Source:ManagementAuthor:2013-10-16

  The highly concerned "Sixth National After-Sales Service Evaluation Conference and Service Creating New Value Forum" held recently in Beijing. On the Award Ceremony, Jiangling Motors Co., Ltd. (JMC in abbreviation) was honored as "National Top Ten After-Sales Service Units". In the meantime, JMC employee Mr. Yuan Wenquan received the title of "National After-Sales Special Contribution Figure".
   "The Sixth China National After-Sales Service Evaluation Activity" co-organized by General Chamber of Commerce and China Foundation of Customer Protection has attracted the involvement of over four hundred enterprises with different ways of participation. The organizing committee's evaluation was based on the only criteria of China after-sales service-Commodity After-Sales Service Evaluation System. 
   JMC endeavors as always to become the first service brand in the field of domestic commercial vehicle. To achieve this target, JMC developed JMC cares - an individualized service system taking the advanced Global Service System- Ford "Service 2000" as a reference. JMC also initialized the professional service mode in China to serve commercial vehicle customers in a way sedan owners enjoy.
   Every service staff will receive systematic and comprehensive trainings from JMC before starting their career. There is a stringent service standard during the whole service procedure, from the coming in of a customer to the recommendation, selection, purchasing and after-sales. Meanwhile, the after-sales staffs are under scientific evaluation by JMC in form of CVP project (Customer View Point) and special guest evaluation system (the third party's secret visiting and investigation system).
  In addition, JMC holds customer service competition every year aiming at arousing the servicing enthusiasm of after-sales service staffs and improving their technical level. Therefore, JMC has cultivated a good number of skilled and capable service staffs for dealers all over China. At the same time, an upbeat atmosphere of understanding theories, acquiring skills and exercising abilities has been formed in JMC. This laid a sound foundation for providing quality services for customers.
  The high quality service system helps JMC win customers' satisfaction. The outstanding customer satisfaction and a number of awards JMC received also guaranteed its sales volume. 

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