People. Place. Planet. Our ambitions for 2025 and beyond

InvoCare's purpose - 'honouring life, celebrating memories for generations' - intersects in a genuine and direct way with our maturing commitments to our Environment, Social and Governance

(ESG) goals and five-year strategic plan.

People. Place. Planet.

Building on a long, rich heritage, we are now combining generations of experience and care for our client families and engagement in our local communities, with material investment in our Sustainability Strategy and its programs.

Our aim is to ensure InvoCare is here for generations to come, as a responsible and active industry leader across the core sustainability areas of People, Place and Planet.

We recognise both the huge opportunities and the substantial challenges that go hand-in-hand with achieving genuine ESG progress in our business - an international footprint, hundreds of premises and facilities, large vehicle fleets, energy-intensive operations, a diverse workforce with considerable safety responsibilities and our commitments to community.

During 2021, a materiality assessment and the subsequent design of our new Sustainability Strategy were major milestones, sharpening our focus on the priority areas where we can make a real difference. The materiality assessment - a critical first step - engaged our businesses, employees and external stakeholders in the conversation and gave us some national and international context to better understand the sector's ESG performance. Our resulting refined ESG objectives now align to seven of the United Nation's Sustainable Development Goals (SDGs) and are closely integrated with our overarching InvoCare business strategy, with an initial focus on "Raising the Bar".

The enhanced Sustainability Strategy already has excellent traction with the Board and Executive Leadership Team, supported by our capital commitments in operating budgets and our new Innovation Hub. The Hub is a platform for InvoCare to connect with start-ups, researchers, not-for-profits and other partners to bring innovation to the sector. Through the Hub, we have already made an investment in Memories, an innovative digital legacy platform, and partnered with Violet, a not-for-profit organisation which helps people talk about and prepare for the end-of-life. Importantly, our teams and stakeholders will have a clear 'line of sight' to the contribution sustainability initiatives make to our success and our future.

Our strategic initiatives are aimed at delivering exceptional service to our client families, satisfactory returns to our shareholders, and sound capital management and commercial integrity remain critical focus areas.

The ongoing pandemic continued to underscore the vital role InvoCare businesses play in our communities across Australia, New Zealand and

Singapore. Uncertainty and disruption significantly increased operational complexities, including our teams' efforts to support and care for families and clients in the face of ever-changing restrictions. It is a credit to everyone that we recorded improved customer satisfaction across all of our businesses, doing so safely and in line with our values. We are continuing to build on the lessons learned and many sustainability-related innovations from the past two years.

InvoCare's Sustainability Strategy is a roadmap to our 2025 ambitions and beyond - our thanks to all who had input to its development. We are proud to launch it in this report, and to share updates on progress made during 2021 on existing programs.

Bart Vogel ChairOlivier Chretien

Chief Executive Officer

2021 highlights and achievements

People

  • c Health and Safety Strategy launched, aimed at developing and delivering innovative, sustainable interventions that promote team member safety and reduce injury, illness and fatal risk.

  • c LTIFR decreased 22 per cent from 2020.

  • c Training and development enhanced online, building leadership bench strength and skills.

  • c Design and implementation of our Evolve Frontline Management Development Program, with over 50 participants completing the program in 2021.

  • c Our customer experience continued to improve with a leading +80.1 NPS and we partnered with Memories to offer client families an innovative digital way to honour and celebrate loved ones.

Place

  • c Inclusive funerals offering expanded to reflect diversity of our local communities, including a new location for Galaxy Funerals in Burwood, NSW.

  • c Ongoing capital investment in asset revitalisation, operational workflows and shared services including new facilities in Albion Park Rail, Cairns, Tullamarine, and Victor Harbor.

  • c Memorial parks welcomed community commemoration events for Father's Day and ANZAC Day, adapting the approach to these due to COVID restrictions.

  • c On White Ribbon Day we promoted caring and respect, with local events and a moving tribute from our White

    Ladies in Sydney's Martin Place.

  • c Launched a partnership with Violet, a not-for-profit working to reduce regretful outcomes in the last stage of life for Australians, caregivers and families.

Planet

  • c Sustainable product and service options continued to develop, catering for client interest in eco-friendly offerings and targeting potential reduction of environmental impact from our operations.

  • c Solar panel installation was completed at our

    Malaga operations centre in Western Australia.

  • c Electric vehicle trials are under way in Australia and New Zealand.

InvoCareSustainability 2021 4

2021 performance

Dimension of sustainabilityAspects

Metric

High-risk category contracts committed to compliance with fair work provisions (new contracts)

Modern slavery risk mitigationMinimising gas and electricity consumptionMinimising carbon emissions

EnergyReduced by 11.6%Reduced by 1.6%Emissions

*Commenced a full inventory verification of fuel sources

2020 actual

N/A

+79.4

60:40

TBD

N/A

2021 goal

100%

+80

Reduce by 10%Within 60:40

20%

TBD

TBD

8.6%

>10%

2021 actual

Target was met Actual 100%Target was met

Actual 80.1

Target was met Reduced by 22%

Target was nearly met

Actual 61 women: 39 men

Target was nearly met Actual 21%

Pending*

Pending*

Target was met actual 11.2%

InvoCareSustainability 2021 5

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Invocare Limited published this content on 29 March 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 29 March 2022 04:23:07 UTC.