Ribbon Communications Inc. announced that Anglicare Sydney has selected Ribbon's Session Border Controller Software Edition Edge and Ribbon Session Border Controller 2000 to provide secure calling connectivity for its contact centre, offices and aged care/retirement living facilities in New South Wales. Anglicare's previous calling environment was complex, involving call centre resources and multiple PBX, SIP and ISDN technologies that had supported the business over a long period of time. The organization needed to centralize voice services and consolidate the technology environment for twenty-four major sites and its call centre as well as provide a calling solution for PSTN services that were being decommissioned on a legacy ISDN network for residential calling.

The site by site deployment has allowed for seamless interoperability between old and new systems, keeping the organizations communications operational at all times. The deployment was undertaken as part of an enterprise-wide deployment of consolidated voice services and a planned migration to Microsoft Teams for corporate services, with distribution and consulting services provided by SwitchConnect.