Serco has announced the promotion of Teren Tan to Head of Emergency Services for the Middle East. This appointment comes as Serco continues to expand its emergency services operations, underpinning its commitment to improve citizen and resident safety, impacting a better future. In his new capacity, Tan will be responsible for overseeing and ensuring the strategic growth and compliance of Serco's full suite of emergency services operations across the Middle East, a team which encompasses more than 200 professionals currently.

Top-tier emergency services their responsibilities include delivering top-tier emergency services and resilience training, operational emergency services, as well as both resilience and crisis management advisory services. Tan will also be responsible for advising on global strategic opportunities across the Serco business. Tan brings a wealth of experience to his new position, having joined Serco in 2020 after a 14-year career with the Australian Defence Force in the emergency services domain.

There he held several leadership roles, both within Australia and on international assignments, notably in his contribution to the Capability Acquisition and Sustainment Group - Land Systems Division. Tan's move to Serco was driven by his dedication to emergency services, driving substantial improvement initiatives and major acquisition programmes. Five projectsThe creation of Tan's role within Serco marks a significant milestone in the company's successful three-year growth trajectory in emergency services.

Serco currently operates emergency services across five projects in Saudi Arabia's giga cities and the UAE and following its establishment of the Middle East division of its International Fire Training Centre (IFTC) in 2021, it continues to deliver ongoing FRS training for multiple international and regional airports in the Middle East. Tan will report into Samantha Rowles, Operations Director - Transport, for Serco Middle East.