May 19 (Reuters) - WhatsApp is introducing free cloud-based
API services in a push to get more businesses using the app,
Meta Platforms CEO Mark Zuckerberg announced at the
company's messaging event on Thursday.
The messaging service, which has increasingly courted
business users, is one of several platforms where Facebook-owner
Meta has launched more shopping and business-focused features.
Zuckerberg, speaking at Meta's "Conversations" event, said
the offering would mean "any business or developer can easily
access our service, build directly on top of WhatsApp to
customize their experience and speed up their response time to
customers by using our secure WhatsApp Cloud API hosted by
Meta."
WhatsApp already has an API, or type of software interface,
for businesses to connect their systems and engage in customer
service chats on the service, which generates revenue for Meta.
Meta, which bought WhatsApp for $19 billion in a landmark
2014 deal, said that businesses would not be able to message
people on WhatsApp unless they have requested to be contacted.
WhatsApp also said on Thursday it was planning to provide
optional paid features as part of a new premium service for
users of its specialized business app, which is geared at small
businesses.
Those features, which are still being developed, will
include options to manage chats across up to 10 devices and
customized click-to-chat links that businesses can post on their
websites and share with customers.
Uber CEO Dara Khosrowshahi, speaking in a session
with Meta Chief Operating Officer Sheryl Sandberg at the
conference, said a third of the users ordering rides via
WhatsApp in India are new customers.
The ride-hailing company, which launched its WhatsApp
chatbot in December, is now planning to further customize the
service starting for users in and around Delhi and expanding to
markets like Brazil, he said.
(Reporting by Elizabeth Culliford in New York and Katie Paul;
Editing by Lisa Shumaker)