Integration of
Hilversum,
Availability of this release will be rolled out globally starting with
Single Pane of Glass
NEC's integrated UNIVERGE BLUE CONNECT and ENGAGE upgrades standard business operations by combining UCaaS and CCaaS into a single pane of glass which includes voice, video conferencing, file sharing and backup, multi-channel contact center and more.
With the unification of CONNECT and ENGAGE, customer care agents get the necessary tools and functionalities to track and enhance communications, while promoting upgraded customer satisfaction and first-call resolution. From call queues, contact directories, and active call routing, contact centre agents are empowered to enhance CX and loyalty.
"The integration of CONNECT and ENGAGE provides smoother workflows and all the collaboration features our end users need for internal communication. Customer-facing employees get advanced voice handling tools and can leverage those collaboration features to work with other employees, ensuring positive interactions with customers."
Smoother Workflows
NEC's new solution offers anywhere, anytime teamwork. The solution bolsters capacity for hybrid workforces in a single user interface. In addition to advanced call handling capabilities, businesses gain greater visibility into employees' performance.
The unified solution includes homeworking video conferencing and simplifies administration by providing an interface for adding and managing users with a single sign-on. During seasonal fluctuations, contact centre operations can add more agents with just a few clicks. The responsive platform expands to meet the communications needs of small-to-medium sized businesses, as well as large enterprises.
For more information please contact NEC Enterprise Solutions:
In the
Jim Eagers
Tel: + 44 (0)115 969 5728
jim.eagers@emea.nec.com
Rest of EMEA:
Tel: +31 35 689 1521
robert.van.amerongen@emea.nec.com
About NEC Enterprise Solutions
NEC Enterprise Solutions provides IT & Communication solutions to small, medium and large enterprises in both the private and public sectors. Designed for open connectivity, high availability and flexible growth, our innovative solutions incorporate the latest voice, data and video technologies and enable real-time, collaborative working, increased productivity and customer satisfaction. Our servers, storage solutions, software and virtualized workstations enable businesses to maximize operational efficiency, performance and profitability.
NEC Enterprise Solutions serves its customers across EMEA (
For more information, please visit: http://www.nec-enterprise.com
About
For more information, visit NEC at http://www.nec.com
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Company
Contact Person: Jim Eagers
Email: jim.eagers@emea.nec.com
Phone: 0115 969 5700
Address:Innovation House,
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Website: www.nec-enterprise.com/
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