Company Recognized by HDI(R) for achieving highest standards in customer support
The annual award honors the IT service and support professionals who have most enhanced the image of the support services profession by setting and achieving the highest standards of excellence in customer support.
"We are honored that Perot Systems has been awarded one of the industry's highest recognitions for our outstanding service desk quality and delivery," said
Each year HDI selects the top industry service desk provider based on criteria focused on the people, process, and technology aspects of the support operations. The 2009 Award was presented to Perot Systems recently at the HDI Annual Conference and Expo held in
Perot Systems, an early adopter of IT Infrastructure Library (ITIL)-based best practices and systems, provides clients a single point of contact for resolving technical issues and application support while assisting with business requests. The Perot Systems Service Desk offers 24x7 "follow-the-sun" coverage, multi-language support, and multi-channel access for a broad variety of technical, application, and business support functions. Operations are provided from centers around the world and handle more than 3 million contacts annually.
"What's even more gratifying about Perot Systems winning this award is the recognition it bestows on our culture of people and teamwork," Barnes added. "While our service desk team is a network of support centers around the world, they are a close-knit team with singular focus and the support of our entire infrastructure group and its leadership. This award is the ultimate job well done!"
About HDI
HDI, a Think Services company, is the world's largest IT service and support membership association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in
About Perot Systems
Perot Systems is a worldwide provider of information technology services and business solutions. Through its flexible and collaborative approach, Perot Systems integrates expertise from across the company to deliver custom solutions that enable clients to accelerate growth, streamline operations and create new levels of customer value. Headquartered in
This press release contains forward-looking statements that are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. For factors that could affect our business and cause actual results to differ materially, please refer to our Annual Report on Form 10-K for the fiscal year ended
MEDIA CONTACTS: PEROT SYSTEMS CORPORATION US - Global Joe McNamara +1 972 577 6165 joe.mcnamara@ps.net
SOURCE Perot Systems Corporation