Indra Sistemas S A : 2020 Financial Information and Sustainability Report

Sustainability Report 2020

Non-Financial Reporting Statement

Sustainability Report 2020

Contents

1	Letter from the Chairman and CEO.........................................................................	4
2	Market climate, business model and strategy .........................................................	7
	2.1	Market climate and trends .......................................................................................................................	7
	2.2	Business model and strategy...................................................................................................................	9
	2.3	Sustainability and Social Impact Master Plan 2020-2023......................................................................	15
3	Good governance, ethics and transparency..........................................................	17
	3.1	Governance model for a responsible business......................................................................................	17
	3.2	Ethics and compliance...........................................................................................................................	22
	3.3	Financial and non-financial risk management........................................................................................	27
	3.4	Security of information, privacy and data protection. .............................................................................	32
	3.5	Guiding Principles on Business and Human Rights...............................................................................	34
	3.6	Responsible taxation .............................................................................................................................	36
4	Planet and Climate Change ..................................................................................	40
	4.1	Climate change......................................................................................................................................	40
	4.2	Circular economy...................................................................................................................................	45
	4.3	Environmental management..................................................................................................................	46
5	People and talent ..................................................................................................	47
	5.1	Sourcing the best talent .........................................................................................................................	47
	5.2	Encouraging the development of in-house talent...................................................................................	52
	5.3	Retaining talent......................................................................................................................................	54
	5.4	Occupational well-being and health.......................................................................................................	57
	5.5	Dialogue with employees.......................................................................................................................	58
6	Technology with impact.........................................................................................	60
	6.1	Indra's Technology and EU Taxonomy..................................................................................................	60
	6.2	Technological sustainability offering ......................................................................................................	61
	6.3	Innovation focused on sustainability ......................................................................................................	65
	6.4	Design and manufacture of products and services in line with ESG criteria ..........................................	69
	6.5	Sustainable supply chain management .................................................................................................	71
7	Society and commitment to local communities......................................................	73
	7.1	Social investment and volunteering .......................................................................................................	73
8	Stakeholder relations.............................................................................................	75
	8.1	Commitments and communication channels with stakeholders ............................................................	75
	8.2	Shareholders and investors ...................................................................................................................	77
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Sustainability Report 2020

	8.3	Clients ...................................................................................................................................................	79
	8.4	ESG indices and analysts......................................................................................................................	80
	8.5	Associations and foundations ................................................................................................................	81
9	Appendices ...........................................................................................................	84
	9.1	About this report ....................................................................................................................................	84
	9.2	Materiality assessment ..........................................................................................................................	85
	9.3	Main brands...........................................................................................................................................	88
	9.4	Value creation model: economic value generated, retained and distributed..........................................	89
	9.5	Table of non-financial indicators ............................................................................................................	90
	9.6	GRI Table of indicators ........................................................................................................................	106
	9.7	Table of contents of the Non-Financial Information Statement ............................................................	115
	9.8	Climate Related Financial Disclosure (TCFD) table ............................................................................	126
	9.9	Independent verification report ............................................................................................................	127

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Sustainability Report 2020

1 Letter from the Chairman and CEO

Fernando Abril-Martorell

Chairman and CEO

Once again, I have the pleasure of addressing you as we publish our Sustainability Report and Non- Financial Reporting Statement. In this most unusual year, we have taken significant steps to continue to improve our performance in the financial, social, environmental and corporate governance areas.

In 2020 we faced an unprecedented health and economic crisis. A situation which has put our capacity to adapt to the test and in which we have taken all the necessary measures to guarantee the safety and protection of our employees, while still maintaining the level of service and commitment to our clients. With the help and efforts of all Indra's employees during these exceptionally difficult months, and in spite of the uncertainty, we managed to maintain our activities and the continuation of the business.

In these circumstances, more than ever, our obligation is to look beyond them and search for formulas that help us to contribute to the recovery of our activity and that of our clients in a sustainable manner. For some time now, Indra has been committed to the development of people-centric technologies, which respect the rights of individuals and favour their development, while respecting the environment.

The European Green Deal and the proposed Recovery Plan for Europe recognise the role digitalisation and technology are playing as the drivers of a more sustainable growth and economic reconstruction model. An ambitious positioning in sustainability influences companies' financing capacity and is becoming increasingly important to attract and retain talent, differentiate themselves and build client loyalty by finding new solutions to improve their social and environmental impact, and improve social well-being in the long term.

For this reason, our main focus remains innovation and the development of technologies which have a positive social impact, whether that be to drive more sustainable mobility, the energy transition and the fight against climate change, cities that have greater respect for the environment, strengthening participative democracy or the protection of individuals and infrastructures. Technology is a key tool in the transformation of the world and we are committed to contributing to sustainable development through technology, generating long-term value for our clients, shareholders and employees and in the wider sense for the communities where we have a presence.

"We are committed to contributing to sustainable development through

technology"

Establishing the Sustainability Committee at the heart of the Board of Directors has been a strong driver in our sustainability performance. The Committee played a key role in 2020 in the review and approval of, among others, the Sustainability Policy, the new Sustainability and Social Impact Master Plan and the new Human Rights Policy.

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Sustainability Report 2020

Our new Sustainability Master Plan has established a roadmap to ensure that we progress in our transformation into a more sustainable company and in driving technologically advanced solutions to improve the sustainability of our clients.

Our ambition is to become the reference technology company in terms of sustainability and the fight against climate change. Thanks to all the initiatives implemented we are proud to have been recognised by S&P with a gold medal in terms of sustainability, the second-best company in our sector worldwide. The sustainability indexes have also valued our efforts and our ratings have improved by nearly 30%, which makes us one of the leaders in our sector globally.

"We are proud to have been recognised by S&P as a "Gold Class" company in terms of sustainability, the second-best company in our sector worldwide"

In 2020, we also achieved some ambitious science-based targets for reducing emissions to be carbon- neutral in 2050 and placing us at the forefront of the transition towards a net zero carbon economy. We want to be the technological ally of our clients in the fight against climate change and that aspiration starts by minimising our own carbon footprint, as well as developing new products and services to help our clients improve their environmental performance.

As part of our commitment to responsible business we continue to encourage a highly demanding ethics and compliance culture in our own company. In the last few years, we have considerably strengthened the resources and capacity to take action in the Compliance Unit and we have encouraged knowledge of respect for legality and the internal regulations among our employees and collaborators to eradicate any possible non-ethical or irregular behaviour. The new update of the Code of Ethics and Legal Compliance, and the reinforcement of the training plans not only aimed at our employees, but also at our suppliers are a clear example of our desire to continue to encourage the highest standards in terms of ethics and compliance. This report provides a detailed account of the measures adopted by the company in the areas of ethics and compliance.

We have an exceptional team in place to make our aspirations a reality and achieve the goals we have set ourselves. This year, more than ever, I want to recognise all the employees at Indra who, in such adverse circumstances, driven by our vocation of customer service, have demonstrated an exemplary level of commitment and effort. I would also like to thank our clients for their constant confidence, and particularly in 2020, their understanding and willingness to adapt to a new way of working and provision of services. And lastly, both I and the Board of Directors would like to extend a special thank you to all of our shareholders for continuing to place their trust in us.

Fernando Abril-Martorell

Chairman and CEO of Indra

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