Nayax Ltd. announced the opening of a new Technical Support Center for the US market. Since the opening, Nayax has immediately seen enhanced support quality, reduced call times and increased customer satisfaction from significantly extending support resources. This additional new tier 1 Technical Support Center reflects Nayax's mission to put the customer at the center of its operations.

Nayax's significant growth over the past few years has led to increased and ongoing demand for customer support. With cross company efforts, Nayax has taken initiatives to further enhance the customer experience, such as creating step-by-step guides that can be easily accessed online, YouTube videos that address the most common problems that customers face, and communicating product updates via several different channels, helping customers become more self-sufficient. Nayax has also worked to automate several onboarding processes, such as the newly released customer transfer portal and the indirect purchase landing page, which will help reduce calls to various teams in the coming weeks, and ultimately decrease wait times for customers calling in for technical support.

This infrastructure will allow Nayax to scale with continued growth and not compromise technical support responsiveness.