chain
中央加工廠質量管制
CFPP quality control
餐廳質量管制	確保食物安全及質量
Restaurants quality control	To ensure food quality and safety
衛生管制
Hygiene control

67 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

快活顧客 Happy Customer

相關法律及規例	功能
Relevant laws and regulations	Functions
商標條例	監管在食品廣告使用的商標
Trade Marks Ordinance	To regulate use of trademarks in advertising
	禁止在食品廣告中出現虛假的商品說明、虛假、誤導性或不完整的信
商品說明條例	息以及虛假標記和錯誤陳述
To prohibit false trade descriptions, false, misleading or incomplete
Trade Descriptions Ordinance
information, false marks and misstatements in the advertisement of food

	products
競爭條例	禁止有防礙、限制或扭曲香港競爭力的目的或影響之行為
To prohibit conduct which has the object or effect of preventing,
Competition Ordinance
restricting or distorting competition in Hong Kong

內部政策和措施	功能
Internal policies and measures	Functions
快活大使	幫助讓大快活的開心文化和優質顧客服務帶進香港各社區
To help bringing Fairwood's happy culture and quality customer service to
Fairwood Ambassadors
communities in Hong Kong

社區大使	將關懷和服務擴展到社區當中
Community Ambassadors	To extend care and service to the communities

環境、社會及管治報告指引索引

Environmental, Social and Governance Reporting Guide Index

	關鍵			頁數
層面	績效指標描述	本報告載有相關資料的聲明 / 部分	Page
Aspect KPI	Description	Relevant Statement / Section in the Report	number

A 環境 Environment

A1: 排放物 EMISSIONS

	有關廢氣及溫室氣體排放、向水及土地的排
	污、有害及無害廢棄物的產生等的：
	(a) 政策；及
	(b) 遵守對發行人有重大影響的相關法律及規	可持續發展框架及合規性
	例的資料。	Sustainable Development Framework and Compliance
一般披露	Information on:	於報告期內，本集團並無發現任何嚴重違反對本集團有重大影響
General	(a) the policies; and	的相關法律及規例之事宜。	66
disclosure	(b) compliances with relevant laws and	During the reporting period, the Group was not aware of any
	regulations that have a significant impact	material non-compliance with relevant laws and regulations
	on the issuer relating to air and greenhouse	that had a significant impact on the Group.
	gas emissions, discharges into water and
	land, and generation of hazardous and non-
	hazardous waste.
	排放物種類及相關排放數據。
A1.1	The types of emissions and respective
	emissions data.	綠化快活好環境
	溫室氣體總排放量（以噸計算）及（如適
	Sustaining our Eco-friendly Environment
	用）密度（如以每產量單位、每項設施計
		47, 62-63
	算）。
	績效表
A1.2	Greenhouse gas emissions in total (in
Performance Table
	tonnes) and, where appropriate, intensity

	(e.g. per unit of production volume, per
	facility).
	所產生有害廢棄物總量（以噸計算）及（如	大快活的業務性質並不會產生重大的有害廢棄物。因此，相關的
	適用）密度（如以每產量單位、每項設施計
	有害廢棄物數據並沒有批露。
	算）。	不適用
A1.3	Due to Fairwood's business nature, the Group does not
Total hazardous waste produced (in tonnes)	N/A
	generate significant hazardous waste. Therefore, the relevant
	and, where appropriate, intensity (e.g. per
	hazardous waste data are not disclosed.
	unit of production volume, per facility).
A1
	績效表

		Performance Table
		目前，本集團僅披露中央加工廠所生產的相對重要無害廢棄物
		（包括紙皮、廢置食用油和廚餘）的數量。這些廢棄物的密度因
		其並不重大而未有披露。而中央加工廠內產生的其他無害廢棄物
		（如空罐頭、紙張、舊傢俱、餐具和一般垃圾）因數據收集未完
		善而未能反映實際數量故未有披露。另外，已收集的辦公室一般
	所產生無害廢棄物總量（以噸計算）及（如	廢棄物數據，因數量並不重大而未有披露。本集團正逐步升級廢
	適用）密度（如以每產量單位、每項設施計	棄物收集和數據管理系統，以加強在無害廢棄物方面的披露。
	算）。	Currently, the Group only discloses the amount of the
A1.4	Total non-hazardous waste produced (in	relatively material non-hazardous wastes produced, including	62-63
	tonnes) and, where appropriate, intensity	cardboard, waste cooking oil and food waste at the CFPP. The
	(e.g. per unit of production volume, per	intensity of these wastes are not disclosed because of their
	facility).	insignificance. Other non-hazardous waste produced at the
		CFPP (e.g. empty cans, papers, old furnitures, cooking utensils
		and general waste) are not disclosed due to the insufficient
		data collection to reflect the actual status. Besides, the figures
		for collected office general wastes are not disclosed due to
		their insignificance. The Group is progressively upgrading the
		waste collection and data management system to enhance the
		disclosure of non-hazardous waste in the future.
	描述減低排放量的措施及所得成果。	綠化快活好環境
A1.5	Description of measures to mitigate	47
Sustaining our Eco-friendly Environment
	emissions and results achieved.

	描述處理有害及無害廢棄物的方法、減低產
	生量的措施及所得成果。	綠化快活好環境
A1.6	Description of how hazardous and non-	40-43
Sustaining our Eco-friendly Environment
	hazardous wastes are handled, reduction

	initiatives and results achieved.

69 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

	關鍵			頁數
層面	績效指標描述	本報告載有相關資料的聲明 / 部分	Page
Aspect KPI	Description	Relevant Statement / Section in the Report	number

A 環境 Environment

A2: 排放物 USE OF RESOURCES
		有效使用資源（包括能源、水及其他原材
	一般披露	料）的政策。	可持續發展框架及合規性
	General	Policies on the efficient use of resources,	66
	Sustainable Development Framework and Compliance
	disclosure	including energy, water and other raw

		materials
		按類型劃分的直接及 / 或間接能源（如電、
		氣或油）總耗量（以千個千瓦時計算）及密	綠化快活好環境
		度（如以每產量單位、每項設施計算）。	Sustaining our Eco-friendly Environment
	A2.1	Direct and/or indirect energy consumption		46, 62-63
		by type (e.g. electricity, gas or oil) in total	績效表
		(kWh in '000s) and intensity (e.g. per unit of	Performance Table
		production volume, per facility).
		總耗水量及密度（如以每產量單位、每項設	綠化快活好環境
		施計算）。	Sustaining our Eco-friendly Environment
	A2.2	Water consumption in total and intensity		48, 62-63
A2		(e.g. per unit of production volume, per	績效表
	facility).	Performance Table

		描述能源使用效益計劃及所得成果。	綠化快活好環境
	A2.3	Description of energy use efficiency	44-46
	Sustaining our Eco-friendly Environment
		initiatives and results achieved.

		描述求取適用水源上可有任何問題，以及提
		升用水效益計劃及所得成果。	綠化快活好環境
	A2.4	Description of whether there is any issue in	48
	Sustaining our Eco-friendly Environment
		sourcing water that is fit for purpose, water

		efficiency initiatives and results achieved.
		製成品所用包裝材料的總量（以噸計算）及
		（如適用）每生產單位佔量。	績效表
	A2.5	Total packaging material used for finished	63
	Performance Table
		products (in tonnes) and, if applicable, with

		reference to per unit produced.
A3: 環境及天然資源 THE ENVIRONMENT AND NATURAL RESOURCES
		減低發行人對環境及天然資源造成重大影響
	一般披露	的政策。	可持續發展框架及合規性
	General	Policies on minimising the issuer's significant	66
	Sustainable Development Framework and Compliance
	disclosure	impact on the environment and natural
		resources.
A3		描述業務活動對環境及天然資源的重大影響

		及已採取管理有關影響的行動。
	A3.1	Description of the significant impacts of	綠化快活好環境	38-39
	activities on the environment and natural	Sustaining our Eco-friendly Environment

		resources and the actions taken to manage
		them.

環境、社會及管治報告指引索引

Environmental, Social and Governance Reporting Guide Index

	關鍵			頁數
層面	績效指標描述	本報告載有相關資料的聲明 / 部分	Page
Aspect KPI	Description	Relevant Statement / Section in the Report	number

B 社會 Social

B1: 僱傭 EMPLOYMENT

	有關薪酬及解僱、招聘及晉升、工作時數、
	假期、平等機會、多元化、反歧視以及其他
	待遇及福利的：
	(a) 政策；及
	(b) 遵守對發行人有重大影響的相關法律及規	可持續發展框架及合規性
	例的資料。	Sustainable Development Framework and Compliance
一般披露	Information on:	於報告期內，本集團並無發現任何嚴重違反對本集團有重大影
General	(a) the policies; and	響的相關法律及規例之事宜。	65
disclosure	(b) compliances with relevant laws and	During the reporting period, the Group was not aware of any
	regulations that have a significant impact	material non-compliance with relevant laws and regulations that had
	on the issuer relating to compensation	a significant impact on the Group.
	and dismissal, recruitment and promotion,
B1	working hours, rest periods, equal
opportunity, diversity, anti-discrimination,

	and other benefits and welfares.
	按性別、僱傭類型、年齡組別及地區劃分的
B1.1	僱員總數。	塑造快活好職場	14
Total workforce by gender, employment	Catering our Heart-warming Workplace

	type, age group and geographical region.
	按性別、年齡組別及地區劃分的僱員流失比
B1.2	率。	僱員流失比率未有披露	不適用
Employee turnover rate by gender, age	Employee turnover rate is not disclosed	N/A

	group and geographical region.
B2: 健康與安全 HEALTH AND SAFETY
	有關提供安全工作環境及保障僱員避免職業
	性危害的：
	(a) 政策；及	可持續發展框架及合規性
	(b) 遵守對發行人有重大影響的相關法律及規
	Sustainable Development Framework and Compliance
	例的資料。
一般披露	於報告期內，本集團並無發現任何嚴重違反對本集團有重大影
Information on:
General	響的相關法律及規例之事宜。	65
(a) the policies; and
disclosure	During the reporting period, the Group was not aware of any
(b) compliances with relevant laws and
	material non-compliance with relevant laws and regulations that had
	regulations that have a significant impact
	a significant impact on the Group.
	on the issuer relating to providing a safe

	working environment and protecting
	employees from occupational hazards.
B2
B2.1	因工作關係而死亡的人數及比率。	塑造快活好職場	25
Number and rate of work-related fatalities.	Catering our Heart-warming Workplace

B2.2	因工傷損失工作日數。	工傷損失工作日數未有披露	不適用
Lost days due to work injury.	Lost days due to work injury is not disclosed	N/A

	描述所採納的職業健康與安全措施，以及相
	關執行及監察方法。	塑造快活好職場
B2.3	Description of occupational health and	25-28
Catering our Heart-warming Workplace
	safety measures adopted, how they are

	implemented and monitored.

71 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

	關鍵			頁數
層面	績效指標描述	本報告載有相關資料的聲明 / 部分	Page
Aspect KPI	Description	Relevant Statement / Section in the Report	number

B 社會 Social

B3: 發展及培訓 DEVELOPMENT AND TRAINING

	一般披露	有關提升僱員履行工作職責的知識及技能的
	政策。	塑造快活好職場
	General
	Policies on improving employees' knowledge	Catering our Heart-warming Workplace
	disclosure
	and skills for discharging duties at work.

		按性別及僱員類別（如高級管理層、中級管
		理層等）劃分的受訓僱員百分比。	塑造快活好職場
B3	B3.1	The percentage of employees trained by
Catering our Heart-warming Workplace
		gender and employee category (e.g. senior

		management, middle management).
		按性別及僱員類別劃分，每名僱員完成受訓
	B3.2	的平均時數。	塑造快活好職場
	The average training hours completed per	Catering our Heart-warming Workplace

		employee by gender and employee category.

22-24

22-23

B4: 勞工準則 LABOUR STANDARD

	有關防止童工或強制勞工的：
	(a) 政策；及	可持續發展框架及合規性
	(b) 遵守對發行人有重大影響的相關法律及規
	Sustainable Development Framework and Compliance
	例的資料。
一般披露	於報告期內，本集團並無發現任何嚴重違反對本集團有重大影
Information on:
General	響的相關法律及規例之事宜。	65
(a) the policies; and
disclosure	During the reporting period, the Group was not aware of any
(b) compliances with relevant laws and
	material non-compliance with relevant laws and regulations that had
	regulations that have a significant impact on
	a significant impact on the Group.
	the issuer relating to preventing child and
	forced labour.
B4	描述檢討招聘慣例的措施以避免童工及強制

	勞工。	塑造快活好職場
B4.1	Description of measures to review	11
Catering our Heart-warming Workplace
	employment practices to avoid child and

	forced labour.
	描述在發現違規情況時消除有關情況所採取	在發現違規情況時消除有關情況所採取的步驟未有披露。然而，
	本集團於報告期內並無發現任何違反相關準則的事宜。
	的步驟。	不適用
B4.2	Steps taken to eliminate such practices when discovered were
Description of steps taken to eliminate such	N/A
	not disclosed. However, the Group was not aware of any
	practices when discovered.
	relevant non-compliance with relevant standard.

B5: 供應鏈管理 SUPPLY CHAIN MANAGEMENT
一般披露	管理供應鏈的環境及社會風險政策。	可持續發展框架及合規性
General	Policies on managing environmental and	67
Sustainable Development Framework and Compliance
disclosure	social risks of the supply chain.

B5.1	按地區劃分的供應商數目。	按地區劃分的供應商數目未有披露	不適用
Number of suppliers by geographical region.	Number of suppliers by geographical region is not disclosed	N/A

B5	描述有關聘用供應商的慣例，向其執行有關

	慣例的供應商數目、以及有關慣例的執行及
	監察方法。	把關快活好品質
B5.2	Description of practices relating to engaging	36-37
Guaranteeing our Food Quality
	suppliers, number of suppliers where the
	practices are being implemented, how they
	are implemented and monitored.

環境、社會及管治報告指引索引

Environmental, Social and Governance Reporting Guide Index

	關鍵			頁數
層面	績效指標描述	本報告載有相關資料的聲明 / 部分	Page
Aspect KPI	Description	Relevant Statement / Section in the Report	number

B 社會 Social

B6: 產品責任 PRODUCT RESPONSIBILITY

	有關所提供產品和服務的健康與安全、廣
	告、標籤及私隱事宜以及補救方法的：
	(a) 政策；及
	(b) 遵守對發行人有重大影響的相關法律及規	可持續發展框架及合規性
	例的資料。	Sustainable Development Framework and Compliance
一般披露	Information on:	於報告期內，本集團並無發現任何嚴重違反對本集團有重大影響
General	(a) the policies; and	的相關法律及規例之事宜。	67
disclosure	(b) compliances with relevant laws and	During the reporting period, the Group was not aware of any
	regulations that have a significant impact	material non-compliance with relevant laws and regulations that had
	on the issuer relating to health and safety,	a significant impact on the Group.
	advertising, labelling and privacy matters
	relating to products and services provided
	and methods of redress.
	已售或已運送產品總數中因安全與健康理由
	而須回收的百分比。	報告期內，並無產品因安全與健康理由而須回收。	不適用
B6.1	Percentage of total products sold or shipped	During the reporting period, there was no product recalled for
N/A
	subject to recalls for safety and health	safety and health reasons.

	reasons.
B6	接獲關於產品及服務的投訴數目以及應對方	服務快活好顧客

	法。	Delighting our Valuable Customers
B6.2	Number of products and service related	報告期內，本集團並無發現任何有關產品及服務的重大投訴。	53-55
	complaints received and how they are dealt	During the reporting period, the Group was not aware of any
	with.	significant products and service related complaints.
	描述與維護及保障知識產權有關的慣例。	本集團遵循相關的法例和法規以維護及保障知識產權。	不適用
B6.3	Description of practices relating to observing	The Group complied with relevant laws and regulations to
N/A
	and protecting intellectual property rights.	observe and protect intellectual property rights.

	描述質量檢定過程及產品回收程序。	把關快活好品質
B6.4	Description of quality assurance process and	29-35
Guaranteeing our Food Quality
	recall procedures.

	描述消費者資料保障及私隱政策，以及相關	本集團遵循相關的法例和法規以確保妥善處理和管理保密及個
	執行及監察方法。	人資料。	不適用
B6.5	Description of consumer data protection and	The Group complied with relevant laws and regulations to
N/A
	privacy policies, how they are implemented	ensure proper handling and management of confidential and

	and monitored.	personal data.

73 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

	關鍵			頁數
層面	績效指標描述	本報告載有相關資料的聲明 / 部分	Page
Aspect KPI	Description	Relevant Statement / Section in the Report	number

B 社會 Social

B7: 反貪污 ANTI-CORRUPTION

		有關防止賄賂、勒索、欺詐及洗黑錢的：
		(a) 政策；及	可持續發展框架及合規性
		(b) 遵守對發行人有重大影響的相關法律及規
		Sustainable Development Framework and Compliance
		例的資料。
	一般披露	於報告期內，本集團並無發現任何嚴重違反對本集團有重大影響
	Information on:
	General	的相關法律及規例之事宜。	64
	(a) the policies; and
	disclosure	During the reporting period, the Group was not aware of any
	(b) compliances with relevant laws and
		material non-compliance with relevant laws and regulations that had
		regulations that have a significant impact on
		the issuer relating to bribery, extortion, fraud	a significant impact on the Group.
		and money laundering.
B7		於匯報期內對發行人或其僱員提出並已審結
		的貪污訴訟案件的數目及訴訟結果。	報告期內，並沒有對本集團或其員工提出貪污訴訟案件。
	B7.1	Number of concluded legal cases regarding	During the reporting period, there were no legal cases	不適用
	corrupt practices brought against the issuer	regarding corruption practices brought against the Group or its	N/A

		or its employees during the reporting period	employees.
		and the outcomes of the cases.
		描述防範措施及舉報程序，以及相關執行及
		監察方法。	塑造快活好職場
	B7.2	Description of preventive measures and	15
	Catering our Heart-warming Workplace
		whistle-blowing procedures, how they are

		implemented and monitored.

	關鍵			頁數
層面	績效指標	描述	本報告載有相關資料的聲明 / 部分	Page
Aspect KPI	Description	Relevant Statement / Section in the Report	number

B 社會 Social

B8: 社區投資 COMMUNITY INVESTMENT

		有關以社區參與來了解營運所在社區需要和
		確保其業務活動會考慮社區利益的政策。
	一般披露	Policies on community engagement to	服務快活好顧客
	General	understand the needs of the communities	56-57
	Delighting our Valuable Customers
	disclosure	where the issuer operates and to ensure

		its activities take into consideration the
		communities' interests.
B8		專注貢獻範疇（如教育、環境事宜、勞工需
		求、健康、文化、體育）。	服務快活好顧客
	B8.1	Focus areas of contribution (e.g. education,	56
	Delighting our Valuable Customers
		environmental concerns, labour needs,

		health, culture, sport).
		在專注範疇所動用資源（如金錢或時間）。	服務快活好顧客
	B8.2	Resources contributed (e.g. money or time)	56-59
	Delighting our Valuable Customers
		to the focus area.

75 大快活集團有限公司

FAIRWOOD HOLDINGS LIMITED

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Fairwood Holdings Limited published this content on 22 October 2019 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 22 October 2019 09:09:07 UTC

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Restaurants & Bars

Fairwood : Environmental, Social and Governance Report 2018/2019

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Chart Fairwood Holdings Limited

Company Profile

Income Statement Evolution

Annual profits - Rate of surprise

Sector Quick Service Restaurants

	1st Jan change	Capi.
FAIRWOOD HOLDINGS LIMITED	-13.07%	132M
MCDONALD'S CORPORATION	-7.05%	200B
CHIPOTLE MEXICAN GRILL, INC.	+36.07%	80.39B
YUM! BRANDS, INC.	+8.34%	39.9B
RESTAURANT BRANDS INTERNATIONAL LIMITED PARTNERSHIP	-5.41%	23.9B
RESTAURANT BRANDS INTERNATIONAL INC.	-6.48%	23.07B
DOMINO'S PIZZA INC.	+20.02%	16.99B
WINGSTOP INC.	+44.17%	10.65B
AMERICANA RESTAURANTS INTERNATIONAL PLC	+3.83%	7.43B
MCDONALD'S HOLDINGS COMPANY (JAPAN), LTD.	+11.62%	5.92B