TELUS International announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly. With access to more than 100 large language models (LLMs) and the flexibility to change models after launch, enterprises are able to avoid vendor lock-in and future-proof GenAI applications. The solution?s management capabilities enable organizations to consolidate visibility across their GenAI applications, which often run in multiple environments, applications, and clouds.

Fuel iX also provides application templates for the quick deployment of customized GenAI copilots that leverage an organization?s data, and can be tailored to address specific company workflows. Fuel iX is available now. Fuel iX Core and Apps: Fuel iX enables existing enterprise applications, third-party and custom GenAI apps to access critical services like access control, moderation, observability, and privacy through an integration server and GenAI gateway, simplifying management of the GenAI value chain from data and models, to management, applications and interfaces.

Fuel iX has two solution layers ? Core and Apps ? each with several modules and connectors to third-party solutions.

Fuel iX Core offers the integration and administration as a backbone for enterprise AI, and includes features and connectors for observation, arbitration, orchestration, moderation and enhanced security. Fuel iX Apps includes templates for GenAI applications across customer and employee experiences, third-party application support, application channel integration and more. This functionality is further supported by TELUS International?s design services, which provides custom applications and other digital solutions, and the GenAI Jumpstart accelerator program for rapid generative AI development and deployment.

TELUS Accelerated Productivity with Fuel iX: TELUS used Fuel iX to create a set of generative AI management tools that enable the service provider to tap into, and switch between, multiple cloud providers and more than 100 large language models. TELUS then layered on centralized observability by use case, user, and AI model, and developed tools and processes to support privacy, data sovereignty, AI safety, and security requirements. Partial year 2023 impacts included CAD 6.4 million in cost avoidance and CAD 1.8 million in revenue lift from more accurate billing for technician visits.

TELUS International is a leading provider of comprehensive, end-to-end AI data and digital customer experience solutions.