According to Raja Azmi Raja Nazuddin, group chief executive officer of
'This was among the feedback we had received so we decided to reconfigure the location of the arrival immigration counters to create more space. In our bid to live up to our service transformation into a Caring Host, we made this initiative a priority - completing it within a short duration and even relocating our Eraman Duty Free outlet,' said
'With full support from our partners, the
Passengers will now be able enjoy the spacious new processing area which is approximately 1,400 sqm. This much larger area can accommodate approximately 1,000 people comfortably at any one time, compared to fewer than 500 before. This much larger space will also prevent the immigration queue from spilling over into the corridor area that is connected to the arrival gates especially during peak periods.
With the larger space resulting from the relocation of the counters, we were also able to revamp the queueing system by implementing the snake queue system. The snake queue provides a more orderly experience as passengers queueing in a common line, as opposed to separate lines for each counter, will be able to go to the next available immigration counter more systematically. It also takes away the stress of passengers having to choose which queue line to go to and most importantly, it helps promote a shorter average wait time.
The newly revamped immigration arrival hall is also more passenger friendly with the introduction of priority lanes for disabled passengers and family with small children. There are also 10 auto-gates dedicated for Malaysian passport holders to facilitate faster clearance and ease the process. With full cooperation from Immigration to fully man the 58 counters that have been made available,
(C) 2020 Electronic News Publishing, source