LogMeIn, Inc. announced its Rescue Live Guide product has incorporated both two-way video and voice over internet protocol (VoIP) calling capabilities to its innovative co-browse functionality. Rescue Live Guide offers businesses unparalleled flexibility that doesn’t place limits on where and how users can co-browse. It allows co-browsing on any browser, any device, and any digital property, so an organization can support its customers no matter where they are in their customer journey. The addition of video and voice capabilities to Live Guide means business owners can deploy more robust, tailored, virtual support to guide their customers through products and services easily from virtually anywhere in real-time. Rescue Live Guide combines the ultimate levels of flexibility and security and can be deployed code-free, so agents can start co-browsing instantly, on any site, without making website changes. This allows businesses to see an immediate ROI. LogMeIn has added these features in response to evolving customer expectations for elevated digital support experiences due to the change in engagement habits which arose during the global pandemic. By incorporating two-way video and voice capabilities into Rescue Live Guide, the company is coupling digital collaboration via co-browse with voice and video support that creates a much more intimate and personalized experience in a virtual setting. This gives companies the ability to replicate or even replace in-person experiences with their customers through the technology. This level of engagement can impact the entire customer journey – increasing sales conversions, elevating onboarding and simplifying support. This technology also works across industries and use cases – from having sensitive financial discussions, informing considered purchases, walking through complicated apps or online accounts.