2022

CONSOLIDATED STATEMENT OF NON-FINANCIAL INFORMATION

SUSTAINABILITY REPORT

NH Collection Milano City Life

Milan, Italy

Shareholder Structure
Appendix VI: Independent Verification Report
Senior Management and Board Remuneration
Appendix V: Index of GRI Standard contents
Management Committee
Appendix IV: Table of Contents Non-FinancialReporting and Diversity Law 11/2018
Board of Directors of NH Hotel Group Board Committees
Appendix II: European Taxonomy
Appendix III: Recommendations of the Task Force on Climate-RelatedFinancial Disclosures (TCFD)
4 CORPORATE GOVERNANCE
Appendix I: Table of Indicators
NH Hotel Group strategy
APPENDIX
NH Hotel Group Business Model
13
Our vision and culture
NH HOTEL GROUP BUSINESS MODEL
European Union Taxonomy of sustainable activities
11 AWARDS TO NH HOTEL GROUP IN 2022
12 PRINCIPLES GOVERNING THE PREPARATION OF THE
CONSOLIDATED NON-FINANCIALINFORMATION STATEMENT
2 ABOUT THE NON-FINANCIALINFORMATION STATEMENT
3
CHAIRMAN AND CEO'S MESSAGE Chairman's Message
CEO's Message
1
2022
CONSOLIDATED STATEMENT OF
NON-FINANCIALINFORMATION
SUSTAINABILITY REPORT
OUR PRESENCE IN THE WORLD 2022
MILESTONES 2022
UP FOR PEOPLE 10.1 Employees
People Strategy
Quality job creation and talent retention Culture of diversity, equality and inclusion A team with the same opportunities Training: NH University
Employee Engagement
Flexibility and work-lifebalance:from the 'new way of working' to the "hybrid model"
Internal communication
Health, safety and wellbeing at work Turnover, absenteeism and terminations
10.2 Customers
Commercial model: Boosting Business
NH Experience for individualand professional customers Evolution of qualitymeasurement tools in 2022
Single Customer Service Center Tools
10.3 Communities Hotels with a Heart
Together with Love:Corporate Volunteering Employability programs: promotion of youth employment
10

5 ETHICAL COMMITMENT AND COMPLIANCE SYSTEM

Tax transparency: Profits and taxes

Relations with governments and political influence Information security

6 PROTECTION OF HUMAN RIGHTS Human Rights Due Diligence

7 RISK MANAGEMENT

Emerging risks identified in 2022

NH Hotel Group's Response to the Risks and Opportunities associated to Climate Change based on the Task Force on Climate-related Financial Disclosure (TCFD)

8 SUSTAINABLE BUSINESS STRATEGY

Sustainable Business Governance

Materiality Analysis

Value creation for our stakeholders

NH Hotel Group and the 2030 Agenda

9 UP FOR PLANET

  1. Sustainable Buildings Environmental certification program Plan SBT 2030
    Energy efficiency plan
  2. Processes and Operational Standards Responsible energy management Responsible water management
    Waste management and circular economy Biodiversity management Development of more sustainable products
  3. Sustainable Purchasing Supplier approval Supplier management Analysis of Critical Suppliers

3 

 2022 CONSOLIDATED STATEMENT OF NON-FINANCIAL INFORMATION

OUR PRESENCE IN THE WORLD 2022

OUR PRESENCE IN THE WORLD 2022

350

30

54,820

12,800*

38.9

HOTELS

COUNTRIES

ROOMS

EMPLOYEES

MILLION

GUESTS

Andorra • Argentina • Austria • Belgium • Brazil • Chile • Colombia • Cuba • Czech Republic • Denmark

Ecuador • France • Germany • Haiti • Hungary • Ireland • Italy • Luxembourg • Mexico • Netherlands • Poland

Portugal • Romania • Slovakia • Spain • Switzerland • Tunisia • United Kingdom • Uruguay • USA

BU AMERICA

58

HOTELS

7,654

ROOMS

9

COUNTRIES

Argentina, Brazil, Chile,

Colombia, Cuba, Ecuador,

Haiti, Mexico and Uruguay

BUNE

119

HOTELS

23,168

ROOMS

14

COUNTRIES

Austria, Belgium, Czech Republic,

Denmark, Germany, Hungary,

Ireland, Luxembourg, Netherlands,

Poland, Rumania, Slovakia,

Switzerland, United Kingdom

BUSE

173

HOTELS

23,998

ROOMS

7

COUNTRIES

Andorra, France,

Italy, Portugal, Spain,

Tunisia and USA

Figures as of 12.31.2022. Including hotels operated under management agreements, leased, owned and franchise.

* FTEs and the figure does not include franchises.

4 

 2022 CONSOLIDATED STATEMENT OF NON-FINANCIAL INFORMATION

MILESTONES 2022

MILESTONES 2022

In January 2022, the Company was included for the third consecutive year in the Bloomberg Gender- Equality Index 2022, the only Spanish hotel chain in the 325 companies included in the index.

NH Hotel Group received recognition for NH Mobile Guest Service, the digital platform adapted to any mobile device that provides easy and convenient access to the hotel's services and improves guest experience and safety.

The Nominations, Remuneration and Corporate Governance Committee approved the creation of the Sustainability Executive Committee, as a result of its awareness of the great importance of sustainability and its role as a key factor in the market.

NH Hotel Group and Acciona Energía signed an agreement for the supply of 100% renewable energy to its hotels in Spain and Portugal. Under this agreement, ACCIONA Energía will supply more than 100GWh/year of renewable electricity to cover the hotel chain's energy needs in the Iberian Peninsula.

The nhow Frankfurt opened its doors in the center of the western banking district, in a 190m-high building at ONE Tower, belonging to CA Immo. The hotel was designed by the Spanish studio Rafael de La-Hoz and has 375 rooms, distributed over 11 floors.

Wins at the European Mission Awards 2022: During the event, the winners of the 22 award categories, chosen by a jury made up of international business managers, were revealed. NH Hotel Group won the award for "Best Hotel Chain of the Year for Business Travelers" and nhow Milano won the award for "Best Meetings and Events Space ".

NH Hotel Group was a winner at the Cego Human Resources awards, which are related to talent management. The Company received the award for its Hiring Toolkit program, a tool that ensures a uniform excellent candidate experience throughout NH.

JANUARY

APRIL

MAY

JUNE

AUGUST

SEPTEMBER

OCTOBER

DECEMBER

NH+, our new program for businesses, including SMEs and self- employed workers, offering savings of up to 25%.

The NH Collection Copenhagen obtained the Gold-Certified Sustainable certificate in 2022, following an extensive renovation process in recent years.

Appointment by the General Shareholders' Meeting of Laia Lahhoz, NH Hotel Group Chief Assets

  • Development Officer, as a member of the Company's Board of Directors, as an executive director for a term of three years.

Appointment of Marta Perez-Leirós as Chief People & Sustainable Business Officer. From June 1st, Marta Pérez-Leiros is the new Chief People

  • Sustainable Business Officer, reporting to Ramón Aragonés, Chief Executive Officer, and becoming
    a member of the Management Committee.

New launch of the engagement survey to all employees. The aim of this year's survey is to measure their perception of NH Hotel Group as a workplace, to find out what we are doing right, and identify where improvements could be made.

The Company was included in "The Sustainability Yearbook 2023", published annually by S&P Global, obtaining TOP10% recognition.

1

1

CHAIRMAN

AND CEO'S

MESSAGE

NH Collection Prague Carlo IV

Czech Republic

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NH Hotel Group SA published this content on 28 June 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 28 June 2023 07:14:33 UTC.