GetNinjas S A : Dados Econômico-Financeiros

EARNINGS RELEASE

2Q23 I August, 2023

2Q23 Earnings release presentation Simultaneous translation August 3rd, 2023

10:00 am (New York) / 11:00 am (São Paulo)

Zoom: Click here

HIGHLIGHTS

OPERATIONAL

OPERATIONAL

PRO'S Base	ACTIVE	CLIENTS	SATISFACTION
	PROFISSIONALS	REQUESTS
5,0	(LTM)	1,0
173	9,1ReclameAqui
mm	K	mm	4,2App Store
on 2Q23	on 2Q23	on 2Q23	4,2Play Store
[+14% vs 2Q22]	[-8% vs 2Q22]	[-13% vs 2Q22]
[+4% vs 1Q23]	[same as 1Q23]	[-9% vs 1Q23]

FINANCEIROFINANCIALS

NET REVENUES	GROSS PROFIT
R$ 15,9mm	R$ 14,7mm
on 2Q23	on 2Q23
[+19% vs 2Q22]	[+25% vs 2Q22]
[+18% vs 1Q23]	[+1% vs 1Q23]
NET PROFIT	CASH BURN
R$ 1,5mm	-R$ 1,2mm
on 2Q23	on 2Q23
[vs -R$8,8mm on 2Q22]	[vs. -R$5,8mm on 2Q22]
[vs -R$2,1mm on 1Q23]	[vs -R$ 2,2mm on 1Q23]

EARNINGS RELEASE I 2Q23 I AUGUST 2023	2

MESSAGE FROM THE

MANAGEMENT

2023 continues to be a challenging year, but the positive results of efficiency improvement initiatives are starting to appear more relevantly. We posted a net profit for the first time since the IPO, thanks to a 19% increase in revenue and a 26% reduction in expenses.

Net Revenue in 2Q23 grew by 19% vs. 2Q22 and remained stable in relation to 1Q23. Investments in

Marketing decreased by 22% in 2Q23 vs. 2Q22 and increased 5% in 2Q23 compared to 1Q23. This year, the economic context continues to be challenging, with a reduction in searches for services on the Internet, an increase in inflation and interest rates. Despite the challenging scenario, the structural improvements developed allowed for better monetization of requests and an increase in the revenue generated by each request.

Gross Profit in 2Q23 was 25% higher than in 2Q22 and was in line (+1%) compared to 1Q23. The

improvement in Gross Margin in 2Q23 (92.7%) compared to 2Q22 (88.1%) is due to cost optimization (mainly spending on cloud servers, partially benefited by the exchange rate) and improvement in the payment mix (increase in PIX relevance), with a slight increase (+1.1p.p.) compared to 1Q23 (91.6%, for the same reasons).

Investments in Marketing in 2Q23 decreased by 22% compared to 2Q22, from R$ 10.1 million in 2Q22 to R$ 7.9 million in 2Q23. Compared to 1Q23, they had an increase of 5% (R$ 7.5 million invested in

1Q23).

General and Administrative expenses in 2Q23 decreased by 28% compared to 2Q22, from R$ 18.7 million in the second quarter of the previous year to R$ 13.5 million in the second quarter of this year. When compared to the previous quarter, 2Q23 expenses decreased by 7% compared to 1Q23 (which were R$ 14.6 million).

The main variations in 2Q23 compared to 2Q22 were in the team structure (a 38% reduction in the number of employees) and non-recurring effects (consulting project that affected 2Q22 expenses and which has already been closed).

We ended 2Q23 with 148 employees, a reduction of 92 employees compared to 2Q22 (when we had 240 employees) and a reduction of

46 employees compared to 1Q23 (when we had

194 employees).

We had an Adjusted EBITDA* of -R$5.3million in 2Q23, 55% better than in 2Q22 (which was -R$12.0 million) and 6% better than in 1Q23 (which was - R$5.7 million).

We posted profit for the first time since the IPO, of R$1.5 million in 2Q23, which represents an improvement of R$10.3 million compared to 2Q22 (which was -R$8.8 million). We had an increase of R$3.6 million compared to 1Q23 (which was - R$2.1 million).

The net financial result was R$8.4 million in 2Q23, which represents an improvement of 2% compared to 2Q22 (which was R$8.2 million) and an improvement of 53% compared to 1Q23 (which was R$5.5 million). The financial result in 2Q23 is in line with that of 2Q22 and better than that of 1Q23 as it was not affected by the events that occurred in the Brazilian corporate credit market in the first months (which negatively impacted the financial result of 1Q23).

We maintained our ReclameAqui scores and Great Place to Work (GPTW) certifications, which reinforces our commitment to developing and engaging a team of Ninjas to sustain the Company's future.

*Adjusted EBITDA = EBITDA - Share Granting - Non-recurring expenses

3

PROs

The focus in 2023 continues to be on the retention and monetization of Professionals.

The reduction in Marketing investments also impacted the PROs base, which slowed down its growth. Even so, the number of Active PROs has remained stable over the past few quarters, demonstrating an improvement in PRO conversion and retention.

As a result, the number of Active PROs varied according to the number of requests, in order to maintain the balance of the platform.

Professionals base [# million]

					3,7	3,9	4,2	4,3	4,5	4,6	4,8	5,0
				3,2
1,6	1,7	1,9	2,1	2,6

1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q21 2Q22 3Q22 4Q22 1Q23 2Q23

Active PROs [k; last 12 months]

96 101 108 112 141 179 205 215 207 188 175 172 173 173

80% RECURRENCE oF PROS on 2Q23

4

CLIs

In 2Q23, customers made 1.0 million service requests, a 13% reduction compared to 2Q22 (when we had a 22% reduction in Marketing investments) and a 9% reduction compared to 1Q23 (when we had a 5% increase in Marketing investments).

We work to improve the attractiveness of orders for PROS and

thus increase the ratio of leads per order. In this way, we increase the options for the customer, also increasing the closing rate.

The categories that concentrate the highest volume of requests continue to be Renovations and Repairs, Technical Assistance and Domestic Services.

57% of customers were repeat

customers in 2Q23, that is, they had already made another service request on the platform before. The new Customer App has been helping to increase recurrence.

Requests by category

[2Q23 - % of total requests] Beauty &

Fashion Cars

Classes

Design & Tech 4% 4%

2%

5%

Consulting

6%	Home
41%	Renovation

Events 6%

Health 6%

10%

Home

Services 16% Tech Support

Clients Requests

[# million]

-13%		-9%
1,1	1,1	1,0
1,0

2Q22

2Q23

1Q23

2Q23

Clients Recurrence

[% clients that had already made a request before]

			53%	54%	55%	56%	57%	57%	57%
		51%
48%	48%

1Q21

2Q21

3Q21

4Q21

1Q21

2Q22

3Q22

4Q22

1Q23

2Q23

5