ibex introduced Wave iX, the definitive AI-driven digital-first customer experience (CX) and employee experience (EX) solution suite. Wave iX seamlessly integrates innovative AI-powered solutions with ibex?s CX platform to facilitate advanced, hyper-personalized, and intelligent interactions that cultivate stronger connections between brands and their customers. ibex's Wave iX solution suite harnesses generative AI (GenAI) to augment humans, insights, and actions across the end-to-end CX value chain.

Supported by automation tools for self-service, Wave iX enables CX organizations to become more productive, cost-effective, and customer centric. Wave iX combines ibex?s years of BPO operational excellence with GenAI to optimize the end-to-end CX value chain. Wave iX Customer Interactions Suite: AI technology that boosts every interaction along the customer journey, using the latest in GenAI.

Tailored to Your Brand Persona; Virtual Agents & Conversational AI; Channel Agnostic AI Engagement; and Advanced NLP. Wave iX CX Insights Suite: An end-to-end insights layer measuring real-time CX interaction data supported by a Business Intelligence team surfacing insights that drive business forward. 100% Interaction & Data Capture; Real-Time Analysis, QA, and Action; Predictive, Brand-Tailored Insights; Continuously Learning Knowledge Base; and Automated Sentiment, Intent, and Voice of the Customer.

Wave iX Agent Performance Suite: The leading AI suite for agent productivity and workflow enhancement. Integrates across the agent experience to drive enhanced outcomes for every agent action. Total Agent Performance Management; Hyper-Personalized Agent Engagement; AI Conversational Assistance, Coaching, & Optimization; and Real-Time Language Translation.