Spok : ESG Annual Report 2023

2023

Environmental, Social,

and Governance

Annual Report

Overview

This report details our performance on Environmental, Social and Governance ("ESG") topics and contains non- financial disclosures covering the period from January 1, 2022, to December 31, 2022, unless otherwise stated. 2022 was a pivotal year for Spok. While streamlining our business operations, we remain steadfast in putting our stakeholders at the forefront of everything we do. Throughout 2022, we continued our commitment to make a positive impact on our community, environment, and stakeholders. We continued to integrate our ESG strategy into strategic and operational decision-making to make us a stronger, more resilient company. Critical to this commitment is prioritizing ESG values that matter most to our stakeholders and incorporating these into the DNA of our Company. By adopting an Environmental Management System ("EMS"), Spok can review all internal business systems to capture the necessary information. Spok currently works with third-party consultants to measure our ESG Impact Assessment and to form our goals based upon this assessment.

Data Assurance. The data contained in this report has been subject to internal verification procedures and may be limited due to information not available in prior years. Our calculation of Greenhouse Gas ("GHG") emissions follows the World Resources Institute Greenhouse Gas Protocol methodology.

Notes on non-financialreporting. The non-financial information in this report is based upon all available information and the methods used to determine such data. Some disclosures may be based on assumptions due to the inherent measurement uncertainties. All data is verified both internally and by third parties.

About Us

Spok Holdings, Inc., ("Spok") headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 90 million messages each month

through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication.

We deliver world-class smart and reliable clinical communication and collaboration solutions to help protect the health, well-being, and safety of people in the United States and abroad in Europe, Canada, Australia, Asia and the Middle East. Our customers rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response. We develop, sell, and support enterprise-wide systems primarily for healthcare and other organizations needing to automate, centralize, and standardize their approach to clinical communications. Our solutions can be found in prominent hospitals, large government agencies, leading public safety institutions, colleges and universities, large hotels, resorts and casinos, and well-known manufacturers. We offer our services and products to three major market segments: healthcare, government, and large enterprise, with a greater emphasis on the healthcare market segment.

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We market and distribute our clinical communication and collaboration solutions through a direct sales force and an indirect sales channel. Other key highlights are:

• Over 2,200 hospitals use Spok for clinical communications.
• All 10 children's hospitals and 18 of the 20 adult hospitals named toU.S. News & World Report's 2022- 23 Best Hospitals Honor Rolluse Spok to facilitate care collaboration and support exceptional patient care. Over the past decade, nearly every hospital named to the Best Hospitals Honor Roll has relied on Spok solutions. For the previous nine years, Spok has provided solutions to all of the adult Best Hospitals and in eight of those years to all of the children's Best Hospitals. Spok is the only clinical communication and collaboration technology provider with this distinction.
• Over 90M messages sent each month.
• More than half of the 608 Magnet-designated hospitals use Spok solutions

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Our ESG strategy

Guided by our mission and the values of our stakeholders, customers, communities, and others, we are committed to being an industry leader with respect to ESG. We use our experience, collaboration, resilience, and courage to explore new opportunities to address relevant environmental, social, and governance issues to better manage risk and generate sustainable, long-term value for our stockholders, customers, healthcare partners and team members. We take responsibility and we get it done. Our Board of Directors ("Board") recognizes the integral role that our corporate mission and culture plays in the Company's long-term success, and we believe our ability to proactively manage relevant risks and opportunities demonstrates the effective leadership and governance principles that investors desire and deserve. In 2020, we conducted our initial review of the ESG issues that are most important to our stakeholders and most material to our business. We developed policies in climate, human rights and other areas and created a framework to manage how we will measure, improve, and succeed in our stewardship across the many factors of ESG. In 2022, we built upon our ESG strategy to effectively govern and manage key ESG risks and opportunities that arise from our core business operations. We continue to strive to promote diversity and inclusion in all facets of our business as well as foster a culture of integrity. We are focused on social and environmental impacts of our products and services, as well as how we govern those impacts with our customers and key stakeholders. We are committed to improve each year and be transparent throughout our ESG journey. We believe that engaging openly and transparently with our stakeholders on issues impacting Spok, including ESG risks and opportunities, drives increased corporate accountability, improved decision-making, and ultimately creates long-term value. In this report we aim to set out our approach.

Our core values continue to set the stage for our ESG strategy, and we have integrated ESG considerations into everything that we do. By putting these values first and foremost, we are on the path to success.

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Dedication to the UN Sustainable Development Goals (SDGs)

Spok is dedicated to the 17 Sustainable Development Goals (SDGs) as adopted by the UN Member States in 2015 and we align our reporting with the SASB Standard and the recommendations of the TCFD. We affirm that the policies and procedures we implement across our business ethics, governance, and human rights are foundational to how we operate as a responsible business.

We are focused on those ESG issues that are most impactful to our business as well as our customers.

• Climate Change	Measuring and reducing the impact to the climate through our operations by
	utilizing energy efficient efforts and low-carbon energy generation and
	sourcing.

• Data Protection and Protecting the security of our systems and networks. Continuously monitoring

Privacy	and updating our privacy program in accordance with data protection and
	privacy laws and regulations.

• Diversity Equity and Creating an engaging and inclusive culture by providing equal opportunities

Inclusion (DEI)	regardless of race, national origin, gender, sexual orientation, gender identity
	or expression, disability, veteran/military status, age, experiences, and ways of
	thinking.

• Talent Attraction and Training and development of employees and providing opportunities to

Retention

engage in sponsored activities. Providing support for community activities.

• Network Reliability Ensuring our network and solutions are reliable and resilient. and Resilience
• Employee Health Promoting employee health and well-being through benefits and work

and Safety

surroundings.

• Labor Practices and Upholding our employee's rights by compliance with labor laws, antitrust laws, Competitive Behavior and fair competition. Ensuring compliance with all intellectual property rights.

• Supply Chain	Supply chain management ensuring ethical and diversified environments.
Management

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