Via S A : 2022 Annual Report

2022ANNUAL

REPORT

summary

1. Introduction
Message from the Leadership...	04
About the Report	06
Highlights from 2022	07

2. Profile
Via	09
Strategic Ecosystem	10
Our Figures	12
Our Brands	13
Our Culture	14

3. Governance
Governance Structure	16
Compliance Program	21
Risk Management	24
Data Security and Privacy	25
Investor Relations	26

4. Sustainability
ESG Governance	28
Material Topics	29
Strategic Plan	30
Commitments	31
Business Model and Value
Generation	32

5. People and Culture
Employees Profile	34
Corporate Culture	35
Employee's Journey	38
Diversity & Inclusion	43
Health and Safety	52

6. Operational Eco-efficiency

Circular Economy	...........................57
Energy	62
Emissions	64

7. Responsible Chain
Responsible Chain	67
Bartira's Supply Chain	68
Security Professionals	68

8. Community
Relationship
Casas Bahia Foundation	70
Mobilization and Engagement of
the Operations team	72
Geographic Presence	73

9. Customer at the Center

#AllForTheCustomer	75
Customer's Digital Journey	78

10. Via Omnicanality
4x4 Model	84
Physical Expansion: arriving in
Manaus	84
Casas Bahia Marginal Tietê	85
E-commerce	86
Marketplace	86

11. Logistics
Our Logistics Model	89
Strategic Acquisition in
Logistics	91

12. Financial Solutions

Installment Plan - Buy Now,
Pay Later	94
Co-branded Cards	95
banQi	97

13. Financial Performance

Financial Highlights	101
Summarized Accounting
and Operating
Income Statement	102

14. Attachments
GRI Content Index	105
SASB Index	116
Limited Assurance
Report Issued by Independent
Auditors	118

2022 Annual Repor t • VIA

2

Luana de Moura

› Hub São Caetano

chapter 1

Introduction

2022 Annual Repor t • VIA

3

Message from the Leadership

GRI 2-22

On the financial solutions front, banQI continued its growth trajectory, reaching 6.6 million accounts and 23x per year of usage

As a consequence of all these efforts, we are once again part of the portfolios of important B3 indexes related to ESG themes: ISE (Corporate

Throughout 2022, we faced a challenging scenario in the Brazilian economy, which was even more sensitive for the retail sector, with a high interest rate environment and deteriorating inflation, demand and credit. Within this context, we maintained our actions aimed at the sustainable growth of the business, focused on the quality of the results, on the longevity and on the generation of value of

the Company.

To this end, we remain focused on our strategy of being an open platform, connected to our partners, which seeks to go beyond retail. Thus, we have reinforced our operations in the core categories of the business, in omnichannel, in customer loyalty and in increasing recurrence,

both in products and services.

In this sense, while we continue to focus on e-commerce,we have not given up investing in the expansion of our physical presence, reaching the state of Amazonas with the opening of ten stores and one DC.

As a result of this strategy, we recorded

resilience in our operation, with a drop in digital sales revenue, in line with the industry scenario, offset by an increase in physical store sales. In the marketplace, we reached around 151 thousand sellers and reached the 64 million SKUs mark.

In our logistics operation, we continue investing in technology and processes to improve our customer service. Through the acquisition and integration of two logtechs, today we have a network of over 300 thousand last-mile delivery couriers, responsible for the delivery of 72% of all our online sales.

In addition, in 2022 we started offering our

multiplatform fulfillment, a unique value proposal in the market that allows us to offer our entire logistics structure to our partner retailers. Simultaneously, we started our open sea logistics operation, offering this service to the market.

frequency. Our installment plan registered

• portfolio of R$5.5 billion, with over R$450 million in e-commerce. On this front we also continue to monetize our assets by making our expertise and advantageous credit conditions available to other players in the market.

We did all this while keeping our focus on our ESG (environmental, social and governance)

strategy. By 2022 we achieved our public goal of increasing renewable energy consumption to 50% of operations, mitigating the environmental impact of our business.

Focused on promoting diversity and creating a safe and welcoming environment, we launched the Via de Respeito Program to promote the fight against discrimination and harassment. In addition, in April 2022, Ms. Claudia Quintella Woods was elected as an independent member of the Board of Directors, the first female Board member since Via became an independent corporation, reinforcing our commitment

to diversity.

Sustainability Index), ICO2 (Carbon Efficient Index) and IGPTW (Great Place to Work Index).

Another prominent theme in our trajectory - and reinforced in 2022 - is transparency. We have adopted as a practice the disclosure of important information for understanding the business and we seek to constantly evolve in our relationship with our several stakeholders. Now, we are one of the first Brazilian companies and the first in the Retail sector to publish a Fiscal Transparency Report, sharing with our shareholders and society our numbers and the principles and values that govern our Tax Policy. To access the document,click here.

By doing so, we continue to evolve our governance and sustainability practices and materialize our commitment to add value to our stakeholders and contribute to the development of Brazil.

Executive Board

2022 Annual Repor t • VIA

4

In my friend's garden everyone happy even the ant

Poem by Paulo Leminski

NeIn this haiku, a traditional Japanese poetic format, the brilliant Paulo Leminski from Paraná says it all about ESG. It is, or has to be, the relationship among corporations, and the world. In a metaphor not as nice as the poet's, corporations are like trees. They are sown, germinate, put down roots in society, extract their energy and profits from it, and give back, or would give back, everything in the form of oxygen. ESG, Environment, Society and Governance can be as simple as that. This is how we, companies, take from and give back to society everything we need so that everyone, business and planet, can grow and remain. This is the belief of those who chose to work and live this theme.

At Via, we believe we are living in a shared universe. We know that we must minimize our environmental impact and magnify our social impact. To this end, we strive to be more diverse every day in our

environment, we seek to reinforce, every year, every moment, the idea of a circular economy. And, through the Casas Bahia Foundation, we contribute to reducing the immense inequality that still marks our country. We know that the more we believe in and exercise this purpose, the better it will be for the environment and also for the business. The more the society in which we are rooted grows and strengthens, the more we will grow, sell more, and have more customers.

This report translates Via's vision. Here, we manifest and certify our mission to grow in an environment that is sustainable, inclusive, transparent and based on solid values. We also know that we are on a long road, with sharp curves and steep climbs. There are bumpy moments and potholes along the way. But we are sure that we will keep moving forward, pursuing our goals, and reporting our data with truth. Enjoy

the reading, take a look at our numbers, and see what they are capable of when they serve a purpose.

To wrap up, another haiku by Leminski, which is also a lesson in ESG and Sustainability:

This life is a journey too bad I'm

just passing through.

Helio Muniz

Director of Communication and ESG

Chief Executive Officer of the Casas Bahia Foundation

2022 Annual Repor t • VIA

5