KPJ Healthcare Berhad : Sustainability Report

Delivering What Matters to You

SUSTAINABILITY REPORT 2021

KPJ Healthcare Berhad

Commemorating 40 Years of Delivering What Matters to Our Stakeholders

KPJ HEALTHCARE BERHAD

OUR VISION

The Preferred Healthcare Provider

Our fundamental purpose is the delivery of exceptional diagnosis, health treatment and care to all our patients. We are dedicated to being the preferred provider of healthcare through the innovative use of technology and by tapping the expertise of experienced consultants as well as well-trained medical and non-medical employees who collaborate to offer the best diagnosis and treatment plans wherever we operate.

OUR MISSION

Deliver Quality Healthcare Services

Our mission is to improve the health of the people and the communities we serve in all markets that we operate in.

Led by skilled and caring medical staff, we are consistently focused on clinical excellence and innovative technology for superior patient outcomes.

OUR CORE VALUES

Values That Guide Us

We are guided by our five Core Values which underpin our dedication to "Care for Life". It is our hope that through these five Core Values, we can maintain and grow KPJ's patient-centric healthcare services focused on compassionate care.

Ensuring Safety

Striving for Continuous Improvement

DELIVERING WHAT MATTERS TO YOU

Our Sustainability Report this year, which carries the tagline, "Delivering What Matters to You," aptly sums up how the team at KPJ continues to demonstrate a spirit of excellence by way of our sustainability endeavours, going above and beyond expectations, to deliver what matters to our diverse stakeholders.

While 2021 marked KPJ's 40th year of existence as a private healthcare operator, we did not dwell on any celebratory activities given the severity of the COVID-19 challenges that we had to contend with. Instead, we commemorated the year by maintaining a laser-focus on doing what we do best - caring for life. As we worked diligently to elevate patient care, we also focused our efforts on championing the agenda of sustainability across our organisation and among our people by balancing out our economic ambitions with social and environmental considerations. As a result of the concerted efforts of our people, the Group made decent strides forward on the Economic, Environmental and Social (EES) fronts in 2021.

Today, a reinvigorated KPJ continues to grow from strength and is well positioned to continue creating sustainable value for our diverse stakeholders by way of our EES efforts. As we move forward as the biggest private hospital group in Malaysia by bed count capacity and a regional healthcare player focused on delivering world-class healthcare services across five nations, we remain committed to upholding the agenda of sustainability and embedding it in greater measure within KPJ.

Delivering Service with CourtesyExercising Professionalism at All Times

NAVIGATION ICONS

Performing Duties with Integrity

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Inside this Report

ABOUT THIS REPORT

2021 KEY HIGHLIGHTS 3

JOINT LEADERSHIP 4 STATEMENT

OUR SUSTAINABILITY VALUES

The 4 Values 11

MPSG and Aligning with 12 UN SDGs

SUSTAINABILITY AT KPJ

Sustainability Governance 14

Sustainability Goals 15

Our Strategic Progress 16

Sustainability Materiality 21

Stakeholder Engagement 22

OUR SUSTAINABILITY IMPACTS

Economic

Ethics and Intergrity 30

Compliance 33

Patient Satisfaction 34

Delivering Safe and Excellent 38 Clinical Services

Driving Efficiency with 43

Innovation and Technology

Access to Quality Healthcare 45

Economic Perspective 49

Data Privacy and Security 55

Environmental

Waste Management 58

Water Management 60

Energy Management 61

Climate Change 62

Social

Community Outreach 70

Training and Career 74 Development

Employee Engagement, Diversity 83 and Inclusion

Occupational Health and Safety 89

APPENDICES

Employees Performance Data 98

Group Directory and Network 102

GRI Content Index 104

PG. 28

PG. 56

PG. 68

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Sustainability Report 2021

KPJ Healthcare Berhad

About this Report

About this Report

SUSTAINABILITY REPORT

OUR COMMITMENT TO UPHOLDING SUSTAINABLE DEVELOPMENT Today, the agenda of sustainability is gaining greater momentum within the Group as we continue to elevate sustainability efforts on the Economic, Environmental and Social (EES)

fronts throughout our organisation. Built upon KPJ's Six Capitals, our EES framework serves as the foundation for the Group's long-term commitment to upholding sustainable development.

REPORTING SCOPE AND BOUNDARY This Report, which covers the period 1 January to 31 December 2021, aims to provide a reliable and transparent account of KPJ's sustainability activities throughout the year. It covers the sustainability activities implemented throughout the Group's hospital operations in Malaysia which contributed 96% of the Group's revenue for financial year 2021.

All quantitative environmental data featured in this report is derived from collated data from the Group's 19

Malaysian Society for Quality in Health or MSQH-accredited hospitals.

REPORTING GUIDELINES

This report has been prepared in accordance with the GRI Standards and closely adheres to the guidelines of Bursa Malaysia's Sustainability Reporting Guide and FTSE4Good Bursa Malaysia Index criteria. The Group's EES efforts also continue to be guided by the United Nation's Sustainability Development Goals (UN SDGs) and we continue to report on our contributions towards specific SDGs.

ACCURACY AND ASSURANCE To ensure that the data and information reported is accurate, KPJ has implemented strong governance controls with internal checks and measures to support our reporting process. These internal measures are in turn closely monitored internally by our KPJ Group Management Committee (KGMC) and reported to the Board of Directors on a quarterly basis. The Group continues to focus on strengthening our reporting processes internally and as such have not engaged external assurance for this report. We will continue to review the need for external assurance in the future.

Welcome to KPJ Healthcare Berhad's (KPJ or the Group) fourth annual Sustainability Report (Report) which underscores our efforts to create viable long-term value for our stakeholders by responsibly balancing out our economic ambitions with social and environmental considerations.

FEEDBACK

We welcome all feedback or queries regarding our sustainability performance. Please feel free to contact our Sustainability team [e-mail] in this regard.

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2021 Key Highlights

2021 Key Highlights

Opened 2nd Ambulatory Care Centre in Puchong

Kinrara, Selangor

- A larger section of the community will benefit from quality healthcare services

- Opens up the opportunity to expand the Group's patient base

RM1.7

million allocated for KPJUC Scholarships in 2021 and sponsored a total of 90 staff and student who pursued Post Basic

Nursing programme

Implementation of the 1st phase of the new Hospital Information System (HIS) at two pilot locations, DSH2 and DSH, as well as close collaboration with the appointed vendor to ensure the implementation strategy is carried out successfullyDeveloped a

Supplier Code of Conduct outlining KPJ's requirements for suppliers to ensure that the Group's sustainability objectives are met across the supply chain

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