ibex announced a partnership with Genesys®, a global cloud leader in AI-powered experience orchestration, to offer next-generation omnichannel customer experience and contact center solutions. This collaboration will enable both companies to enhance and expand their CX and contact center offerings. ibex?s award-winning Wave X technology platform will integrate with Genesys Cloud CX®, an all-in-one, composable contact center as a service and employee experience solution, to deliver expanded services and capabilities to enterprise clients.

As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, turnkey AI and end-to-end journey optimization. Wave X is ibex?s AI-enabled technology platform designed to improve the employee experience for agents, contact center performance, and CX outcomes. Wave X delivers a complete CX performance solution set, designed for the contact center, by the contact center experts.