Moving a tracker: How to maintain access to your data

Once a tracker is removed, if it's not immediately put into another vehicle, then it's what we call "on hold." It's still on your account, but it's not installed and it's not accumulating any new data. However, you can still access the old data by contacting the support team.

If you choose to end your Quartix contract, you can still access your historical data after your contract ends. A named contact on your former account can send a written request to Quartix. Then the data can be retrieved from the archives upon verification of the petitioner, however, there will be an additional charge for this service. Therefore, if you know you will be ending your contract, it's a good idea to download your data before the devices are disconnected and the contract ends.

Quartix has made sure that the process of moving trackers between vehicles is as smooth as possible. After all, providing you with accurate vehicle tracking data when you need it is our number one goal.