GARTNER, INC. The 2020 Gartner Magic Quadrant research evaluates CCaaS providers offering SaaS-based applications that enable customer service organizations to manage multichannel customer interactions holistically from both a customer-experience and an employee-experience perspective.
"Vocalcom was one of the first providers offering cloud contact center solutions, and
this nomination recognizes the company's expertise and continued development in the cloud, comments Carlo Costanzia, President and CEO of Vocalcom. Vocalcom has been recognized in the Gartner Magic Quadrant for contact centers for the 8th consecutive year. We constantly strive to innovate and provide best-in-class technologies to help our clients across the globe improve customer experience and engagement on all communication channels."
For 25 years, Vocalcom has been helping companies of all sizes deliver personalized customer experiences across all channels and drive more effective sales, with customers in more than 45 countries. The company's proven cloud platform is deployed today around the world to meet the increasing need for agile solutions, multi-site deployments, and work-from-home models.
Vocalcom is one of the very few companies offering two advanced CCaaS offerings : Vocalcom Hermes360 platform, targeted at companies looking for an omnichannel contact center solution, and Vocalcom Salesforce Edition, delivering best-in-class CTI technology natively integrated with Salesforce.
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of
About Vocalcom:
Created in 1995, Vocalcom is the global leader in customer experience and omnichannel contact center solutions in the Cloud for customer service, sales, and marketing. The company offers all-in-one solutions that are flexible, personalized, and intuitive in the Cloud or on-premise. They cater to companies of all sizes that wish to accelerate their digital transformation by modernizing their contact centers and optimizing the digital experience of their customers. Vocalcom has a strong global presence with 16 offices on 4 continents and counts more than 1 400 company customers in 47 countries around the world.
To learn more: www.vocalcom.com
Twitter : @Vocalcom
LinkedIn : Vocalcom
Press contacts:
Vocalcom
Tel : (+33) 1 55 37 30 50
Mob : (+33) 6 19 89 66 61
Email: s.karsenty@vocalcom.com
.
(C) 2020 M2 COMMUNICATIONS, source
