Samsonite continues to rely on Oracle Cloud to serve travelers across 100 countries in Asia, North America, Europe, and Latin America. Most recently, Samsonite implemented the latest mobile Oracle Retail Xstore Point-of-Service systems across its European stores, giving associates the freedom to help customers from anywhere. Oracle Retail Consulting led the Xstore implementation.

Using Xstore together with its existing implementations of Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service, built on the performance and security of Oracle Cloud Infrastructure (OCI), the luggage leader can streamline and centralize its back-office operations while putting valuable information in the hands of associates. With complete inventory visibility across channels, store staff can provide personalized service to shoppers and help ensure they get the products they are looking for. Samsonite also used Oracle APEX to build Bagsupport, a luggage-as-a-service app, and is running the offering on OCI to support global scale with reduced downtime and costs.

The app is designed to save airlines time and money by handling passenger claims and repairs for damaged luggage.