Hyatt Hotels : Investor Presentation

M I R A V A L A U S T I N

INVESTOR PRESENTATION

November 2020

DISCLAIMERS

FORWARD-LOOKING STATEMENTS

Forward-Looking Statements in this presentation, which are not historical facts, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include statements about our plans, strategies, outlook, occupancy, market share, the number of properties we expect to open in the future, the number of months of operations our existing liquidity is expected to fund, financial performance, prospects or future events and involve known and unknown risks that are difficult to predict. As a result, our actual results, performance or achievements may differ materially from those expressed or implied by these forward-looking statements. In some cases, you can identify forward-looking statements by the use of words such as "may," "could," "expect," "intend," "plan," "seek," "anticipate," "believe," "estimate," "predict," "potential," "continue," "likely," "will," "would" and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable by us and our management, are inherently uncertain. Factors that may cause actual results to differ materially from current expectations include, but are not limited to, the short- and longer-term effects of the COVID-19 pandemic, including on the demand for travel, transient and group business, and levels of consumer confidence; actions that governments, businesses, and individuals take in response to the COVID-19 pandemic or any resurgence, including limiting or banning travel; the impact of the COVID-19 pandemic and actions taken in response to the COVID-19 pandemic or any resurgence, on global and regional economies, travel, and economic activity, including the duration and magnitude of its impact on unemployment rates and consumer discretionary spending; the ability of third-party owners, franchisees or hospitality venture partners to successfully navigate the impacts of the COVID-19 pandemic; the duration of the COVID-19 pandemic and the pace of recovery following the pandemic or any resurgence; general economic uncertainty in key global markets and a worsening of global economic conditions or low levels of economic growth; the rate and the pace of economic recovery following economic downturns; levels of spending in business and leisure segments as well as consumer confidence; declines in occupancy and average daily rate; limited visibility with respect to future bookings; loss of key personnel; domestic and international political and geopolitical conditions, including political or civil unrest or changes in trade policy; hostilities, or fear of hostilities, including future terrorist attacks, that affect travel; travel-related accidents; natural or man-made disasters such as earthquakes, tsunamis, tornadoes, hurricanes, floods, wildfires, oil spills, nuclear incidents, and global outbreaks of pandemics or contagious diseases or fear of such outbreaks, such as the COVID-19 pandemic; our ability to successfully achieve certain levels of operating profits at hotels that have performance tests or guarantees in favor of our third-party owners; the impact of hotel renovations and redevelopments; risks associated with our capital allocation plans and common stock repurchase program and quarterly dividend, including a reduction in or elimination of repurchase activity or dividend payments; the seasonal and cyclical nature of the real estate and hospitality businesses; changes in distribution arrangements, such as through internet travel intermediaries; changes in the tastes and preferences of our customers; relationships with colleagues and labor unions and changes in labor laws; the financial condition of, and our relationships with, third-party property owners, franchisees and hospitality venture partners; the possible inability of third-party owners, franchisees or development partners to access capital necessary to fund current operations or implement our plans for growth; risks associated with potential acquisitions and dispositions and the introduction of new brand concepts; the timing of acquisitions and dispositions and our ability to successfully integrate completed acquisitions with existing operations; failure to successfully complete proposed transactions (including the failure to satisfy closing conditions or obtain required approvals); our ability to successfully execute on our strategy to expand our management and franchising business while at the same time reducing our real estate asset base within targeted timeframes and at expected values; declines in the value of our real estate assets; unforeseen terminations of our management or franchise agreements; changes in federal, state, local, or foreign tax law; increases in interest rates and operating costs; foreign exchange rate fluctuations or currency restructurings; lack of acceptance of new brands or innovation; general volatility of the capital markets and our ability to access such markets; changes in the competitive environment in our industry, including as a result of the COVID-19 pandemic, industry consolidation, and the markets where we operate; our ability to successfully grow the World of Hyatt loyalty program; cyber incidents and information technology failures; outcomes of legal or administrative proceedings; violations of regulations or laws related to our franchising business; and other risks discussed in the Company's filings with the SEC, including our annual report on Form 10-K and Quarterly Reports on Form 10-Q for the fiscal quarters ended March 31, 2020 and June 30, 2020, which filings are available from the SEC. All forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by the cautionary statements set forth above. We caution you not to place undue reliance on any forward-looking statements, which are made only as of the date of this presentation. We do not undertake or assume any obligation to update publicly any of these forward-looking statements to reflect actual results, new information or future events, changes in assumptions or changes in other factors affecting forward-looking statements, except to the extent required by applicable law. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or other forward-looking statements.

NON-GAAP FINANCIAL MEASURES

The Company refers to certain financial measures that are not recognized under U.S. generally accepted accounting principles (GAAP) in this presentation, including: net income (loss), adjusted for special items; diluted earnings (losses) per share, adjusted for special items; Adjusted EBITDA; Adjusted EBITDA margin; and Adjusted SG&A. See the "Definitions" section, for additional information and reconciliations of such non-GAAP financial measures.

ACCOUNTING STANDARDS UPDATE (ASU 2014-09), REVENUE FROM CONTRACTS WITH CUSTOMERS

Reported financial results referenced in this presentation for years 2015 and prior do not reflect the adoption of the new revenue recognition standards that went into effect in 2018. For additional information regarding these changes, please refer to the discussion of these changes in the Appendix at the end of this presentation and our most recent form 10-K and form 10-Q filings.

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KEY INVESTMENT CONSIDERATIONS

1		Global hospitality company focused on
		the high-end traveler

2		Long-term strategy positioned to
		deliver earnings growth

3		Progressing towards asset-lighter
		business model

4		Substantial balance sheet capacity and
		liquidity

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HYATT AT A GLANCE

BRANDS

21

HOTELS

924

SYSTEM-WIDE

ROOMS

226,674

SYSTEM-WIDE ROOMS BY TYPE

Franchised

34%

Managed

59%

O&L

7%

SYSTEM-WIDE ROOMS BY

GEOGRAPHY

EAME/SWA

13%

ASPAC

19%

Americas

68%

BUSINESS MIX (1)

Group	Business
Transient
30%	25%

Leisure

Transient

45%

SYSTEM-WIDE ROOMS BY CHAIN

SCALE (2)

Luxury

Upscale 25%

30%

Upper

Upscale

45%

Data as of 12/31/2019. Total rooms do not include vacation ownership, residential, condominium units, or branded spas and fitness studios.	4
(1)	Business mix reflects estimated percentages of system-wide room revenue.
(2)	Rooms by chain scale reflects estimated percentages based on Smith Travel Research classifications.

FOCUSED ON HIGH-END TRAVELERS

% of System-wide Rooms

24%

LUXURY

45%

UPPER UPSCALE

30%

UPSCALE

1%

OTHER

As of 12/31/2019. Chain scale defined by Smith Travel Research excluding brands classified as "other" above.

Caption by Hyatt, UrCove, and tommie brands have no system-wide units as of 12/31/19.

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HYATT'S LONG-TERM GROWTH STRATEGY

MAXIMIZE

OUR CORE BUSINESS

INTEGRATE

NEW GROWTH

PLATFORMS

OPTIMIZE

CAPITAL

DEPLOYMENT

High-quality, differentiated brands and experiences that command

a premium and drive loyalty with consumers [RevPAR growth and Index]

Superior hotel economics that attract owners and drive development

[Net rooms growth] [Margin opportunities]

Complementary investments and collaborations which expand the World of Hyatt platform [Premium revenue realization] [New lines of business]

• Lifestyle hotel brands [Two Roads Hospitality]
• Wellness / mindfulness [Miraval and Exhale]
• Alternative accommodations [Destination Residential Management]
• Tailored travel experiences [FIND]
• Travel alliances [Small Luxury Hotels] [American Airlines]

Drive growth and enhance returns while maintaining investment capacity

[Accelerate earnings mix shift]

• Disposition of owned & leased real estate
• Reinvestment in new growth engines
• Return of capital to shareholders

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HYATT'S PORTFOLIO HAS GROWN SIGNIFICANTLY

Total Rooms

(rounded to nearest thousand)

~3.5% CAGR

(2008-2012)

133

116

~7.7% CAGR

(2013-2019)

226

145

2008

2012

2013

2019

International 32%

Select Service 19%

Managed(1) 86%

Franchised 14%

International 39%

Select Service 30%

Managed(1) 66%

Franchised 34%

1Managed rooms include owned & leased portfolio.

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Hyatt acquired 11,958 Two Roads rooms in 2018. Total rooms do not include vacation ownership, residential, condominium units, or branded spas and fitness studios.

FEES HAVE GROWN AT DOUBLE-DIGIT PACE

Managed & Franchised Rooms(1)	Total Management & Franchise Fees(2)
	$ millions

	210,884
91,415
2009	2019

$608

$223

20092019

1Managed & Franchised rooms do not include owned & leased portfolio, vacation ownership, residential, branded spas and fitness studios, and approximately
1,500 condominium units.	8

2Reflects third-party Managed & Franchise and Other fees, as reported in our consolidated financial statements.

ROBUST PIPELINE REFLECTS OWNER PREFERENCE

Rooms Pipeline Growth Projected System-wide Rooms

~101,000	~327,000
	~226,000

~27,000	~101,000

2009	2019	Rooms	Pipeline	Projected System-
		(at 12/31/2019)		wide Rooms

Total Pipeline = Estimated Management & Franchise Fees of

+$255M

The Company's forecast is based on a total management & franchise fee estimate that reflects all stabilized fees for any pipeline hotels in 2020 and beyond.
The Company's forecasts are based on a number of assumptions that are subject to change and many of which are outside the control of the Company.	9
If actual results vary from these assumptions, the Company's expectations may change. There can be no assurance that the Company will achieve these results.

PIPELINE REFLECTS SIGNIFICANT GROWTH, DIVERSIFICATION

Rooms Pipeline by Contract Type	Rooms Pipeline by Region	Rooms Pipeline by Hotel Type
(at 12/31/2019)	(at 12/31/2019)	(at 12/31/2019)
Owned,
Leased and
JV
2%
	EAME/SWA
Franchised	24%	Select
30%
ASPAC	Service
	42%	40%
		Full Service
Managed	Americas	60%
68%
	34%

Total rooms do not include vacation ownership, residential, condominium units, or branded spas and fitness studios.
The Company's forecasts are based on a number of assumptions that are subject to change and many of which are outside the control of the Company. If actual results vary from these assumptions, the	10
Company's expectations may change. There can be no assurance that the Company will achieve these results.

OUR EVOLVED CAPITAL STRATEGY MARCH 2019

1. Monetize additional owned assets
2. Provide funds for future growth investments
3. Accelerate towards greater fee-based earnings

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ACCELERATING TOWARDS GREATER FEE-BASED EARNINGS

Adjusted EBITDA† by Business Mix

2009

2016

2019

	M&F			M&F		O&L
	37%
O&L		O&L	43%		M&F
			43%
				57%
63%		57%

M&F Contribution(1)	M&F Contribution(1)
+600 bps	+1400 bps
	Over 3 Years

Earnings composition percentages above exclude Corporate & Other and eliminations. Illustrative business mix in March 2022 assumes successful completion of $1.5 billion disposition plan and some
level of reinvestment of disposition proceeds.
The Company's forecasts are based on a number of assumptions that are subject to change and many of which are outside the control of the Company. If actual results vary from these assumptions, the	12
Company's expectations may change. There can be no assurance that the Company will achieve these results.

1M&F Contribution consists of Americas, EAME/SWA, and ASPAC reportable management & franchising segments.

HYATT'S COMMITMENT TO ASSET SELL-DOWN

Expanded $ 1.5B permanent sell-down commitment results in meaningful reduction in asset base

Anticipate average EBITDA valuation multiple to approximate 13x-15x

Estimated tax impact of approximately 15% on average

Anticipated benefits of disposition activity include:

Higher mix of fee-based earnings

Lower earnings volatility

Lower ongoing maintenance capex

The Company's forecasts are based on a number of assumptions that are subject to change and many of which are outside the control of the Company.	13
If actual results vary from these assumptions, the Company's expectations may change. There can be no assurance that the Company will achieve these results.

HYATT'S PROGRESS ON CAPITAL STRATEGY COMMITMENT

Permanent Sell-Down Progress to Date

Since March 2019 | $ millions, pre-tax

Property adjacent to Grand Hyatt San Francisco	2Q19	~$ 120
Hyatt Regency Atlanta	3Q19	~$ 355
Grand Hyatt Seoul	4Q19	~$ 481

~21.5x	TOTAL
EBITDA†	~$956M
Multiple1	in 2019

1The Company's multiples are based on forward annual EBITDA estimates.	14

PROACTIVE ACTIONS TAKEN IN 2020 TO PRESERVE CASH FLOW

• Reduced capital expenditures by at least $125M, a 50% reduction from original expectation of approximately $250M
• Reduced corporate selling, general and administrative expenses through various actions, including reducing payroll through furloughs, salary reductions, and permanent reductions, as well as eliminating allnon-essentialspending
• Implemented various contingency plans across entire portfolio of properties,including reducing staffing, closing food and beverage outlets, and other cost-savingmeasures
• Reduced costs related to certain system-wide expenses we incur on behalf of our third-partyowners related to marketing, sales, reservations and technology, with the goal of providing relief to third-partyowners during this period of suppresseddemand
• Discontinued all share repurchase activity effective March 3, 2020 and suspended quarterly dividend program through the first quarter of 2021
• Have taken steps to support third-party hotel owners through this period, such as suspending services and brand standards changes with cost implications, waiving and reallocating reserves for furniture, fixtures and equipment replacement, and negotiating reductions in costs from third parties

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SUBSTANTIAL BALANCE SHEET CAPACITY AND LIQUIDITY

Weighted Average Maturity: ~4.7 years1

As of 9/30/2020 | ($ in millions)

$800
$700
$600									Senior Notes		Other Debt (Secured)
$500									$450						$450
								5.375%	$400			$400		5.750%
$400						$350				4.850%			4.375%
					3.375%
$300				$250
			5.375%
$200
$100																$109
$2		$10	$10	$10	$11	$11	$11	$10	$11	$11	$12
$0
2020	2021	2022	2023	2024	2025	2026	2027	2028	2029	2030	2031+

• As of September 2020, Hyatt has total liquidity and borrowing capacity of about $3.6B
• Hyatt believes it has adequate existing liquidity to fund operations for over 36 months at third quarter 2020 demand levels

1 Weighted average maturity for Senior Notes as of 9/30/2020 Bond Issuance
The Company's forecasts are based on a number of assumptions that are subject to change and many of which are outside the control of the Company. If actual results vary from these	16
assumptions, the Company's expectations may change. There can be no assurance that the Company will achieve these results.

H Y A T T R E G E N C Y A D D I S A B A B A

APPENDIX

DEFINITIONS

Adjusted Earnings Before Interest Expense, Taxes, Depreciation and Amortization (Adjusted EBITDA) and EBITDA

We use the terms Adjusted EBITDA and EBITDA throughout this presentation. Adjusted EBITDA and EBITDA, as the Company defines them, are non-GAAP measures. We define consolidated Adjusted EBITDA as net income (loss) attributable to Hyatt Hotels Corporation plus its pro rata share of unconsolidated owned and leased hospitality ventures Adjusted EBITDA based on its ownership percentage of each owned and leased venture, adjusted to exclude the following items:

• interest expense;
• benefit (provision) for income taxes;
• depreciation and amortization;
• amortization of management and franchise agreement assets constituting payments to customers (Contra revenue);
• revenues for the reimbursement of costs incurred on behalf of managed and franchised properties;
• costs incurred on behalf of managed and franchised properties;
• equity earnings (losses) from unconsolidated hospitality ventures;
• stock-basedcompensation expense;
• gains (losses) on sales of real estate;
• asset impairments; and
• other income (loss), net

We calculate consolidated Adjusted EBITDA by adding the Adjusted EBITDA of each of our reportable segments and eliminations to corporate and other Adjusted EBITDA. Our board of directors and executive management team focus on Adjusted EBITDA as a key performance and compensation measure both on a segment and on a consolidated basis. Adjusted EBITDA assists us in comparing our performance over various reporting periods on a consistent basis because it removes from our operating results the impact of items that do not reflect our core operations both on a segment and on a consolidated basis. Our president and chief executive officer, who is our chief operating decision maker, also evaluates the performance of each of our reportable segments and determines how to allocate resources to those segments, in significant part, by assessing the Adjusted EBITDA of each segment. In addition, the compensation committee of our board of directors determines the annual variable compensation for certain members of our management based in part on consolidated Adjusted EBITDA, segment Adjusted EBITDA, or some combination of both. We believe Adjusted EBITDA is useful to investors because it provides investors the same information that the Company uses internally for purposes of assessing operating performance and making compensation decisions and facilitates our comparison of results before these items with results from other companies within our industry.

Adjusted EBITDA excludes certain items that can vary widely across different industries and among companies within the same industry. For instance, interest expense and provision for income taxes are dependent upon company specifics, including capital structure, credit ratings, tax policies, and jurisdictions in which they operate, and therefore, can vary significantly across companies. Depreciation and amortization, as well as Contra revenue, are dependent on company policies including how the assets are utilized as well as the lives assigned to the assets. We exclude revenues for the reimbursement of costs and costs incurred on behalf of managed and franchised properties which relate to the reimbursement of payroll costs and for system-wide services and programs that we operate for the benefit of our third-party owners and franchisees as contractually we do not provide services or operate the related programs to generate a profit over the terms of the respective contracts. Over the long term, these programs and services are not designed to impact our economics, either positively or negatively. Therefore, we exclude the net impact when evaluating period-over-period changes in our operating results. We exclude stock-based compensation expense to remove the variability amongst companies resulting from different compensation plans companies have adopted. Finally, we exclude other items that are not core to our operations, such as asset impairments and unrealized and realized gains and losses on marketable securities.

Adjusted EBITDA and EBITDA are not substitutes for net income (loss) attributable to Hyatt Hotels Corporation, net income (loss), or any other measure prescribed by GAAP. There are limitations to using non-GAAP measures such as Adjusted EBITDA and EBITDA. Although we believe that Adjusted EBITDA can make an evaluation of our operating performance more consistent because it removes items that do not reflect our core operations, other companies in our industry may define Adjusted EBITDA differently than we do. As a result, it may be difficult to use Adjusted EBITDA or similarly named non-GAAP measures that other companies may use to compare the performance of those companies to our performance. Because of these limitations, Adjusted EBITDA should not be considered as a measure of the income (loss) generated by our business. Our management compensates for these limitations by reference to its GAAP results and using Adjusted EBITDA supplementally.

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DEFINITIONS

Adjusted Selling, General, and Administrative (SG&A) Expenses

Adjusted SG&A expenses, as we define it, is a non-GAAP measure. Adjusted SG&A expenses exclude the impact of deferred compensation plans funded through rabbi trusts and stock-based compensation expense. Adjusted SG&A expenses assist us in comparing our performance over various reporting periods on a consistent basis because it removes from our operating results the impact of items that do not reflect our core operations, both on a segment and consolidated basis.

Comparable Hotels

"Comparable system-wide hotels" represents all properties we manage or franchise (including owned and leased properties) and that are operated for the entirety of the periods being compared and that have not sustained substantial damage, business interruption, or undergone large scale renovations during the periods being compared or for which comparable results are not available. Hotels that have temporarily suspended operations due to the COVID-19 pandemic are included in our definition of comparable system-wide hotels. We may use variations of comparable system-wide hotels to specifically refer to comparable system-wide Americas full service or select service hotels for those properties that we manage or franchise within the Americas management and franchising segment, comparable system-wide ASPAC full service or select service hotels for those properties we manage or franchise within the ASPAC management and franchising segment, or comparable system-wide EAME/SW Asia full service or select service hotels for those properties that we manage or franchise within the EAME/SW Asia management and franchising segment. "Comparable owned and leased hotels" represents all properties we own or lease and that are operated and consolidated for the entirety of the periods being compared and have not sustained substantial damage, business interruption, or undergone large scale renovations during the periods being compared or for which comparable results are not available. Hotels that have temporarily suspended operations due to the COVID-19 pandemic are included in our definition of comparable owned and leased hotels. Comparable system-wide hotels and comparable owned and leased hotels are commonly used as a basis of measurement in our industry. "Non-comparable systemwide hotels" or "non-comparable owned and leased hotels" represent all hotels that do not meet the respective definition of "comparable" as defined above.

Constant Dollar Currency

We report the results of our operations both on an as reported basis, as well as on a constant dollar basis. Constant dollar currency, which is a non-GAAP measure, excludes the effects of movements in foreign currency exchange rates between comparative periods. We believe constant dollar analysis provides valuable information regarding our results as it removes currency fluctuations from our operating results. We calculate constant dollar currency by restating prior-period local currency financial results at the current period's exchange rates. These restated amounts are then compared to our current period reported amounts to provide operationally driven variances in our results.

Revenue per Available Room (RevPAR)

RevPAR is the product of the average daily rate and the average daily occupancy percentage. RevPAR does not include non-room revenues, which consist of ancillary revenues generated by a hotel property, such as food and beverage, parking, and other guest service revenues. Our management uses RevPAR to identify trend information with respect to room revenues from comparable properties and to evaluate hotel performance on a regional and segment basis. RevPAR is a commonly used performance measure in our industry. RevPAR changes that are driven predominantly by changes in occupancy have different implications for overall revenue levels and incremental profitability than do changes that are driven predominantly by changes in average room rates. For example, increases in occupancy at a hotel would lead to increases in room revenues and additional variable operating costs (including housekeeping services, utilities, and room amenity costs), and could also result in increased ancillary revenues (including food and beverage). In contrast, changes in average room rates typically have a greater impact on margins and profitability as average room rate changes result in minimal impacts to variable operating costs.

Average Daily Rate (ADR)

ADR represents hotel room revenues, divided by the total number of rooms sold in a given period. ADR measures average room price attained by a hotel and ADR trends provide useful information concerning the pricing environment and the nature of the customer base of a hotel or group of hotels. ADR is a commonly used performance measure in our industry, and we use ADR to assess the pricing levels that we are able to generate by customer group, as changes in rates have a different effect on overall revenues and incremental profitability than changes in occupancy, as described above.

Occupancy

Occupancy represents the total number of rooms sold divided by the total number of rooms available at a hotel or group of hotels. Occupancy measures the utilization of a hotel's available capacity. We use occupancy to gauge demand at a specific hotel or group of hotels in a given period. Occupancy levels also help us determine achievable ADR levels as demand for hotel rooms increases or decreases.

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RECONCILIATION OF NON-GAAP MEASURE: NET INCOME TO EBITDAƗ AND EBITDA TO ADJUSTED EBITDAƗ ($ IN MILLIONS)

Net income (loss) attributable to Hyatt Hotels Corporation	2009 (a)		2018		2019
$ (43)	$	769	$	766
Interest expense	56		76		75
Provision for income taxes	(8)		182		240
Depreciation and amortization	269		327		329

EBITDA	274		1,354		1,410
Contra revenue	-		20		22
Revenues for the reimbursement of costs incurred on behalf of managed and franchised
properties	-		(1,956)		(2,461)
Costs incurred on behalf of managed and franchised properties	-		1,981		2,520
Equity (earnings) losses from unconsolidated hospitality ventures	13		(8)		10
Stock-based compensation expense	19		29		35
Gains on sales of real estate	-		(772)		(723)
Asset impairments	12		25		18
Other (income) loss, net	48		49		(127)
Discontinued operations, net of tax	3		-		-
Net loss attributable to noncontrolling interests	(3)		-		-
Pro rata share of unconsolidated owned and leased hospitality ventures Adjusted EBITDA	59		55		50
Adjusted EBITDA	$ 425	$	777	$	754

(a) The Company's results for 2009 have not been restated to reflect the adoption of Accounting Standards Update (ASU 2014-09), Revenue from Contracts with Customers.

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