You should read the following discussion and analysis of our financial condition and results of operations together with our unaudited condensed consolidated financial statements and accompanying notes included in this Quarterly Report on Form 10-Q and the financial statements and accompanying notes and other financial information in the Management's Discussion and Analysis of Financial Condition and Results of Operations included in the Company's Annual Report on Form 10-K for the year endedDecember 31, 2021 , filed with theSecurities and Exchange Commission ("SEC") onMarch 29, 2022 . This Quarterly Report on Form 10-Q contains "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, as amended (the "Securities Act"), and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"). These statements are often identified by the use of words such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "plan," "project," "will," "would" or the negative or plural of these words or similar expressions or variations. Such forward-looking statements are subject to a number of risks, uncertainties, assumptions and other factors that could cause actual results and the timing of certain events to differ materially from future results expressed or implied by the forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, those identified herein, those discussed in the subsection titled "Impact of COVID-19 and Social Unrest on our Business" below, as well as the section titled "Risk Factors" set forth in Part II, Item 1A of this Quarterly Report on Form 10-Q and in our otherSEC filings. You should not rely upon forward-looking statements as predictions of future events. Furthermore, such forward-looking statements speak only as of the date of this report. Except as required by law, we undertake no obligation to update any forward-looking statements to reflect events or circumstances after the date of such statements.
Overview
We provide precision-policing and security solutions for law enforcement and security personnel to help prevent and reduce gun violence and make cities, campuses and facilities safer. Our flagship public safety solution,ShotSpotter Respond, is the leading outdoor gunshot detection, location and alerting system. Our patrol management software, ShotSpotter Connect, creates crime forecasts designed to enable more precise and effective use of patrol resources to deter crime. Our security solutions, ShotSpotter SecureCampus andShotSpotter SiteSecure , are designed to help law enforcement and security personnel serving universities and corporations mitigate risk and enhance security by notifying authorities of a potential outdoor gunfire incident, saving critical minutes for first responders to arrive. ShotSpotter Investigate and COPLINK X add case management and leads generation, respectively, to our expanding suite of precision policing technology solutions and provide agencies with a cloud-based investigative digital case folder and analytical and collaboration tools to improve case closure rates. Our technology innovation unit,ShotSpotter Labs , supports innovative uses of our technology to help protect wildlife and the environment. Our gunshot detection solutions consist of highly-specialized, cloud-based software integrated with proprietary, internet-enabled sensors designed to detect outdoor gunfire. The speed and accuracy of our gunfire alerts enable law enforcement and security personnel to consistently and quickly respond to shooting events including those unreported through 911, which can increase the chances of apprehending the shooter, providing timely aid to victims, and identifying witnesses before they scatter, as well as aid in evidence collection and serve as an overall deterrent. When a potential gunfire incident is detected by our sensors, our system precisely locates where the incident occurred and applies machine classification combined with human review to analyze and validate the incident. An alert containing a location on a map and critical information about the incident is sent directly to subscribing law enforcement or security personnel through any internet-connected computer and to iPhone or Android mobile devices. Our software sends gunfire data along with the audio of the triggering sound to our Incident Review Center ("IRC"), where our trained incident review specialists are on duty 24 hours a day, seven days a week, 365 days a year to screen and confirm actual gunfire incidents. Our trained incident review specialists can supplement alerts with additional tactical information, such as the potential presence of multiple shooters or the use of high-capacity weapons. Gunshot incidents reviewed by our IRC result in alerts typically sent within approximately 45 seconds of the receipt of the gunfire incident. We generate annual subscription revenues from the deployment ofShotSpotter Respond on a per-square-mile basis. Our security solutions,ShotSpotter SecureCampus and ShotSpotter SiteSecure, are typically sold on a subscription basis, each with a customized deployment plan. Our ShotSpotter Connect solution is also sold on a subscription basis. As ofJune 30, 2022 , we hadShotSpotter Respond, ShotSpotter SecureCampus and ShotSpotter SiteSecure coverage areas under contract for approximately 980 square miles, of which 929 square miles had gone live. Coverage areas under contract included over 135 cities and 18 campuses/sites acrossthe United States ,South Africa and theBahamas , including some of the largest cities inthe United States . Most of our revenue is attributable to customers based inthe United States . 17 -------------------------------------------------------------------------------- While we intend to continue to devote resources to increase sales of our solutions, we expect that revenues from our ShotSpotter Respond solution will continue to comprise a majority of our revenues for the foreseeable future.ShotSpotter Labs projects are generally conducted in coordination with a sponsoring charitable organization and may or may not be revenue-producing. When they are revenue-producing, they will generally be sold on a cost-plus basis. As such,ShotSpotter Labs projects will normally produce gross margins significantly lower than our ShotSpotter Respond solutions. Additionally, in early 2020, we added new pricing programs for Tier 4 and 5 law enforcement agencies (those with fewer than 100 sworn officers) that allow them to contract for our gunshot detection solutions to cover a footprint of less than three square miles, using standardized coverage parameters, at a discounted annual subscription rate. We acquiredLEEDS, LLC ("LEEDS") inNovember 2020 to expand our suite of solutions and introduce ShotSpotter Investigate. ShotSpotter Investigate is our case management solution that helps automate investigative work and improve case clearance rates - addressing an inefficiency problem for many agencies that have had to rely on multiple disparate systems to work cases. Using the software, investigators benefit from a single digital case folder that includes all elements related to a case. Analytical and collaboration tools help investigators connect the dots and share information faster while reporting helps package cases for command staff and prosecutors. With the launch of ShotSpotter Investigate in the second quarter of fiscal 2021, we now offer a more complete precision-policing platform to enable intelligence-driven prevention, response to, and investigation of crime for local, state and federal agencies. We acquiredForensic Logic, LLC ("Forensic Logic") inJanuary 2022 , a leading provider of cloud-based data services toU.S. law enforcement and public safety to enable powering the industry's most advanced search and analysis technology. We believe combining lead generation from Forensic Logic with ourShotSpotter Investigate case management solution can accelerate crime solving solutions and improve clearance rates. Since our founding over 26 years ago,ShotSpotter has been and continues to be a purpose-led company. We are a mission-driven organization that focuses on improving public safety outcomes. We accomplish this by earning the trust of law enforcement and providing them solutions to help them better engage and strengthen the police-community relationships in fulfilling their sworn obligation equally to serve and protect all. Our inspiration comes from our principal founder, Dr.Bob Showen , who believes that the highest and best use of technology is to promote social good. We are committed to developing comprehensive, respectful, and engaged partnerships with law enforcement agencies, elected officials and communities focused on making a positive difference in the world. We enter into subscription agreements that typically range from one to three years in duration, with the majority having a contract term of one year. Substantially all of our sales are to governmental agencies and universities, which often undertake a prolonged contract evaluation process that affects the size or the timing of our sales contracts and may likewise increase our customer acquisition costs. For a discussion of the risks associated with our sales cycle, see risks entitled "Our sales cycle can be unpredictable, time-consuming and costly, and our inability to successfully complete sales could harm our business" and "Because we generally recognize our subscription revenues ratably over the term of our contract with a customer, fluctuations in sales will not be fully reflected in our operating results until future periods" in Item 1A, Risk Factors, included in this Quarterly Report on Form 10-Q. We rely on a limited number of suppliers and contract manufacturers to produce components of our solutions. We have no long-term contracts with these manufacturers and purchase from them on a purchase-order basis. Our outsourced manufacturers generally procure the components directly from third-party suppliers. Although we use a limited number of suppliers and contract manufacturers, we believe that we could find alternate suppliers or manufacturers if circumstances required us to do so, in part because a portion of the components required by our solutions are available off the shelf. For a discussion of the risks associated with our limited number of suppliers, see risks entitled "We rely on a limited number of suppliers and contract manufacturers, and our proprietaryShotSpotter sensors are manufactured by a single contract manufacturer" in Item 1A, Risk Factors, and the subsection titled "Impact of COVID-19 and Social Unrest on our Business" included in this Quarterly Report on Form 10-Q. We generated revenues of$20.0 million and$14.6 million for the three months endedJune 30, 2022 and 2021, respectively, a year-over-year increase of 37%. Revenues from ShotSpotter Respond during the three months endedJune 30, 2022 and 2021 represented approximately 67% and 79% of total revenues, respectively. Our two current largest customers, theCity of New York and theCity of Chicago , accounted for 32% and 10% respectively, of our total revenues for the three months endedJune 30, 2022 , and 30% and 14%, respectively, of our total revenues for the three months endedJune 30, 2021 . 18 -------------------------------------------------------------------------------- We generated revenues of$41.2 million and$29.6 million for the six months endedJune 30, 2022 and 2021, respectively, a year-over-year increase of 39%. Revenues from ShotSpotter Respond during the six months endedJune 30, 2022 and 2021, represented approximately 65% and 77% of total revenues, respectively. Our two current largest customers, theCity of New York and theCity of Chicago , accounted for 35% and 10% respectively, of our total revenues for the six months endedJune 30, 2022 , and 32% and 14%, respectively, of our total revenues for the six months endedJune 30, 2021 . For the three months endedJune 30, 2022 and 2021, revenues generated withinthe United States (includingPuerto Rico and theU.S. Virgin Islands ) accounted for$19.8 million and$14.4 million , respectively, or 99% of total revenues for both periods. For the six months endedJune 30, 2022 and 2021, revenues generated withinthe United States (includingPuerto Rico and theU.S. Virgin Islands ) accounted for$40.7 million and$29.3 million , respectively, or 99% of total revenues for both periods. We had net income (loss) of$3.0 million and$(0.03) million for the three months endedJune 30, 2022 and 2021, respectively, and net income (loss) of$3.4 million and$(0.02) million for the six months endedJune 30, 2022 and 2021, respectively. Our accumulated deficit was$95.4 million and$98.8 million atJune 30, 2022 andDecember 31, 2021 , respectively. During the three months endedJune 30, 2022 , the fair value of the contingent consideration, which we recorded on the acquisition of Forensic Logic, was decreased by$3.4 million based upon revised estimated 2022 and 2023 revenue targets that were utilized in our fair value methodology. We have focused on rapidly growing our business and believe that our future growth is dependent on many factors, including our ability to increase our customer base, expand the coverage of our solutions among our existing customers, expand our international presence and increase sales of our security solutions. Our future growth will primarily depend on the market acceptance for outdoor gunshot detection solutions. The challenges we are facing in this regard as a result of the COVID-19 pandemic are summarized in the subsection below entitled "Impact of COVID-19 and Social Unrest on our Business." Other challenges we face in this regard include our target customers not having access to adequate funding sources, the fact that contracting with government entities can be complex, expensive, and time-consuming, and the fact that our typical sales cycle is often very long, difficult to estimate accurately and can be costly, and the fact that negative publicity about our company can and has caused current and potential future customers to evaluate the sales of our solutions more than in the past. We expect international sales cycles to be even longer than our domestic sales cycles. To combat these challenges, we invest in research and development, increase awareness of our solutions, invest in new sales and marketing campaigns, often in different languages for international sales, and hire additional sales representatives to drive sales to continue to maintain our position as a market leader. In addition, we believe that entering into strategic partnerships with other service providers to cities and municipalities offers another potential avenue for expansion. We will also focus on expanding our business by introducing new products and services such as ShotSpotter Connect to existing customers and gaining new customers forShotSpotter Labs . We believe that developing and acquiring products for law enforcement in adjacent categories is a path for additional growth given our large and growing installed base of police departments who trustShotSpotter's products, support and way of doing business. The ability to cross-sell new products provides an opportunity to grow revenues per customer and lifetime value. Challenges we face in this area include ensuring our new products are reliable, integrated well with otherShotSpotter solutions, and priced and serviced appropriately. In some cases, we will need to bring in new skill sets to properly develop, market, sell or service these new products depending on the categories they represent. Consistent with this strategy, we expanded our suite of solutions with the acquisitions of LEEDS and Forensic Logic. 19 -------------------------------------------------------------------------------- With respect to international sales, we believe that we have the potential to expand our coverage within existing areas, and to pursue opportunities inLatin America and other regions of the world. By adding additional sales resources in strategic locations, we believe we will be better positioned to reach these markets. However, we recognize that we have limited international operational experience and currently operate in a limited number of regions outside ofthe United States . Operating successfully in international markets will require significant resources and management attention and will subject us to additional regulatory, economic and political risks. We may face additional challenges that may delay contract execution related to negotiating with governments in transition and the use of third-party integrations and consultants. Moreover, we anticipate that different political and regulatory considerations that vary across different jurisdictions could extend or make more difficult to predict the length of what is already a lengthy sales cycle. Key Business Metrics Three Months Ended June 30, Six Months Ended June 30, 2022 2021 2022 2021 Net new "go-live" cities 3* 2 11* 8 * We went live with four and twelve new cities for three and six months endedJune 30, 2022 . The net go live numbers above reflect the loss of one city, with a contract value of less than$18,000 per annum.
Net new "go-live" cities represent the number of cities covered by deployments of our gunshot detection solutions that were formally approved by customers during the year, both from initial and expanded customer deployments, net of cities that ceased to be "live" during the year due to customer cancellations. New cities include deployed coverage areas that may have been sold, or booked, in a prior period. We focus on net new "go-live" cities as a key business metric to measure our operational performance and market penetration. During the three and six months endedJune 30, 2022 , we also went live with one pilot project that is not included in the table above.
Impact of COVID-19 and Social Unrest on our Business
The COVID-19 pandemic resulted in a substantial curtailment of business activities worldwide and caused ongoing economic uncertainty, both inthe United States and many countries abroad. We expect that the evolving COVID-19 pandemic, including the potential for periods of increases in case numbers and the emergence and spread of virus variants in communities in which we and our customers operate, may continue to have an adverse impact on our results of operations. While the ultimate economic impact of the COVID-19 pandemic is highly uncertain, we expect that our business and results of operations, including our revenues, earnings and cash flows from operations, may continue to be adversely impacted in the future. We may be adversely affected by increasing social unrest, protests against racial inequality, protests against police brutality and movements such as "Defund the Police" and such unrest may be exacerbated by inaccurate information or negative publicity regarding our solutions. Although the negativity of some of these events has been reduced, some of these events may still directly or indirectly affect police agency budgets and funding available to current and potential customers. Participants in these events may also attempt to create the perception that our solutions are contributing to the perceived problems, which may adversely affect us, our business and results of operations, including our revenues, earnings and cash flows from operations. In addition, the global supply chain for semiconductor chips, including the type of chips used in the sensors integrated into our gunshot detection solutions, has been disrupted by events related to the COVID-19 pandemic, including business shutdowns and increased demand. As a result, we may experience higher costs to procure the sensors required for our solutions. While we believe these delays are temporary and we have taken steps to mitigate the impact of these delays, if supply chain issues become worse, we may not be able to deploy, update or repair our gunshot detection solutions as expected. If we are unable to deliver our solutions or update or repair existing assets, or if we incur higher than expected costs to do so, our revenues may not grow as expected and our business may be adversely impacted. While we feel positive with progress to date, it is currently not possible to fully predict the magnitude or duration of the COVID-19 pandemic's impact on our business or the future impact of the recent, ongoing and possible future unrest. The extent to which these events impact our business will depend on numerous evolving factors that we may not be able to control or accurately predict, including without limitation: 20 --------------------------------------------------------------------------------
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the impact of possible disruption to our supply chain caused by distribution and other logistical issues, including delays in manufacturing chips used in our sensors, which could delay our ability to deploy new go-live miles or update our currently deployed technology;
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the impact of increased sensor costs and unforeseen operating expenses, difficulties, delays and other additional deployment expenses created by the pandemic, resulting in business disruptions and global supply chain issues;
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the duration and scope of the challenges created by the pandemic or by ongoing social unrest;
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governmental, business and individuals' actions that have been and continue to be taken in response to these events;
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the impact of the pandemic and social unrest on economic activity and actions taken in response;
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the effect on our customers and demand for our products and services;
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our ability to continue to sell our products and services, including as a result of people working from home, or restrictions on access to our potential customers;
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the ability of our customers to pay for our products and services;
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any closures of our facilities and the facilities of our customers and suppliers; and
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the degree to which our employees or those of our customers or suppliers become ill with COVID-19.
Components of Results of Operations
Presentation of Financial Statements
Our condensed consolidated financial statements include the accounts of our wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation.
Revenues
We derive the majority of our revenues from subscription services. We recognize subscription fees ratably, on a straight-line basis, over the term of the subscription, which for new customers is typically initially one to three years in length. Customer contracts include one-time set-up fees for the set-up of our sensors in the customer's coverage areas, training and third-party integration licenses. If the set-up fees are deemed to be a material right, they are recognized ratably over three years depending on the contract term. Training and third-party integration license fees are recognized upon delivery. For ShotSpotter Respond, we generally invoice customers for 50% of the total contract value when the contract is fully executed and for the remaining 50% when the subscription service is operational and ready to go live - that is, when the customer has acknowledged the completion of all the deliverables in the signed customer acceptance form. For COPLINK X, we generally invoice customers 100% of the total contract value when the subscription service is operational. All fees billed in advance of services being delivered are recorded as deferred revenue. The timing of when new miles go live can be uncertain and, as a result, can have a significant impact on the levels of revenues and deferred revenue from quarter to quarter. For ShotSpotter Respond, our pricing model is based on a per-square-mile basis. For ShotSpotter SecureCampus, ShotSpotter SiteSecure and ShotSpotter Investigate, our pricing model is on a customized-site basis. For ShotSpotter Connect, pricing is currently customized, generally tied to the number of sworn police officers in a particular city. We may also offer discounts or other incentives in conjunction with allShotSpotter sales in an effort to introduce the product, accelerate sales or extend renewals for a longer contract term. As a result of our process for invoicing contracts and renewals upon execution, our cash flow from operations and accounts receivable can fluctuate due to timing of contract execution and timing of deployment. We generally invoice subscription service renewals for 100% of the total contract value when the renewal contract is executed. Renewal fees are recognized ratably over the term of the renewal, which is typically one year. While most of our customers elect to renew their agreements, in some cases, they may not be able to obtain the proper approvals or 21 -------------------------------------------------------------------------------- funding to complete the renewal prior to expiration. For these customers, we stop recognizing subscription revenues at the end of the current contract term, even though we may continue to provide services for a period of time until the renewal process is completed. Once the renewal is complete, we then recognize subscription revenues for the period between the expiration of the original term of the agreement and the completion of the renewal process in the month in which the renewal is executed. If a customer declines to renew its subscription prior to the end of the contract term, then the remaining setup fees, if any, are immediately recognized.
With the acquisition of LEEDS, we generate ShotSpotter Investigate revenues through the sale of (i) maintenance and support services and (ii) professional software development services to a single customer, through a sales channel intermediary. The sales channel intermediary contract includes an annual, renewable subscription for software and related maintenance and support services. The contract also provides for the procurement of professional services, such as for software development and testing for product feature enhancements, by executing supplementary work orders.
With the acquisition of Forensic Logic, we also generate revenues from subscriptions for COPLINK X, cloud-based data services for advanced search and analysis tools, with revenue recognition being similar to our Respond products. We also provide access to this technology platform to an intermediary to either be resold or combined with their own materials, software and/or services, to create an integrated solution that is provided to their end-user customers. We recognize this revenue net of margins paid to the intermediary. We recently introduced ShotSpotter GCM™ (Gun Crime Management), a first-of-its-kind digital case management solution that automates the process by which key information is inputted, captured and used to identify associated gun crime cases leading to the identification of persons of interest. We generate revenues from subscriptions for GCM, with revenue recognition being similar to our Respond and COPLINK X products.
It is likely that international deployments may have different payment and billing terms due to their local laws, restrictions or other customary terms and conditions.
We anticipate that, due to the COVID-19 pandemic and rising costs due to inflation, our customers may still face budget shortfalls due to the increased expenditures our customers have had to endure to address the pandemic.
Costs
Costs include the cost of revenues and impairment of property and equipment. Cost of revenues primarily includes depreciation expense associated with capitalized customer acoustic sensor networks, communication expenses, costs related to hosting our service applications, costs related to operating our IRC, providing remote and on-site customer support and maintenance and forensic services, providing customer training and onboarding services, certain personnel and related costs of operations, stock-based compensation and allocated overheads that include information technology, facility and equipment depreciation costs. Impairment of property and equipment is primarily attributable to our write-off of the remaining book value of sensor networks related to customers lost during the three and six months endedJune 30, 2021 . There was no impairment recorded in the three and six months endedJune 30, 2022 . We are upgrading our sensors that use third-generation ("3G") cellular communications to the fourth-generation Long-Term Evolution wireless technology, which will increase our cost of revenues. ByJune 30, 2022 , we had already upgraded over 85 percent of our 3G sensors. We expect to complete all required upgrades by the end of 2022. Additionally, we are and may continue to re-use and re-deploy some of the old 3G sensors, or components within them that have a remaining serviceable life where it makes sense to do so. In the near term, we expect our cost of revenues to increase in absolute dollars as our installed base increases, although certain of our costs of revenues are fixed and do not need to increase commensurate with increases in revenues. In addition, depreciation expense associated with deployed equipment is recognized over the first five years from the go-live date. We also expect cost of revenues to increase in absolute dollars as we continue to invest in our customer success capabilities to drive growth and value for our customers. 22 -------------------------------------------------------------------------------- Cost of revenues for ShotSpotter Investigate generally relate to revenues generated through the sale of proprietary software licenses and related maintenance and support services and professional software development services. Costs of these professional services include employee compensation costs that are relatively fixed, third-party contractor costs, allocated facility costs and overhead, and the costs of billable expenses such as travel and lodging. The unpredictability of the timing of entering into significant professional services agreements may cause significant fluctuations in our costs which, in turn, may impact our quarterly financial results.
The cost of revenues for COPLINK X is generally related to employee compensation costs and datacenter hosting services, both of which are relatively fixed.
Operating Expenses
Operating expenses consist of sales and marketing, research and development, and general and administrative expenses. Consultants, salaries, bonuses, stock-based compensation expense and other personnel costs are the most significant components of each of these expense categories. We include stock-based compensation expense incurred in connection with the grant of stock options and restricted stock units to the applicable operating expense category based on the equity award recipient's functional area. We are focused on executing on our growth strategy. As a result, in the near term we expect our total operating expenses to increase in absolute dollars as we incur additional expenses due to growth. Although our operating expenses will fluctuate, we expect that over time, as a whole, they will generally decrease as a percentage of revenues. Sales and Marketing
Sales and marketing expenses primarily consist of personnel-related costs attributable to our sales and marketing personnel, commissions earned by our sales personnel, marketing expenses for trade shows and lead generation programs, consulting fees, travel and facility-related costs and allocated overhead.
During the duration of the COVID-19 pandemic with associated remote work policies and reduced travel, our sales and marketing expense decreased. As travel has increased in 2022 compared to 2021, our sales and marketing expenses have increased in absolute dollars due to the growth in our sales and marketing organization. This growth has included adding sales and/or marketing personnel and expanding our marketing and strategic communications activities to continue to generate additional leads. Sales and marketing expense may fluctuate from quarter to quarter based on the timing of commission expense, marketing campaigns and tradeshows.
Research and Development
Research and development expenses primarily consist of personnel-related costs attributable to our research and development personnel, consulting fees and allocated overhead. We have devoted our product development efforts primarily to develop new lower-cost sensor hardware, develop new features, improve functionality of our solutions and adapt to new technologies or changes to existing technologies. We are investing in engineering resources to support further development of ShotSpotter Connect, ShotSpotter Investigate and COPLINK X. The focus of this effort will be in the areas of data science modeling, user experience, core application functionality and backend infrastructure improvements, including integration ofShotSpotter gunshot data to enhance forecasting of gun violence. We are also investing in research and development resources in conjunction with ourShotSpotter Labs projects and initiatives. The initial focus of these efforts is to develop innovative sensor applications as well as to test and expand the functionality of our outdoor sensors in challenging environmental conditions.
In the near term, we expect our research and development expenses to increase in absolute dollars as we increase our research and development headcount to further strengthen our software and invest in the development of our services.
We will continue to invest in research and development to leverage our large and growing database of acoustic events, which includes those from both gunfire and non-gunfire. We also intend to leverage third-party artificial intelligence and our own evolving cognitive and analytical applications to improve the efficiency of our solutions. Certain of these applications and outputs may expand the platform of services that we will be able to offer our customers. 23 --------------------------------------------------------------------------------
General and Administrative
General and administrative expenses primarily consist of personnel-related costs attributable to our executive, finance, and administrative personnel, legal, litigation, strategic communications, accounting and other professional services fees, and other corporate expenses and allocated overhead. In the near term, we expect our general and administrative expenses to increase in absolute dollars as we grow our business, support our operations as a public company, cover increased legal, litigation and strategic communications costs, and increase our headcount. Other Income (Expense), Net
Other income (expense), net, consisted primarily of interest income and local and franchise tax expenses.
Income Taxes
Our income taxes are based on the amount of our income before tax and enacted federal, state and foreign tax rates, adjusted for allowable credits and deductions, as applicable.
We continually monitor all positive and negative evidence regarding the realization of our deferred tax assets and may record assets when it becomes more likely than not that they will be realized, which may impact the expense or benefit from income taxes. In assessing the realizability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. We regularly assess the likelihood that the deferred tax assets will be recovered from future taxable income. We consider projected future taxable income and ongoing tax planning strategies, then record a valuation allowance to reduce the carrying value of the net deferred taxes to an amount that is more likely than not able to be realized. Based upon our assessment of all available evidence, including the previous three years of income before tax after permanent items, estimates of future profitability, and our overall prospects of future business, we have determined that it is more likely than not that we will not be able to realize a portion of the deferred tax assets in the future. We will continue to assess the potential realization of deferred tax assets on an annual basis, or an interim basis if circumstances warrant. If our actual results and updated projections vary significantly from the projections used as a basis for this determination, we may need to change the valuation allowance against the gross deferred tax assets.
Results of Operations
Comparison of Three Months Ended
The following table sets forth our selected condensed consolidated statements of operations data for the three months endedJune 30, 2022 and 2021 (in thousands): As a % of As a % of Change 2022 Revenues 2021 Revenues $ % Revenues$ 20,016 100 %$ 14,624 100 %$ 5,392 37 % Costs Cost of revenues 8,367 42 % 6,317 43 % 2,050 32 % Total costs 8,367 42 % 6,317 43 % 2,050 32 % Gross profit 11,649 58 % 8,307 57 % 3,342 40 % Operating expenses: Sales and marketing 5,794 29 % 3,928 27 % 1,866 48 % Research and development 2,534 13 % 1,740 12 % 794 46 % General and administrative 3,555 18 % 2,812 19 % 743 26 % Contingent consideration (3,437 ) (17 %) - - (3,437 ) - Total operating expenses 8,446 42 % 8,480 58 % (34 ) - Operating income (loss) 3,203 16 % (173 ) (1 %) 3,376 1,951 % Other expense, net (193 ) (1 %) (77 ) - (116 ) 151 % Net income (loss)$ 3,010 15 %$ (250 ) (2 %)$ 3,260 1,304 % Revenues 24
-------------------------------------------------------------------------------- The increase in revenues of$5.4 million was primarily attributable to a$2.0 million increase in revenue from new customers and expansions of existing customer coverage areas, a$1.8 million increase in revenues from monthly support revenue contracts, and a$1.6 million increase in revenues from Forensic Logic, which we acquired in the first quarter of 2022. We went live in four new Respond cities, secured three new security customers and expanded in six current customer sites Costs The increase in cost of revenues of$2.1 million was due primarily to a$1.2 million increase in products costs due to the increase in our customer base, a$0.5 million increase in personnel costs as a result of increased headcount due to continued growth and the acquisition of Forensic Logic inJanuary 2022 , a$0.2 million increase in third-party labor costs, a$0.1 million increase in travel costs relating to customer deployments, and a$0.1 million increase in amortization of intangibles following our acquisition of Forensic Logic.
Operating Expenses
Sales and Marketing Expense
Sales and marketing expense increased by$1.9 million and was primarily due to a$1.3 million increase in salaries, commissions and other personnel costs, a$0.3 million increase in amortization expense related to customer relationship and tradename assets, and a$0.2 million increase in travel costs due to continued growth in our customer base.
Research and Development Expense
Research and development expense increased by
General and Administrative Expense
General and administrative expense increased by
Contingent Consideration
Contingent consideration expense decreased by$3.4 million during the three months endedJune 30, 2022 based upon revised estimated 2022 and 2023 revenue targets for Forensic Logic that were utilized in the our fair value methodology, which resulted in a decrease in the fair value of the contingent consideration liability.
Other Income (Expense), Net
The increase in other expense, net was due primarily to increased state and franchise tax expense.
Income Taxes
Our income taxes are based on the amount of our taxable income and enacted federal, state and foreign tax rates, adjusted for allowable credits, deductions and the valuations allowance against deferred tax assets, as applicable. There was no provision for income taxes recorded in the three months endedJune 30, 2022 and 2021. 25 --------------------------------------------------------------------------------
Comparison of Six Months Ended
The following table sets forth our selected condensed consolidated statements of operations data for the six months endedJune 30, 2022 and 2021 (in thousands): As a % of As a % of Change 2022 Revenues 2021 Revenues $ % Revenues$ 41,230 100 %$ 29,637 100 %$ 11,593 39 % Costs Cost of revenues 16,657 40 % 12,617 43 % 4,040 32 % Impairment of property and equipment - - 25 - (25 ) (100 %) Total costs 16,657 40 % 12,642 43 % 4,015 32 % Gross profit 24,573 60 % 16,995 57 % 7,578 45 % Operating expenses: Sales and marketing 11,370 28 % 7,863 27 % 3,507 45 % Research and development 5,161 13 % 3,453 12 % 1,708 49 % General and administrative 7,844 19 % 5,683 19 % 2,161 38 % Contingent consideration (3,437 ) (8 %) - - (3,437 ) - Total operating expenses 20,938 51 % 16,999 57 % 3,939 23 % Operating income (loss) 3,635 9 % (4 ) - 3,639 90,975 % Other expense, net (238 ) (1 %) (118 ) - (120 ) 102 % Provision (benefit) from income taxes - - 49 - (49 ) (100 %) Net income$ 3,397 8 %$ (171 ) (1 %)$ 3,568 2,087 % Revenue The increase in revenues of$11.6 million was primarily attributable a$4.5 million increase in revenue from monthly support revenue contracts, a$4.0 million increase in revenues from new customers and expansions of existing customer coverage areas, and a$3.1 million increase in revenues from Forensic Logic, which was acquired in the first quarter of 2022. We went live in eight new Respond cities, secured four new security customers and expanded in eight current customer cities. Costs The increase in costs of$4.0 million was due primarily to a$1.9 million increase in product costs due to the increase in our customer base, a$1.2 million increase in personnel costs as a result of increased headcount due to continued growth and the acquisition of Forensic Logic in the first quarter of fiscal 2022, a$0.3 million increase in amortization of intangibles following our acquisition of Forensic Logic, an increase of$0.2 million in travel costs relating to customer deployments, an increase of$0.2 million in other costs, and an increase of$0.1 million in third-party labor costs.
Operating Expenses
Sales and Marketing Expense
Sales and marketing expense increased by$3.5 million and was primarily due to a$1.7 million increase in personnel costs, a$0.9 million increase in consulting and commission expenses, a$0.5 million increase to amortization of customer relationship and tradename assets related to Forensic Logic, a$0.2 million increase in travel costs due to continued growth in our customer base and a$0.2 million increase in marketing and other costs.
Research and Development Expense
Research and development expense increased by$1.7 million and was primarily due to increased personnel and headcount costs as a result of the Forensic Logic acquisition. 26 --------------------------------------------------------------------------------
General and Administrative Expense
General and administrative expense increased by$2.1 million and was due primarily to a$0.9 million increase in personnel costs, a$0.7 million increase in legal expense, a$0.1 million increase in travel costs, a$0.1 million increase in amortization of intangibles following our acquisition of Forensic Logic and a$0.3 million increase in other costs.
Contingent Consideration
Contingent consideration expense decreased by$3.4 million during the six months endedJune 30, 2022 based upon revised estimated 2022 and 2023 revenue targets for Forensic Logic that were utilized in the our fair value methodology, which resulted in a decrease in the fair value of the contingent consideration liability.
Other Income (Expense), Net
The increase in other expense, net was due primarily to increased state and franchise tax expense.
Income Taxes
Our income taxes are based on the amount of our taxable income and enacted federal, state and foreign tax rates, adjusted for allowable credits, deductions and the valuations allowance against deferred tax assets, as applicable. There was no provision for income taxes recorded in the six months endedJune 30, 2022 . For the six months endedJune 30, 2021 , as a result of net operating loss carryforwards, our recorded income taxes consisted of foreign taxes only.
Liquidity and Capital Resources
Sources of Funds
Our operations have been financed primarily through net proceeds from the sale of equity, debt financing arrangements and cash from operating activities. Our principal source of liquidity is cash and cash equivalents totaling$3.4 million as ofJune 30, 2022 . During the three months endedJune 30, 2022 , we utilized$5.0 million of our loan facility for a letter of credit related to a customer contract requirement. Our available loan facility atJune 30, 2022 was approximately$15.0 million , and as ofJune 30, 2022 , no amounts were outstanding on our loan facility. We had accounts receivable of$28.0 million as ofJune 30, 2022 , of which we subsequently collected over$17.5 million . InDecember 2021 , we obtained a waiver for the financial covenants tied to our profitability throughJune 30, 2022 . We believe our existing cash and cash equivalent balances, our available credit facility and cash flow from operations will be sufficient to meet our working capital and capital expenditure requirements for at least the next 12 months. We believe that despite our negative working capital, the costs to perform the short-term deferred revenue is relatively low compared to the balance of$32.9 million . However, should additional working capital be needed, we can utilize our unused loan facility. Our loan facility expiresSeptember 2022 , but we expect the facility to be renewed under similar terms. We believe that we will meet longer term expected future working capital and capital expenditure requirements through a combination of cash flows from operating activities, available cash balances and our available credit facility. Our future capital requirements may vary materially from those currently planned and will depend on many factors, including our rate of revenue growth, the timing and extent of spending on sales and marketing, the expansion of sales and marketing activities, the timing of new product introductions, market acceptance of our products and overall economic conditions. We may also seek additional capital to fund our operations, including through the sale of equity or debt financings. To the extent that we raise additional capital through the future sale of equity, the ownership interest of our stockholders will be diluted, and the terms of these securities may include liquidation or other preferences that adversely affect the rights of our existing common stockholders. The incurrence of debt financing would result in debt service obligations and the instruments governing such debt could provide for operating and financing covenants that would restrict our operations. Additionally, there is no guarantee debt or equity financing will be available to us on terms that are favorable to us, or at all.
Use of Funds
Our historical uses of cash have primarily consisted of cash used for operating activities, such as expansion of our sales and marketing operations, research and development activities and other working capital needs, and cash used in investing activities, such as property and equipment expenditures to install infrastructure in customer cities in order to deliver our solutions. Our expected material cash requirements are similar to our historical uses of cash as well as in 27 -------------------------------------------------------------------------------- connection with contingent earnouts, our stock repurchase program and repayment of any outstanding debt obligations under our credit facility, each as described below. InJanuary 2022 , we acquired Forensic Logic for a purchase consideration of$31.6 million , consisting of$4.9 million in cash, subject to working capital adjustments, and 464,540 shares of our common stock valued at$14.3 million . The purchase consideration also included a contingent earnout payable up to$20.0 million based on Forensic Logic's revenues generated during the years endedDecember 31, 2022 and 2023. Up to$9.5 million in contingent earnout will be payable based on Forensic Logic's revenues generated during 2022. An additional amount up to$10.5 million contingent earnout will be payable based on Forensic Logic's revenues during 2023. The amounts are payable within approximately 120 days after the end of 2022 and 2023, respectively. During the three months endedJune 30, 2022 , we recorded an adjustment of$3.4 million to decrease the estimated Forensic Logic contingent earnout payable, which was reduced for 2022 but increased for 2023. Stock Repurchase Program InMay 2019 , we announced that our Board of Directors had approved a stock repurchase program for up to$15 million of our common stock. The shares may be repurchased from time to time in open market transactions, in privately negotiated transactions or by other methods in accordance with federal securities laws. The actual timing, number and value of shares repurchased under the program will be determined by management in its discretion and will depend on a number of factors, including the market price of our common stock, general market and economic conditions and applicable legal requirements. The stock repurchase program does not obligate us to purchase any particular amount of common stock and may be suspended or discontinued at any time. During the six months endedJune 30, 2022 , we repurchased 106,992 shares of our common stock at an average price of$28.81 per share for$3.1 million , utilizing the remaining balance available for repurchase under our stock repurchase program. The repurchases were made in open market transactions using cash on hand, and all of the shares repurchased were retired.
Credit Facility
OnSeptember 27, 2018 , we entered into the Umpqua Credit Agreement for$10.0 million , which was amended inAugust 2020 to increase the size of our available loan facility to$20.0 million , which allows us to borrow up to$20.0 million under a revolving loan facility. We intend to use the revolving loan facility for general working capital purposes, as needed. During the three months endedJune 30, 2022 , we utilized$5.0 million of our loan facility for a letter of credit related to a customer contract requirement.
Cash Flows
Comparison of Six Months Ended
The following table presents a summary of our cash flows for the six months
ended
Six Months Ended June 30, 2022 2021 (in thousands) Net cash provided by (used in): Operating activities $ (220 )$ 5,136 Investing activities (9,388 ) (3,590 ) Financing activities (2,580 ) (2,039 )
Net change in cash and cash equivalents
Operating Activities
Our net income (loss) and cash flows provided by (used in) operating activities are significantly influenced by our increase in headcount to support our growth, increase in legal expenses, outside services fees, and sales and marketing expenses, and our ability to bill and collect in a timely manner. Net cash used in operating activities increased$5.3 million for the six months endedJune 30, 2022 compared to net cash provided in the same period of 2021, primarily due to an increase of$4.1 million in payments for personnel costs, an increase of$0.9 million in prepaid expenses including insurance, and an increase of$0.2 million in accounts payable. 28 --------------------------------------------------------------------------------
Investing Activities
Our investing activities consist of business acquisition expenditures, capital expenditures to install our solutions in customer coverage areas and purchases of property. Investing activities used$9.4 million and$3.6 million in the six months endedJune 30, 2022 and 2021, respectively. During the six months endedJune 30, 2022 , this was primarily driven by the acquisition of Forensic Logic for$4.6 million as well as investments in property and equipment installed for new deployments and our solutions in customer coverage areas of$4.8 million . Investing activities used$3.6 million in the six months endedJune 30, 2021 primarily for property and equipment installed for our solutions in customer coverage areas.
Financing Activities
Cash generated by financing activities includes net proceeds from the exercise of stock options and warrants, proceeds from the employee stock purchase plan purchases offset by payments for repurchases of our common stock and contingent earnout liabilities. Financing activities used$2.6 million in cash during the six months endedJune 30, 2022 , which was driven by$3.1 million in payments for repurchases of our common stock, offset by$0.5 million in proceeds from our employee stock purchase plan purchases. Financing activities used$2.0 million in cash during the six months endedJune 30, 2021 . This was primarily driven by$2.7 million in payments for repurchases of our common stock and$0.4 million in payments for HunchLab's contingent consideration, partially offset by$0.6 million in proceeds from the exercise of options and warrants and$0.5 million in proceeds from employee stock purchase plan purchases.
Critical Accounting Estimates
Our condensed consolidated financial statements are prepared in accordance with United States Generally Accepted Accounting Principles. The preparation of our consolidated financial statements requires us to make estimates, assumptions and judgments that affect the reported amounts of revenues, assets, liabilities, costs and expenses. We base our estimates and assumptions on historical experience and other factors that we believe to be reasonable under the circumstances and evaluate our estimates and assumptions on an ongoing basis. Our actual results may differ from these estimates. Our critical accounting estimates are described under the heading "Management's Discussion and Analysis of Financial Condition and Results of Operations-Critical Accounting Estimates" in our 2021 Annual Report on Form 10-K and the notes to the audited consolidated financial statements appearing in our 2021 Annual Report on Form 10-K. For the significant or material changes in our critical accounting policies during the three months endedJune 30, 2022 , see Note 2, Summary of Significant Accounting Policies, to the notes of our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q.
Recently Issued Accounting Pronouncements
See Note 2, Summary of Significant Accounting Policies, to the notes to our consolidated financial statements included in our 2021 Annual Report on Form 10-K for a summary of recently issued accounting pronouncements.
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