The company's core offerings are the proprietary advanced conversational AI and NLP-driven software, including advanced conversational chatbot Xenioo, and the customer support software system xDesk. Xenioo currently operates over 22,000 chatbots, handles over 10 million messages monthly, and supports over 260,000 conversations per month. The acquisition will enrich LINK's product portfolio and provide significant upsell opportunities to LINK's large customer base.
The Xenioo application is a cloud-based modern no-code / low-code experience, with a focus on the visual building of chatbots, NLP, AI training, and live agent handover. The chatbot includes support for 16 messaging and voice channels, including SMS, RCS, WhatsApp, Facebook Messenger, Instagram, Google Business Messaging, Telegram, web channel, Discord, Slack, Microsoft Teams, Voice,
"The CPaaS market has evolved beyond basic application programming interfaces (APIs) for messaging and voice capabilities to address more sophisticated use cases that can be tailored to market verticals. I am truly impressed with the innovation that Xenioo delivers to the market. Working together, we will increase our orchestration capabilities of omnichannel services, utilizing AI and NLP technologies," says
"New CPaaS use cases have emerged around telehealth, e-commerce, and retail. The acquisition of Xenioo by LINK will allow us to expand our offerings to a wider global customer base while continuing our development of new and innovative services to add value to the customer digitalization journey," says Gianandrea Terzi, CEO of Matelab.
The transaction is expected to close at the end of 2021.
[ENDS]
About LINK Mobility Group AS
LINK is a leading global provider of mobile messaging and communications platform as a service (CPaaS) solutions for increased engagement. The company serves enterprise, SME, and government customers. LINK offers a wide range of innovative and scalable mobile solutions, creating valuable digital convergence between businesses and customers, governments and citizens, platforms, and users. LINK has 47,000 customer accounts globally and exchanges more than 10 billion messages a year. LINK is listed on the
About Matelab Srl
Matelab Srl, founded in 2017 by Gianandrea Terzi and
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