Hrvatski Telekom d d : wins both Ookla and umlaut awards for the best mobile network

21.9.2021

• HT again receives 'Best Mobile Network', 'Fastest Mobile Network' and 'Best Mobile Coverage' Ookla® awards, as well as umlaut's 'Best in Test' award for best mobile network
• HT's mobile network confirms its leading network status by being the best in both independent analysis; winning Ookla for the third consecutive year and umlaut for the fourth time
• The awards reflect customer experiences and are the result of HT's continuousactivities and investments in network development and quality

For the third consecutive Hrvatski Telekom has been confirmed as the best mobile network and has received Ookla® Speedtest Awards™ for the 'Best Mobile Network', 'Fastest Mobile Network' and for the 'Best Mobile Coverage' in Croatia*, and it has as well received umlaut's 'Best in Test' award for the best mobile network for the fourth time.

Consumer initiated tests on the Ookla Speedtest® platform is free and users test the network in a real environment and on their own devices, which gives the best insight into real user experience. The Ookla analysis of the results of 318,477 user initiated tests conducted on Speedtest iOS and Android mobile applications, as well as results from over 106 million scans taken at 183,337 locations, during the first half of 2021 on all major mobile operators in Croatia, confirmed that Hrvatski Telekom has both the best mobile network in Croatia, as well as the fastest and the one with the best coverage. The analysis showed that Hrvatski Telekom achieved an overall Speed ​​Score score of 83.42 (compared to 70.71 in 2020), which means that the quality of service for customers was significantly better than in 2020.

umlaut's in-depth crowd-based analysis was based on 44.4 million samples collected by 16,800 users across Croatia over a period of six months, from January to June 2021 period. Compared to previous year Hrvatski Telekom improved in an overall score by as much as 35 points, and along with winning the 'Best in test' award for the fourth time, Hrvatski Telekom achieved also the best rated broadband coverage and the highest download speeds score, strengthening further its market leadership position.

"We are in the 'connectivity' business that is technology based, digitalization driven and built on network development, but aside from these tech characteristics we go beyond just providing products and services convinced that success is defined by service quality we provide our customers with. This is why we are proud that our efforts and substantial investments in the network development and quality have been recognized and reflected in better and faster internet and mobile apps access of our customers, which has again been confirmed by results of not one, but both independent extensive analyses. Being the best once is a big achievement but repeating in then for the second and third time in a row is remarkable, and we will definitely continue building on it further", stated Boris Drilo, Member of the Management Board and Chief Technology and Chief Information Officer at Hrvatski Telekom.

After record fiber roll-out and milestone commercial 5G launch in 2020, Hrvatski Telekom in 2021 continues strongly investing in the infrastructure, developing further the 5G network which coverage reached 2 million of the population, enabling to its customers 5G GB speeds and accelerating the fiber-optic roll-out across Croatia.

About Ookla

Ookla is the world leader in internet quality access testing and analysis, with more than 12 million tests per day and over 36 billion speed tests done via the Speedtest platform by telecom users worldwide. Speed ​​Score™ is a performance measure that incorporates each provider's download and upload speeds to rank network speed performance while Coverage Score™ includes measuring the availability and footprint of each service provider within the country.

*Based on analysis by Ookla^® of Speedtest Intelligence® data for Q1-Q2 2021. Ookla trademarks used under license and reprinted with permission.

About umlaut

The independent methodology of umlaut assures a fair, transparent and neutral evaluation of the networks under test. umlaut evaluates more than 200 mobile networks in more than 120 countries worldwide with their unique scoring method. The methodology is acknowledged as the de-facto industry-standard and provides a unique measure for management and supervisory boards to compare their networks with others, and for customers to make better decisions for their subscriptions.