SMS Alternatives Inc, formerly Cicero, Inc., is a provider of activity intelligence, process intelligence and robotic automation that helps contact center and back-office organizations to improve the productivity and performance of their resources, namely people, systems and processes. Its software enables customers to understand how and why work happens and improves both human and systematic processes. Through its Robotic Automation, it leverages the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. It gathers all the empirical data from various users, systems and applications. Its data collection provides Deep Sensors, API connectors, Web services and Logs. Deep Sensors help to provide the full spectrum data collection capability and connect with Windows, UWP, .NET, WPF, Java, Web, Mainframe, Text, Citrix and VMWare. Its deep sensor technology consists of system sensor, session sensor, activity sensor and process sensor.
SMS ALTERNATIVES INC. 
