Announces major merger milestone to begin operations under flagship T-Mobile brand across the entire country on
What's the news: T-Mobile's latest Un-carrier move, Scam Shield, takes on scams and unwanted robocalls with an unparalleled series of bold solutions to protect T-Mobile, Metro by T-Mobile and Sprint customers for free.
Why it matters: Scams and unwanted robocalls are the #1 complaint to the
Who it's for: Anyone who's had it with scams and unwanted robocalls. So, you know, everyone.
Scam Shield attacks this complex problem from all angles with a series of moves designed to stop scammers in their tracks, give you more information about who's calling and protect your personal information, including:
Free Scam ID and Blocking. Suspicious calls are flagged, and customers can turn on scam blocking to never see those calls again.
Free, Enhanced Caller ID. If we know who's calling, you'll know who is calling. And with new improvements, you'll know when the number is verified as coming from a real person or business.
Free Second Number. Introducing T-Mobile PROXY, a second number to keep your personal number personal.
Free Number Change. If your personal number becomes a spam magnet, get a clean slate with a new number.
Free Scam
Free Be ID Aware Service. Get ID monitoring and alerts for 12 months from the experts at McAfee, available for a limited time.
Scam Shield is T-Mobile's first Un-carrier move since merging with Sprint and includes protections for the whole family: T-Mobile, Metro by T-Mobile and Sprint customers. And it comes as new research shows that T-Mobile's network is already 30% better at detecting scam calls than other major networks - and that's before Scam Shield.
'Now that Sprint is a part of T-Mobile, we can take on even bigger problems, so today, we're taking on one of the biggest pain points in wireless - scams and unwanted robocalls,' said
'This is one of the reasons Mama and I love working with T-Mobile,' said six-time Golden Globe and Emmy nominee
Americans were barraged by over 58 billion scam and unwanted robocalls last year, costing them over
T-Mobile to Carriers: 'Be Better'
Like all Un-carrier moves, Scam Shield started by listening to customers. And they've had it. Scams and robocalls are the #1 complaint to the
T-Mobile execs challenged the Carriers to step up, put customers ahead of profits and stop charging for basic protections. Verizon charges up to
'As an industry, we have to be better. Today, Verizon and
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Sievert also pre-announced a major merger milestone coming
Advanced Network, Advanced Protection
The Un-carrier has been at the forefront in the battle against spammers and scammers for years. Using AI, machine learning and patented technologies, the Un-carrier analyzes call behavior to protect customers around the clock. And because defenses are built into the heart of the T-Mobile network, customers don't need a specific device, plan or app to be protected. T-Mobile responds to new threats and updates network safeguards in real-time, literally upgrading its protections at least every six minutes, 24/7.
According to new research from analysts at
Scam Shield
Free Scam Identification and Blocking for Every Customer
All T-Mobile and Metro by T-Mobile customers get Scam ID and Scam Block and the full power of the T-Mobile network protecting them. This will make T-Mobile the FIRST and ONLY major wireless provider to protect every customer against scammers - no special device, plan or app required. With T-Mobile's Scam ID, customers get a 'Scam Likely' alert for suspect calls. And when customers turn on Scam Block, those calls get blocked at the network level, so customers don't even see them. Because T-Mobile looks at actual call behavior on the network, Scam ID and Scam Block can catch spoofed calls even as scammers are changing tactics, in real-time.
And, now that Sprint is a part of T-Mobile, Sprint customers will get free protection to identify and block scam and unwanted robocalls too, in the upgraded Call Screener app, previously
Free, Enhanced Caller ID
Americans get nearly 150 billion unknown calls every year3 - many of them mass-generated by scammers in hopes you'll pick up. So we don't answer calls from unknown numbers, and end up missing calls we really want - from the pharmacy, the kid's school and today, even more important calls, like from contact tracers with potentially critical health information related to COVID-19. Until now, scammers and robocallers have been in the driver's seat - it's your phone, but they've forced you to avoid answering it.
With Scam Shield, T-Mobile is giving everyone FREE Caller ID - all individuals, families and small business customers on T-Mobile, Metro by T-Mobile and Sprint (through the free upgraded Call Screener app). For millions of businesses and people not in your contacts, if we know who's calling, you'll know who's calling. And, with new improvements using STIR/SHAKEN technology, T-Mobile also shows when a number is verified and coming from a mobile phone at T-Mobile or another wireless company that's implemented STIR/SHAKEN. This gives customers even more assurance that it's a real person or business calling. And that puts customers back in the driver's seat, giving them more information to make better decisions on which calls to answer.
T-Mobile is the leader in implementing STIR/SHAKEN. The Un-carrier was first to roll out the technology, was first to make it work across networks and has integrated with Comcast,
Free Second Number
When email spam got out of control, we all got a second email address. Now, T-Mobile customers can get that same thing, for their phone number. Introducing T-Mobile PROXY - a free second number, so you can keep your personal number personal. It's like a free spam folder for your phone. No extra line to pay for, no special phone required.
A PROXY number can be easily managed in the T-Mobile DIGITS app, and the whole family can share and use it anytime you don't want to give out your personal number. PROXY calls, voicemails and texts stay separate from your main number, and you can check them anytime in the DIGITS app. Customers on Magenta, Magenta for Business and Essentials plans can get one free PROXY number per account.
Free Number Change
If your personal number has become a spam magnet, shake persistent scammers with a new number for free, while Carriers charge up to
Free Scam
The new, free Scam Shield app (formerly Name ID) is the place to activate all these protections - it's where you can turn Scam Block on and off, access free Caller ID, find out how to get a PROXY number and number change, and check out the new dashboard that shows all the calls the network has flagged and blocked for you, in real time.
Scam Shield Premium gives customers even more control. Send entire categories of unwanted robocalls directly to voicemail, like telemarketers; create 'always block' lists; and get voicemail-to-text for at-a-glance access to your voicemails. Scam Shield Premium is just
Free Be ID Aware with McAfee for T-Mobile
The Un-carrier is going beyond bolstering their own technologies to protect customers. T-Mobile has partnered with the experts at McAfee to help protect customers' identity. Introducing Be ID Aware - a new 12-month identity monitoring alert service. With Be ID Aware, customers will be notified when their private info shows up on the underbelly of the internet, so they can take action to protect themselves, like change passwords, monitor transactions or put credit freezes in place. If their identity is compromised, recovery specialists will help restore it. And those specialists will also help cancel and replace ID and credit cards if a customer's wallet is lost or stolen.
Availability
T-Mobile postpaid and Metro by T-Mobile customers can download Scam Shield starting
Also on
Customers can sign up for Be ID Aware for free for twelve months at promotions.t-mobile.com or promo.metrobyt-mobile.com using their phone number and the code 2020McAfee,
For more information on Scam Shield, visit www.t-mobile.com/scamshield.
1 FTC COVID-19 and Stimulus Report
2 Consumer Sentinel Network,
3 Calculated using Hiya State of the Call EOY 2019 and US mobile subscriber data
T-Mobile leads the wireless industry in implementing STIR/SHAKEN technology that verifies a number is coming from a real person or business.
Activate T-Mobile's new solutions to protect customers from scam and unwanted robocalls - including turning on Scam Block and Caller ID - in the new, free Scam ID app, announced today as part of T-Mobile's latest Un-carrier move.
Capable device & qualifying service req'd. Turning on Scam Block might block calls you want; disable any time. 1 number change per line per year. 1 PROXY Number per account; may be cancelled for non-use. DIGITS supports 911 but use a regular phone number/connection when possible; always give 911 operator your location & callback number; callback may be answered by shared users. See DIGITS Terms of Use for additional 911 information. Be ID Aware: Timely code redemption required; 1 per line.
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