Exhibit 99.1
Teladoc Health Reports Fourth-Quarter and Full-Year 2020 Results
Q4 revenue grows 145% year-over-year to $383.3 million and total visits increase 139% to 3.0 million
Full year revenue grows 98% year-over-year to $1,094.0 million and total visits increase 156% to 10.6 million
Issues 2021 first-quarter and full-year guidance
PURCHASE, NY, February 24, 2021-TeladocHealth, Inc. (NYSE: TDOC), the global leader in whole-person virtual care, today reported strong financial results for the fourth quarter and full year ended December 31, 2020.
"As virtual care shifted to become a consumer expectation in 2020, Teladoc Health not only met the rapidly growing demand, but we transformed our company to define a new category of whole- person virtual care," said Jason Gorevic, chief executive officer of Teladoc Health. "By accelerating our mission to transform the health care experience, we exceeded our fourth-quarter and full-year 2020 expectations and see strong momentum across our global business in 2021 as the market embraces the breadth and depth of our unique capabilities."
Financial Highlights for the Fourth Quarter and Full Year Ended December 31, 2020
Revenue
($ thousands, unaudited)
Access Fees Revenue U.S.
International
Total 315,957
Visit Fee Revenue
U.S. 53,149
International 113
Total 53,262
Other
U.S. 13,589
International 513
Total
Total Revenue
2020 | ||||
$ 282,826 | 98,052 | |||
28,924 | 15 % | 17 % | ||
126,976 | 149 % | 861,800 | 463,296 | 86 % |
29,222 | 82 % | 206,093 | 88,669 | 132 % |
291 | (61)% | 818 | 1,342 | (39)% |
29,513 | 80 % | 206,911 | 90,011 | 130 % |
0 | N/M | 23,888 | 0 | N/M |
0 | N/M | 1,363 | 0 | N/M |
0 | N/M | 25,251 | 0 | N/M |
98 % |
Quarter Ended | Year over Year | Year Ended | Year over Year |
December 31, | Growth | December 31, | Growth |
2019 |
2019
2020
$ 33,131
188 %
$
737,408
$ 356,656
107 %
124,392106,640
14,102
$ 383,321
$ 156,489
145 %
$ 1,093,962
$ 553,307
N/M - Not meaningful
Membership and Visit Fee Only Access
(millions)
December 31,
Growth
2020
2019
U.S. Paid Membership
51.8
36.7
U.S. Visit Fee Only Access
21.3
19.3
41 % 10 %
Chronic Care Enrollment
0.6
-
N/M
Visits
(thousands)
Quarter Ended December 31,Year over Year
GrowthYear Ended December 31,
Year over Year
Growth
2020 | 2019 | 2020 | |||
U.S. Visits | 2,515 | 975 | 8,820 | ||
International Visits | 440 | 264 | 67 % | 1,771 | 71 % |
Total Visits | 2,955 | 1,239 | 139 % | 10,591 | 156 % |
Utilization | 17.7% | 9.5% | 826 pt | 16.0% | 664 pt |
Platform-Enabled Sessions* | 1,089 | - | N/M | 2,076 | N/M |
Total Visits & Sessions Provided & Enabled | 4,044 | 1,239 | 226 % | 12,667 | 206 % |
2019
158 %
3,104 1,0344,138 9.3%
184 %
-
4,138
* Platform-Enabled Session is a unique instance in which our licensed software platform has facilitated a virtual voice or video encounter between a care provider and our client's patient, or between care providers. We believe platform-enabled sessions are an indicator of the value our clients derive from the platform they license from us in order to facilitate virtual care.
• Net loss was $(394.0) million for the fourth quarter 2020 compared to $(19.0) million for the fourth quarter 2019. Net loss was $(485.1) million for the full year 2020 compared to $(98.9) million for the full year 2019. The fourth quarter and full year 2020 includes $57.6 million and $88.2 million, respectively, of acquisition and integration related costs as well as $331.7 million of accelerated stock-based awards expense related to the merger with Livongo. Net loss for the fourth quarter and full year 2020 also includes $54.7 million of stock-based compensation related to Livongo stock awards that continue to vest after the merger. Net loss also includes an income tax benefit of $85.5 million for the fourth quarter 2020 and $90.9 million for the full year 2020.
• Net loss per basic and diluted share was $(3.07) for the fourth quarter 2020 compared to $(0.26) for the fourth quarter 2019. Net loss per basic and diluted share was $(5.36) for the full year 2020 compared to $(1.38) for the full year 2019. The fourth quarter and full year 2020 includes $0.45 and $0.97 per share, respectively, of acquisition and integration related costs as well as $2.59 and $3.66 per share, respectively, of accelerated stock-based awards expense related to the merger with Livongo. Net loss per basic and diluted share for the fourth quarter and full year 2020 also includes $0.43 and $0.60 per share, respectively, of stock-based compensation related to Livongo stock awards that continue to vest after the merger. Net loss per basic and diluted share for the fourth quarter and full year 2020 also includes an income tax benefit of $0.67 and $1.00 per share, respectively.
• GAAP Gross margin, which includes depreciation and amortization, was 67.2 percent for the fourth quarter 2020 and 63.8 percent for the fourth quarter 2019. GAAP Gross margin which includes depreciation and amortization, was 63.1 percent for the full year 2020 and 65.8 percent for the full year 2019.
• Adjusted Gross margin was 67.9 percent for the fourth quarter 2020 compared to 64.6 percent for the fourth quarter 2019. Adjusted Gross margin was 64.3 percent for the full year 2020 compared to 66.7 percent for the full year 2019.
• EBITDA was a loss of $(421.5) million for the fourth quarter 2020 compared to a loss of $(5.7) million for the fourth quarter 2019. EBITDA for the fourth quarter 2020 includes $57.6 million of acquisition and integration related costs as well as $331.7 million of accelerated stock-based awards expense related to the merger with Livongo. EBITDA was a loss of $(436.9) million for the full year 2020 compared to a loss of $(41.5) million for the full year 2019. EBITDA for the full year 2020 includes $88.2 million of acquisition and integration related costs as well as $331.7 million of accelerated stock-based awards expense related to the merger with Livongo. EBITDA for the fourth quarter and full year 2020 also includes $54.7 million of stock-based compensation related to Livongo stock awards that continue to vest after the merger.
• Adjusted EBITDA was $50.4 million for the fourth quarter 2020 compared to $15.2 million for the fourth quarter 2019. Adjusted EBITDA was $126.8 million for the full year 2020 compared to $31.8 million for the full year 2019. Adjusted EBITDA was higher by $5.4 million in the fourth quarter and full year 2020, primarily related to lower expenses on Livongo devices as a result of the merger.
A reconciliation of generally accepted accounting principles ("GAAP") in the United States to non-GAAP results has been provided in this press release in the accompanying tables. An explanation of these measures is also included below under the heading "Non-GAAP Financial Measures".
Financial Outlook
Teladoc Health provides guidance based on current market conditions and expectations. Given the uncertainty of the expected path of the COVID-19 pandemic as well as the broader economic impact, our updated guidance is based on what we know today. As this is an evolving situation, circumstances are likely to change, but we believe our guidance ranges provide a reasonable baseline for 2021 financial performance.
For the first-quarter 2021, we expect:
• Total revenue to be in the range of $445 million to $455 million.
• EBITDA to be in the range of $(46) million to $(43) million.
• Adjusted EBITDA to be in the range of $45 million to $48 million, including an estimated $7 million in lower expenses primarily related to Livongo devices as a result of the merger.
• Total U.S. paid membership to be in the range of 51 million to 52 million members and visit fee only access to be available to 22 to 23 million individuals, including 2 to 3 million individuals on a temporary basis.
• Total visits to be between 2.9 million and 3.1 million.
For the full-year 2021, we expect:
• Total revenue to be in the range of $1.95 billion to $2.0 billion.
• EBITDA to be in the range of $(110) million to $(90) million.
• Adjusted EBITDA to be in the range of $255 million to $275 million, including an estimated $20 million in lower expenses primarily related to Livongo devices as a result of the merger.
• Total U.S. paid membership to be in the range of 52 million to 54 million members and visit fee only access to be available to 22 to 23 million individuals, including 2 to 3 million individuals on a temporary basis.
• Total visits to be between 12 million to 13 million.
Quarterly Conference Call
The fourth quarter and full year 2020 earnings conference call and webcast will be held Wednesday, February 24, 2021 at 4:30 p.m. E.T. The conference call can be accessed by dialing 1-833-968-2101 for U.S. participants, or 1-236-714-2089 for international participants, and referencing Conference ID Number: 1127504; or via a live audio webcast available online athttp://ir.teladoc.com/news-and-events/events-and-presentations/.A webcast replay will be available for on-demand listening shortly after the completion of the call at the same web link, and will remain available for approximately 90 days.
About Teladoc Health
Teladoc Health empowers all people everywhere to live their healthiest lives by transforming the healthcare experience. As the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey. Ranked best in KLAS for Virtual
Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. For more information, please visitwww.teladochealth.com or follow@TeladocHealth on Twitter.
Cautionary Note Regarding Forward-Looking Statements
This press release contains "forward-looking statements" within the meaning of the safe harbor
provisions of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by words such as: "anticipate," "intend," "plan," "believe," "project," "estimate," "expect," "may," "should," "will" and similar references to future periods. Examples of forward-
looking statements include, among others, statements we make regarding future revenues, future earnings, future numbers of members or clients, litigation outcomes, regulatory developments, market developments, new products and growth strategies, and the effects of any of the foregoing on our future results of operations or financial condition.
Forward-looking statements are neither historical facts nor assurances of future performance.
Instead, they are based only on our current beliefs, expectations and assumptions regarding the future of our business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Because forward-looking statements relate to the future, they
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Teladoc Health Inc. published this content on 24 February 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 24 February 2021 21:17:06 UTC.