Lastminute com N : Sustainability Report 2023

sustainability report

CONTENT INDEX

1. General Introduction	4		12. Customers	69
														12.1 Customer's Privacy		70
2. Letter to Stakeholders	5		12.2 Customer Care		71
														12.3 The Power of Listening		73
3. Methodological Note	7		12.4 Embarking on the Path of Sustainable Tourism:	76
														a Continuing Journey
4. Our Group	9
														13. Society	81
5. Stakeholders	12		13.1 Local Communities		83
														13.2 Suppliers, Business Partners and Industry		88
6. Materiality Analysis	17		Associations
7. Sustainability Strategy	22		14. Environment	90
														14.1 The Group's Carbon Footprint	91
8. Our Group Sustainability	26		14.2 Energy Consumption			98
Governance and Risk Management				14.3 Circular Economy		99
8.1 Governance		26		14. 4 Environmental Awareness	101
8.2 Risk Management	31
														Annex I - Key Sustainability Indicators	104
9. Our Efforts to Prevent Corruption	35
and Ensure Compliance				Annex II - GRI Content Index	108
9.1 Ethics and Compliance		35
9.2 Privacy & Cybersecurity		40		Annex III - RBI Reference Table		111
9.3 Anti-corruption	44
														Annex IV - ESG Risks, Impacts and Measures Taken	112
10. Human Rights	46
														Annex V - Inventory of CO2 Emissions	116
11. Employees	51
11.1 Our International Workforce		53		Annex VI - List of Entities Included in the		117
11.2 Diversity, Inclusion and Equal Opportunities	58		Sustainability Report
11.3 Health, Safety and Wellbeing		62
11.4 Flexible Working			64		Glossary	118
				65
11.5 Performance Management & Training and
Development

2

The delicate balance of helping people travel the world, and yet preserve it for the people who live there has become of increasing importance.

Cyril Ranque

Chairperson of the Ethics & Sustainability Committee

1. General Introduction

We are pleased to present our second lastminute.com Group Sustainability Report, which complies with the applicable Swiss Code of Obligations on transparency in non-financial matters, ensuring the accuracy and integrity of the information presented. This report marks a significant milestone in our sustainability journey and embodies our continued commitment to drive positive change.

Throughout this report you will find many different enhancements and innovations that underline our ongoing commitment with continuous improvement. To begin with, we have enhanced our materiality analysis by adopting a dual perspective, carefully identifying and prioritising critical sustainability issues that are material to both our business and our stakeholders.

In response to evolving global challenges, we are proud to introduce a new dedicated chapter outlining our Sustainability Strategy. This chapter serves as a roadmap, outlining our strategic priorities and initiatives to drive sustainable growth and create long-term value for all stakeholders.

We have also introduced a dedicated section on risk management, providing insights into the results of our project aimed at updating our Enterprise Risk Management (ERM) system to include ESG-related risks. We have included descriptions of key risks in various chapters across the report, providing a comprehensive overview of our risk landscape (please refer to the dedicated icon on the right for easy navigation through these sections).

We are also pleased to announce the inclusion of our Planet Heart initiative in our Customers section, which is dedicated to promoting sustainable travel practices and fostering a deeper connection between travellers, the environment and the local communities.

In line with our commitment to tackle climate change, we have included emissions reduction targets for the first time, in line with the Paris Agreement. These targets underline our proactive approach to reducing our carbon footprint and mitigating the effects of climate change.

We encourage you to delve into this report, which illustrates our efforts to embed sustainability in every aspect of our business. The progress made compared to 2022 are outlined in the Annex I - Key Sustainability Indicators.

Let's continue to work together towards a future where sustainability is an essential principle embraced by all.

4

2. Letter to Stakeholders

Dear all,

I am delighted to share with you the significant strides we have taken in our Sustainability journey and our ambitious targets for the year ahead. I assumed the post of Chairman of the Ethics and Sustainability Committee in May 2023, having succeeded Maria Teresa Rangheri, who played a pivotal role alongside the Sustainability team in delivering our inaugural Sustainability Report.

I share the Group's belief that sustainability is our ability to create long-term value and profitability for all its stakeholders and society, and it is imperative to adopt responsible practices that can enhance the long-term resilience of the business and ensure continued success in a changing global landscape.

In 2022, we laid the groundwork for our commitment to transparent reporting on environmen- tal, social, and governance performance. Subse- quently, in 2023, we set forth a comprehensive three-year strategy and plan, underscored by a steadfast commitment to governance, employee welfare, and environmental stewardship.

Governance remains the cornerstone of our sustainability efforts. In 2023, we established a robust three-year sustainability strategy and enhanced our materiality analysis, introducing a double perspective that enriches

our understanding of the issues most critical to our stakeholders and business. This dual approach ensures that our

5

sustainability initiatives are not only aligned with the needs of our stakeholders but also rooted in our organisational priorities.

Our dedication to our employees is foremost. In 2023, we released a new code of conduct, reaffirming our commitment to upholding the highest ethical standards across all our operations. Furthermore, we extended our flexibility measures for employees, recognising the importance of fostering a work environment that promotes work-life balance and personal well-being.

Additionally, we outlined a comprehensive plan to enhance diversity in our management and board, acknowledging the invaluable contributions of a diverse workforce to our success.

Environmental leadership remains a focal point of our sustainability agenda. In 2023, we embarked on a path to create awareness regarding sustainable tourism through the launch of Planet Heart. This platform catalyses promoting responsible travel practices and supporting environmental consciousness among our customers. Furthermore, we set partial emissions reduction targets, signalling our commitment to mitigating our environmental footprint and advancing towards a greener future.

Looking ahead to 2024, we have identified key areas to advance our sustainability agenda. Our first objective is to improve our employees' engagement and well-

being because a motivated and fulfilled workforce is essential to achieving our sustainability goals.

Our dedicated in-house team has grown, and we appointed a new Head of Sustainability and Public Affairs, Fabio Salvatore, who has made great strides in building relationships within the canton of Ticino, Switzerland where our Headquarters is based. We aim to enhance and extend our Public Affairs endeavours, strengthening our relationships with stakeholders and driving positive societal impact.

The delicate balance of helping people travel the world and preserving it for those who live there has become increasingly important. We believe that we have the foundations and structure in place to provide a launch- pad for our three-year plan to succeed in contributing to keeping that balance.

Thank you for your unwavering commitment to our sustainability journey.

Cyril Ranque

Chairperson of the Ethics & Sustainability Committee

6

3. Methodological Note

About this Sustainability Report

Through the publication of our second Sustainability Report, we aim to transparently communicate our sustainability performance and impact, demonstrate our commitment to responsible business practices and provide stakeholders with meaningful insights into our sustainability efforts.

This report meets the requirements of Article 964 of the Swiss Code of Obligations on transparency in non-financial matters and has been developed with reference to the internationally recognised Global Reporting Initiative (GRI) Standards (2021), which ensure that our disclosures meet rigorous criteria for accuracy, completeness and comparability. Annex IIprovides a breakdown of the information reported according to the performance indicators defined by the GRI.

The content also responds to the material issues identified in the first materiality analysis, conducted in 2022 and further updated in 2023 with a dual perspective, ensuring that our reporting reflects the issues most relevant to our stakeholders and our business (refer to chapter 6 for more details).

Our data collection methodology involves a comprehensive approach that integrates input from multiple sources across the organisation. These include internal reporting mechanisms, such as departmental submissions and operational metrics, as well as external data sources, including industry benchmarks and third-party assessments. The process is overseen by our dedicated Sustainability team, which ensures data integrity and consistency throughout the reporting period.

Before delving into the details of our Sustainability Report, it's important to note that although the report has not been externally audited, our commitment to responsible and transparent reporting remains unwavering. We are committed to continually strengthening the integrity of our sustainability reporting, which is carefully aligned with both regulatory requirements and industry benchmarks.

7

Document preparation and approval process

The governing body and management team has been fully involved in the process of preparing Sustainability Report, and more specifically in the following activities:

• Identification of the scope of reporting and the relevant stakeholders;
• Preparation of the double materiality analysis;
• Outline and development of the Group's Sustainability Strategy based on the material identified;
• Definition of the non-financial indicators to be reported and the timing of the information reporting process;
• Identification of the referents to be involved;
• Collection and consolidation of qualitative and quantitative data to be included in document;
• Preparation of the Sustainability Report document to be submitted to the Board of Directors for validation.

The Board of Directors of lastminute.com N.V. approved the report on 3rd April 2024. publication date was 4th April 2024 and the document is available on our corporate websitethe media section.

Scope of reporting

The scope of this report includes data and insights from fiscal year 2023 (from 1 January to 31 December) for the parent company, lastminute.com N.V., and all the subsidiaries included in its consolidated financial statements (please refer to Annex VIfor more details).

To facilitate stakeholders in evaluating the progression of our sustainability performance over time, we have also included historical data from previous years (please refer to Annex Ifor more details). In addition, we provide some forward-looking information on our sustainability goals and initiatives to demonstrate our ongoing commitment to improving sustainability practices in our operations.

We have taken a rigorous approach to minimising the use of estimates in our reporting in order to maintain accuracy and to ensure the validity of the data presented. Where estimates are used, they are clearly identified as such and we provide a transparent rationale for their use.

To ensure full understanding of the document, a "Glossary" has been included as an appendix: this contains definitions of the terms most frequently used by lastminute.com.

For any information on the Sustainability Report, please email [e-mail].

4. Our Group

lastminute.com, as the European Travel Tech Leader in Dynamic Holiday Packages, is committed to revolutionising the travel industry through technology. Our mission is to simplify, personalise, and enhance our customers' travel experi- ences, positioning ourselves at the forefront of innovation.

Headquartered in Switzerland, the lastminute.com Group has embarked on a journey of consistent growth, driven by both organic expansion and strategic acquisitions, paired with profit generation.

Our parent company, lastminute.com N.V., based in Amsterdam and listed on the SIX Swiss Stock Exchange in Zurich since 2014, provides a solid foundation for our ongoing success.

Our story

The acquisition of lastminute.com - one of the first OTAs (Online Travel Agencies) in the world - took place in December 2014 by the former Bravofly Rumbo Group, adopting the name lastminute.com N.V. over the course of 2015.

This move had been part of a long-standing Mergers and Acquisitions strategy which has also combined transformative deals like the disruptive purchase of the OTAs (Online Travel Agencies) Rumbo and weg.de. These steps enabled us to scale our business in new markets with "bolt-on" acquisitions plugging gaps in our technology or expertise.

The Group today

We are present in 58 countries and in over 20 different languages. Our well-established international and local brands

• such as lastminute.com, weg.de, Bravofly, Rumbo, Volagratis, Jetcost, Crocerissime and Hotelscan - are still present across the largest European travel markets, including the United Kingdom, France, Germany, Italy, and Spain.

The Group employs over 1,700 individuals, all dedicated to powering every step of the traveller's journey.

Our business

We operate in the resilient travel and leisure market, but as a technology company, our business is significantly powered by our digital-first business model. Put simply, we enable people to travel the world, whether that's for holidays, visiting friends and family, or business.

9

How it works

Our main business is as an OTA, a business model that came to prominence alongside the internet. Along with low-cost airlines, OTAs made package holidays (flight + hotel + ancillary services) more affordable and introduced more flexibility and choice. It enabled anyone with access to the internet the ability to create their own holiday arrangements. The flexibility to customise trips by combining preferred accommodation and modes of transportation has been made possible through our proprietary Dynamic Holiday Packages technology, providing access to millions of real-time travel combinations.

As a company we don't own any aeroplanes or hotels, but offer consumers, through our website and App, the ability to compare and mix travel options from different providers - something individual airline and hotel companies can't do.

The wide range of travel options includes flights, hotels, train tickets, car rentals, transfers, and entertainment activities, which you can book separately or in combination.

Offline support

While we try to allow our customers to manage their trips autonomously, we also have sales teams and customer services teams, based at hubs in Europe and India, who can offer customers further support, whether that's booking a trip or dealing with a cancellation.

Suppliers

Suppliers view lastminute.com as a distribution channel, not a competitor, with an increasing number of OTAs and hotel chains keen to use our services to manage their inventory effectively.

Customers

For customers, it's even simpler. They have access to a virtually unlimited inventory of travel solutions at their fingertips.

Licensed to operate

We're fully licensed and bonded to sell holiday packages with proper customer protection in the five main EU countries, and in nine other markets. In terms of Dynamic Packages, we have Financial Protection Schemes for package holidays in the UK, under ABTA and ATOL for example.

Diversified business model

Our highly distinctive approach encompasses OTA (Online Travel Agency), META, Media, and long-term partnerships including affiliations, white-label, gift cards, and corporate rewards. This versatility enables us to effectively operate across various segments, mitigating risks in both the B2C and B2B sectors and ensuring resilience in our business operations.

10