TECH DATA LAUNCHES STRENGTHENED CLOUD SUPPORT SERVICES OFFERING IN EUROPE; ELITE CSS brings increased choice and flexibility with extensive range of core and optional pay-as-you-go service modules

BARCELONA, Spain -- Tech Data (https://channelstar.us14.list-manage.com/track/click?u=cb64b975bf45371e740fe24cc&id=fa68c37934&e=244bc0ef58) , a TD SYNNEX (NYSE: SNX) company, today announced the launch of a strengthened cloud support services program for its partners in Europe. The new services framework, known as the ELITE Cloud Support Service (CSS) Partner Program, is designed to provide a broad range of highly flexible, granular and customisable options, enabling partners to build a profitable cloud services and licensing portfolio to suit their business goals and drive end customer growth.

Partners can choose between core and extended ELITE CSS Partner Program options in co-branded or white label versions. The program includes an , which are billed according to usage in a flexible structure which enables partners to create bespoke service packages according to an individual customers needs. Modular add-ons include end customer direct access, in which Tech Data addresses end customer requests directly rather than mediating through the partner; custom SLAs, reducing response times for critical issues; discounts for Tech Data Managed Services; Tech Data Academy offerings; and access to Tech Datas Click 2 Run Solutions.

Denis Fouquet, vice president, Cloud and Software, Europe, Tech Data said: The ELITE CSS program enables partners to transform their cloud services capabilities with a relatively low investment, leveraging the scale and cloud specialisation of Tech Data. The program heralds a new era for cloud services, enabling the partner to develop truly customised service offerings by mixing and matching between the numerous add-ons and white-label options. We believe that this sets a new standard for customer-centric cloud services that will fast become a must-have for our partners and their end customers.

Partners can build their tailored ELITE CSS portfolio, based on the following services: Multi-channel partner and end user access Highest ticket prioritisation 24/7 incident management Guaranteed Initial Response Time SLAs Multi-language support Unlimited cloud tickets On-premise and hybrid environment support options Premier Support for Partners L3 escalation path when needed For more information about Tech Datas ELITE CSS Partner Program, visit: 24/7 Cloud Support Services (techdatacloud.eu) (https://channelstar.us14.list-manage.com/track/click?u=cb64b975bf45371e740fe24cc&id=e80b31329b&e=244bc0ef58) .

Picture: Denis Fouquet, Tech Data.

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** About Tech Data

Tech Data is a TD SYNNEX company. TD SYNNEX (NYSE: SNX) is a leading global distributor and solutions aggregator for the IT ecosystem. Were an innovative partner helping more than 150,000 customers in 100+ countries to maximize the value of technology investments, demonstrate business outcomes and unlock growth opportunities. Headquartered in Clearwater, Florida, and Fremont, California, TD SYNNEX 22,000 co-workers are dedicated to uniting compelling IT products, services and solutions from 1,500+ best-in-class technology vendors. Our edge-to-cloud portfolio is anchored in some of the highest-growth technology segments including cloud, cybersecurity, big data/analytics, IoT, mobility and everything as a service. TD SYNNEX is committed to serving customers and communities, and we believe we can have a positive impact on our people and our planet, intentionally acting as a respected corporate citizen. We aspire to be a diverse and inclusive employer of choice for talent across the IT ecosystem.

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